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Usability Testing & You
The document outlines a process for conducting usability testing, detailing five key steps: preparing a test plan, recruiting users, conducting tests, debriefing and analyzing results, and making necessary changes. It emphasizes the importance of observing actual user behavior rather than focusing on opinions, and provides practical tips for each step, including creating open-ended questions and effectively incentivizing user participation. Overall, the document aims to enhance user experience through systematic testing and iteration.
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Usability Testing & You
- 1. Step 1 Preparea Test Plan Step 2 Recruit Users Step 3 Test! Step 4 Debrief & Analyze Step 5 Make Changes
- 2. Usability Testing & You Universityof Illinois Web Conference April 30, 2015
- 3. Melinda Miller Director ofUser Experience & Research at Pixo @MelindaMiller Cate Kompare User Experience Designer at Pixo @CateKompare
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- 6. What is usabilitytesting?
- 7. What is itnot? • Not about what people “like” • Not a focus group • Not QA • Not the only UX activity • Quantitative • Not testing our users!
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- 9. Let’s do ausability test!
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- 11. Steps: 1 Prepare aTest Plan 2 Recruit Users 3 Test! 4 Debrief & Analyze 5 Make Changes
- 12. Step 1 Preparea Test Plan
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- 20. Tasks • Write open-endedquestions • Avoid jargon • Synonyms • Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful • Conversational • Unambiguous • Give enough info & context for success 1STEP
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- 22. Step 2 RecruitUsers
- 23. Pro-tips: • Incentivize • Letpeople know how they are helping • Tailor your approach to your users • Meet users where they are • If all else fails, there are recruitment agencies out there… 2STEP
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- 26. What you’ll need3STEP
- 27. What it wouldn’thurt to have: • Recording software • Snacks & drinks 3STEP
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- 29. Thinking out loud3STEP
- 30. Facilitator’s Phrases • Whatare you looking at right now? • Can you tell me more about…? • What did you think would happen when…? • What would you do if I wasn’t here? • This is very helpful. 3STEP
- 31. Staying on track3STEP
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- 40. And there’s more3STEP
- 41. Step 4 Debrief& Analyze
- 42. Use the Rubric4STEP
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- 44. Step 5 MakeChanges
- 45. Something is betterthan nothing 5STEP
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- 49. Cloze Test If youwant to __________ out whether your site __________ understand your content, you __________ test it with them.
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- 55. Go forth andtest! usabilitypopuplab.com www.meetup.com/ uxchambana/