Tactical Tips for
‘Committing’ to a
Social Media Program
Adriana Kevill & Michelle Sargent
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
Michelle
?
JOBS JOBS JOBS JOBS
JOBS JOBS JOBS JOBS
JOBS JOBS JOBS JOBS
JOBS JOBS JOBS JOBS
JOBS JOBS JOBS JOBS
JOBS JOBS JOBS JOBS
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
Based on his research on
financial advisors and their
clients, Grant Hicks decided it
was 5 touches in his 2006
published work.
More recently, a Nielsen
study claims 10 social
media touches are needed
to effect a behavior change.
Nielsen media guru
Erwin Ephron’s work
led him to conclude
it was 3 to 5
touches.
Candidates need
touches before applying
?
@AdrianaK @KRTweet #TalentConnect
Based on his research on
financial advisors and their
clients, Grant Hicks decided it
was 5 touches in his 2006
published work.
More recently, a Nielsen
study claims 10 social
media touches are needed
to effect a behavior change.
Nielsen media guru
Erwin Ephron’s work
led him to conclude
it was 3 to 5
touches.
Candidates need
3 – 10
touches before applying
Talent Network (Ongoing)
Interactions With Talent Are Changing
ENGAGEMENT
PLATFORM JOB
RESUME
POOL
Traditional Acquisition (One Time)
JOB
RESUME
ENDHIRE
@AdrianaK @KRTweet #TalentConnect
What we see is
610Interactions per update
(average of KRT clients)
@AdrianaK @KRTweet #TalentConnect
TIPS
PRIZES
DOWNLOADS
@AdrianaK @KRTweet #TalentConnect
@KRTweet #TalentConnect
Who Can
Guess My
Accent?
PRIZE
@AdrianaK @KRTweet #TalentConnect
Brazil
@AdrianaK @KRTweet #TalentConnect
Adriana & Michelle
Who?
@AdrianaK @KRTweet #TalentConnect
MichelleAdriana
Rio
@AdrianaK @KRTweet #TalentConnect
Vegas
@AdrianaK @KRTweet #TalentConnect
Dr. PhilChocoholic
MichelleAdriana
@AdrianaK @KRTweet #TalentConnect
Married Not
MichelleAdriana
We both LOVE helping great
companies ‘marry’ great
candidates.
@AdrianaK @KRTweet #TalentConnect
MichelleAdriana
Full Service Recruitment Advertising Agency
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
W W W .
Product
Store
Social
Media
$$$$$
Requirements
Quality
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
W W W .
Employer
Social
Media
$$$$$
Requirements
Qualifications
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
Do I need to be a marketer?
Recruiting = Marketing
@AdrianaK @KRTweet #TalentConnect
Links on the
Landing Page
Ask The Right
Questions
@AdrianaK @KRTweet #TalentConnect
❤  Awareness?
❤  Employer Brand?
❤  Employee engagement?
❤  Competition?
Goals
WHY a Social Media Program?
@AdrianaK @KRTweet #TalentConnect
ü Department
ü Location
Readiness?
@AdrianaK @KRTweet #TalentConnect
Staggered
Approach
OK
Japan? Texas?
@AdrianaK @KRTweet #TalentConnect
Your team may include:
•  TA Leadership
•  TA Managers
•  Recruiters
•  Marcomm
•  Legal/Compliance
•  Social Managers
•  Talent Community Managers
Who Can Help?
Look for help in unusual places:
•  Marcomm who wants to get into social
•  Social savvy HR professional
•  Social savvy business partners
•  Any employee passionate about social media
TIP
@AdrianaK @KRTweet #TalentConnect
Chart the To-Dos
Perception & Competition?
@AdrianaK @KRTweet #TalentConnect
SocialRecruitmentMonitor.com
Audit
Audit Doc
Template
@AdrianaK @KRTweet #TalentConnect
Which Stage Are You In?
@AdrianaK @KRTweet #TalentConnect
1 Inherited
Employment Brand Reputation
Social Program Stages
@AdrianaK @KRTweet #TalentConnect
ü RSS feed
MONITOR
ü Flag inappropriate reviews
ü Respond to positive + negative
reviews
INTERACT
ü Number of profile visits
ü Competitors
ü Other companies
CONVINCE
@AdrianaK @KRTweet #TalentConnect
How to Manage?
2 Starter
Job Distribution on Social
Social Ads, Social Sourcing
1 Inherited
Employment Brand Reputation
Social Program Stages
@AdrianaK @KRTweet #TalentConnect
3 Essential
Social Engagement by a
Structured Social Team
Following Guidelines2 Starter
Job Distribution on Social
Social Ads, Social Sourcing
1 Inherited
Employment Brand Reputation
Social Program Stages
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
Content As a Differentiator
@AdrianaK @KRTweet #TalentConnect
PRIZE
Why Do People Unfollow Brands
on Social Media?
Crowded newsfeed
Posts too often
Boring & repetitive content
Activity is offensive
Content is irrelevant to the brand
Source: Adweek @AdrianaK @KRTweet #TalentConnect
1
2
3
4
5
Crowded newsfeed
Posts too often
Boring & repetitive content
Activity is offensive
Content is irrelevant to the brand
3
2
1
4
5
@AdrianaK @KRTweet #TalentConnect
Always Ask:
❤ So what?
❤ What’s in it for them?
60%
3rd Party
@AdrianaK @KRTweet #TalentConnect
❤ Google Alerts
❤ Industry Blogs
❤ Employment Reviews
❤ Apps
External
➵  Flipboard
➵  Feedly
@AdrianaK @KRTweet #TalentConnect
❤ Intranet
❤ Yammer
❤ Email Alias
Internal
➵  Content@YourCompany.com
Any Employee Can
Send Content Ideas
Release Form
@AdrianaK @KRTweet #TalentConnect
Categories
❤  Career Opportunities
❤  Events (Hiring & Community)
❤  Employees
❤  Benefits
@AdrianaK @KRTweet #TalentConnect
Categories
❤  Career Tips
@AdrianaK @KRTweet #TalentConnect
Categories
❤  Career Tips
❤  Workplace Inspiration
@AdrianaK @KRTweet #TalentConnect
Categories
293 201
❤  Career Tips
❤  Workplace Inspiration
❤  Interaction
@AdrianaK @KRTweet #TalentConnect
Categories
❤  Career Tips
❤  Workplace Inspiration
❤  Interaction
❤  Humor
0
100
200
300
400
500
600
700
InteractionPerPost
Engagement Per Category
@AdrianaK @KRTweet #TalentConnect
@AdrianaK @KRTweet #TalentConnect
Editorial Calendar
❤  Guarantees Continuous Flow
❤  Review/Proofing
❤  External Vendors Can Help
Compliance
❥❥❥❥❥❥❥❥❥❥❥❥❥❥
@AdrianaK @KRTweet #TalentConnect
Editorial Calendar
❤  Word File
❤  Google Docs
❤  Others:
Content Calendar
Template
➵  SmartSheet
➵  HootSuite
➵  CoSchedule
➵  Marketing.Ai
@AdrianaK @KRTweet #TalentConnect
Don’t Post and Run
@AdrianaK @KRTweet #TalentConnect
Nifty Tools
If you don’t have a graphic designer on staff…
VIDEO INFOGRAPHICS GRAPHICS
List on the
Landing Page
3 Essential
Social Engagement by a
Structured Social Team
Following Guidelines2 Starter
Job Distribution on Social
Social Ads, Social Sourcing
1 Inherited
Employment Brand Reputation
4 Best-in-Class
Employee Advocacy and
Social Referrals
LinkedIn Elevate
Social Program Stages
@AdrianaK @KRTweet #TalentConnect
Employee Advocacy
@AdrianaK @KRTweet #TalentConnect
Employees can reach an
audience
10 X
larger than what your brand
is reaching.
Source: LinkedIn network research, 2016
Socially engaged companies
are
58%
more likely to attract top
talent and
20%
more likely to retain them.
Source: LinkedIn & Altimeter research, 2016
Content shared by
employees receives
2 X
the engagement of content
on branded channels.
Source: LinkedIn network research, 2016
Employee Advocacy
@AdrianaK @KRTweet #TalentConnect
❤  Create Social Media guidelines
❤  Make it easy to find and share content
❤  Tell what’s in it for the employees
❤  Contest and Prizes
Employee Advocacy
❤  Create Social Media guidelines
❤  Use an Advocacy tool
❤  Get Leadership onboard
✽  Vendors can help
❤  Start with inner circle è Expand later
✽  Advocates in hard to fill positions
❤  Partner with Marcomm
✽  Divide costs
Successful Launch
@AdrianaK @KRTweet #TalentConnect
Is It Working?
@AdrianaK @KRTweet #TalentConnect
Social Media
Dashboard
Current ATS
Social
Networks
Employment
Reviews
Internal
Metrics
What to Track
@AdrianaK @KRTweet #TalentConnect
Basic
ü  All links should be tracked
ü  Minimum:
o  Network Growth
o  Impressions & Reach
o  Clicks
o  Interactions
o  Traffic to career site
o  Conversions
@AdrianaK @KRTweet #TalentConnect
Now that you have your candidates engaged,
how do you get your boss to marry the idea of
social media?
@AdrianaK @KRTweet #TalentConnect
Careers Site
Visits
3,553,200
Social Content
Views
Careers
PRIZES
@AdrianaK @KRTweet #TalentConnect
?
Careers Site
Visits
3,553,200
Social Content
Views
Careers
PRIZES
12,678,543
@AdrianaK @KRTweet #TalentConnect
How About ROI
@AdrianaK @KRTweet #TalentConnect
Cost
Per Hire
@AdrianaK @KRTweet #TalentConnect
Let’s Think
Return on Engagement (ROE)
11,673,183
$0.0010*
per exposure
Jan 2016 – June2016
Impressions
*Based on the cost to
develop & distribute
social content
104,179
$0.15*
per social handshake
Jan 2016 – June 2016
Interactions
*Based on the cost to
develop & distribute
social content
@AdrianaK @KRTweet #TalentConnect
Commit
@AdrianaK @KRTweet #TalentConnect
“You don’t want to marry
someone you can live with
– you want to marry the
person you cannot live
without.” -AuthorUnknown
hire
hire
@AdrianaK @KRTweet #TalentConnect
That’s All Folks!
@AdrianaK & @KRTweet KRTmarketing.com/TalentConnect16

The playbook 2.0: Tactical tips for ‘committing' to a social media recruitment program | Talent Connect 2016