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Usability Testing Popup Lab Workshop
The document outlines a usability testing workshop, detailing key components such as the importance of observing actual user behavior, preparing a test plan, and recruiting users. It emphasizes the roles of facilitators, observers, and the necessary tools for conducting effective tests. The workshop also provides practical tips for analysis and implementing changes based on findings.
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Usability Testing Popup Lab Workshop
- 1. Welcome to the! Usability Testing ! Popup Lab Wifi: cafeteria&co Password: #eaturbana
- 2. Tell us aboutyourself • Name • Experience with usability testing • Volunteered for one? • Run one? • How you want to use what you learn today?
- 3.
- 4. What is usabilitytesting?
- 5. What is usabilitytesting?
- 6. What is itnot? • Not about what people “like” • Not a focus group • Not QA • Not the only UX activity • Quantitative • Not testing our users!
- 7.
- 8. Activity • Observe • Don’t help our volunteer • Note 3 issues
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- 13. Step 1 Preparea Test Plan
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- 16. Setting the stage:Script
- 17. Setting the stage:Scenarios
- 18. Tasks • Writeopen-ended questions • Avoid jargon • Synonyms • Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful • Conversational • Unambiguous
- 19. Walter & theWeather
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- 21. Step 2 RecruitUsers
- 22. Pro-tips: • Incentivize • Let people know how they are helping • Tailor your approach to your users • Meet users where they are • If all else fails, there are recruitment agencies out there…
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- 25. What you’ll need: • A facilitator (most likely you) • A way to view & interact with your app or site • An observer/notetaker type • Your test script • Your volunteer • A space
- 26. What wouldn’t hurtto have: • Recording software • Snacks & drinks
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- 28. Facilitator’s Phrases •What are you looking at right now? • Can you tell me more about…? • What did you think would happen when…? • What would you do if I wasn’t here? • This is very helpful.
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- 34. Step 4 Debrief& Analyze
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- 37. Something is betterthan nothing
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- 39. Step 5 MakeChanges
- 40. Let’s Test! •Come up with 1-3 test questions • Prepare your rubric
- 41.
- 42. Thank you!! ! usabilitypopuplab.com
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