Job Matching - Key to Performance

Job Matching - Key to Performance

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  1 Job Matching— The Key to Performance March 2011 TTI: The Assessment Company— with SOLUTIONS! PH: 614 873 7227 www.murrayassociates.com bryan@murrayassociates.com ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 1
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  TTI Performance Systems,Ltd. 2 Introduction Table of Contents Introduction.......................................................2 There is a clear connection between engagement, performance and profit. It is imperative to drive The ROI of TTI’s Job Matching System - Get the Best Performance at performance results at all levels of the organization Every Level of the Workforce.......................3 in order to seize market position and steer growth. - Branded as the Place to Work......................4 Recruiting talented candidates is not enough; it’s - Big Picture Organizational Benefits.............5 crucial that people are assigned to the specific roles where their talents will have the greatest impact Why Traditional Employment on achieving company goals, and where they Practices Aren’t Enough: Issues are most likely to remain onboard fully engaged. that Interfere with Job Matching Matching each person to the right job using the TTI & Undermine Performance job matching process outlined here will give you the - Biases............................................................6 ultimate edge over competitors: it builds a superior - Hiring Issues................................................7 performance work place and boosts employee - The Cost of Disengagement. ....................... 8 . morale and engagement. When they are up, so are overall company productivity and profits. How TTI Job Matching Produces Superior Performance Job matching is the science of carefully defining - No Limits on Competitive Performance......9 superior performance in each position and using - Subject Matter Experts Determine objective criteria to determine who is hired. The What it Takes to Get the process goes deeper than conventional employment Job Done Right...........................................10 methods to create the most comprehensive - Key Accountabilities Example: definition possible of why a job exists. It’s the Regional Sales Manager..............................11 science and the art of carefully matching the right - The Ingredients of Success......................... 12 person to the job that’s ideally suited for them. - The Behaviors the Job Calls For................ 12 The result is someone who is happier on the job - Value Motivators are the and has a head start towards meeting aggressive Energy from Within. .................................. 14 . performance goals. Traditional hiring methods that - Skill Competencies for use only a job description and a list of desirable Achieving Results....................................... 15 technical, educational and job experiences as filters, - Acumen Indicators of plus a favorable interview have not worked. Successful Thought Processes.................... 16 - Ideal Candidate Form. ............................... 17 . TTI’s job matching process is state-of-of-the-art, Job Matching is the Foundation based on 30 years of research into the components for the Entire Employment Lifecycle..............18 of superior performance. From recruitment to retention to professional development, TTI Summary: The Benefits Performance Systems, Ltd. is the worldwide of Listening to the Job..................................... 19 leader in personal and professional assessment tools. Founder and Chairman of the Board Bill J. Endnotes......................................................... 20 Bonnstetter is considered one of the pioneers in the assessment industry, holds several patents, About TTI......................................................... 21 and has years of research experience on superior performance, leadership and management. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 2
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  TTI Performance Systems,Ltd. 3 The ROI of TTI’s Job Matching System Get the Best Performance at Every Level of the Workforce Higher engagement levels correlate to higher stock value. When the talents a person has are aligned with what the job calls for, they perform better and are happier at work. Instead of the stress of struggling to keep up, their energy flows into building momentum on the job and they enjoy an experience of success. Productivity goes up and labor costs come down because you can get more performance requiring fewer staff. People who like their jobs take less sick leave and tend to show up on time because they want to come to work. This is in stark contrast to a workplace without job matching. People who aren’t job matched experience stress because they must struggle to meet the requirements of a position that isn’t a good fit for their natural inclinations and talents. This is a source of conflict between them, the needs of the position and their co-workers. They are likely to respond to higher stress levels with higher absenteeism. Instead of channeling a passion for their work into productivity, as job-matched employees do, their performance suffers. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 3
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  TTI Performance Systems,Ltd. 4 Job matching builds the higher levels managers from having to micro-manage of performance and engagement that their way to results. The reduced turnover lead to profit: associated with job satisfaction also boosts managers’ productivity. • At one Texas homebuilding firm, the TTI job matching process reduced turnover by It’s important to remember that both 75% while boosting sales by 50%. Generation Y and Generation X care very much about the job satisfaction that comes • At a regional hospital, contract-related from meaningful work. They have taken work stoppage was a symptom of a larger the advice of Baby Boomers to heart, cultural problem. The challenge was to insisting that their work is an expression create an engaged workplace where of their interests and priorities. To keep patients benefited from better customer them engaged and contributing their service. In just nine months, the TTI job considerable talents, they must be matching process resulted in the hospital matched to opportunities that make receiving a Hospital of the Year Award work meaningful for them. Getting them from a national organization. The higher into the best job match is the key. productivity and job satisfaction of job matched employees paid off: the hospital saved $1.8 million in turnover and associated costs in under a year. Branded as the Best Place to Work • At a large equipment company with multiple national dealerships, every Employees’ satisfaction with a great service department struggled to be job match becomes the company’s efficient and profitable. What was reputation, acting as a magnet to originally a family-owned business had attract additional talented team grown organically to have organizational members. Social media makes it easy for structure issues. With the TTI job employees to shout from the rooftops about matching process, jobs were what it’s like to work at your company. When benchmarked, the right people were they’re happy, it brands your company as matched to the right jobs and efficiency the best place to work. Employees talk about was accomplished. The bottom line how great it is to work at their company, and reflected doubled sales and a 96% increase that’s the best branding you can have. Product in profitability. branding is expensive and takes time, but you can influence your employer brand reputation Management time is better spent when with TTI job matching, and you can do it people are well matched to their jobs, within a year. too. Employees who are connected to their work tend to take initiative, which frees ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 4
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  TTI Performance Systems,Ltd. 5 This is how a high performance culture The strategic plan must penetrate the is built. With job matching, people are happy organization if it’s going to work. Job in their jobs, are enabled to perform better matching accomplishes this by aligning the and tend to stay, retaining their industry day-to-day activities of the workforce to the experience, deep company knowledge and company’s strategic plan. Every position relationships as assets that make the company exists to move the business toward achieving competitive. specific goals. In an era of streamlined operations when many roles have changed, the TTI process assures that every position is clearly defined Big Picture to focus efforts on producing the Organizational Benefits outcomes that are the reason each job exists. According to Ernst and Young, The TTI job matching process seamlessly companies that integrate and align business establishes the foundation for succession strategies with talent management deliver and leadership planning. It provides all higher shareholder value—as much as a 20% the information necessary to proactively higher annual return on equity (ROE) over cultivate bench strength. Being without an a five-year period than those that don’t.1 Job adequate succession and leadership pipeline matching ensures that the strategic plan is a serious organizational misstep that permeates the organization. can mean relinquishing a competitive lead. No business can afford to lag behind Using objective hiring criteria helps competitors as a result of a crisis in employers avoid costly mistakes that can leadership staffing that could have lead to litigation. Both the EEOC (Equal been anticipated. The job and employee Employment Opportunity Commission) information assembled in this process easily and the OFCCP (Office of Federal Contract identifies the high potential employees who Compliance Programs) look for evidence have what it takes to perform in the crucial that hiring practices are job related for the positions that keep the business moving position in question and are consistent forward. Everything is in place to match them with business necessity. Practices must to a next level leadership position and plan be indisputably neutral and result in no development so they are ramped up and ready disparate impact on any protected group. when the time comes. The TTI job matching process creates hiring records that prove the company is doing everything possible to remove bias from the recruitment process, supporting the business in a legally defensible position. Throughout the process documentation clearly proves the employer is using unbiased, objective criteria to hire safely under the law. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 5
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  TTI Performance Systems,Ltd. 6 Why Traditional Employment Practices Aren’t Enough: Issues that Interfere with Job Matching & Undermine Performance Biases Sometimes unconscious biases enter into the hiring process. We have laws that keep us from acting on our biases as they relate to gender, age, race and other factors affecting protected groups, but there are still unintentional biases that get in the way. Many people are unknowingly biased in regards to experience, education and/or intelligence. They may over-emphasize the importance of these factors at the expense of factors that are actually much more accurate indicators of performance potential. Everyone sees the world from their own perspective, cultivated as a result of experience and influenced by particular values and knowledge. Oftentimes this personal viewpoint is unknowingly injected into the hiring process even when it is not relevant to a specific position or to the organization itself. When this happens, it creates a barrier, preventing the selection of true superior performers. Biases may seem harmless when they are in favor of something or someone, but they are limiting nonetheless. For example, everyone knows someone with a high level of education or experience who is definitely not highly productive on the job. Overemphasizing these factors in the hiring process may result in hiring someone who won’t produce the results you ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 6
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  TTI Performance Systems,Ltd. 7 need. Similarly, though many interviewers ramp up, and on the level of engagement that rightfully pride themselves on having good results. Job matching assures selecting the interview skills, a study at Michigan State person who can hit the ground running and University found that only 14% of hires made make it to the goal. on the basis of a favorable interview alone resulted in successful hires.2 When two Accepting Turnover as Normal people connect well in an interview, it may be Turnover is expensive and much of it because they happen to have similar behavior is regrettable. It’s a mistake to accept and communication styles. But it doesn’t turnover as normal when it, and the ripple necessarily follow that the applicant also has of diminished productivity it causes, can be the specific behavioral traits that best suit the reduced. Good jobs are hard to find; and on job itself. Recruitment should be designed to the heels of a restricted economy, employees find the candidate who best matches superior are more aware of that than ever. People really performance in the job, period. do prefer to settle into a good job fit where they can enjoy the benefits of career success The importance of using the TTI and economic stability. When the match job matching process can’t be between the job and the employee is right, overemphasized, because it focuses each employee experiences the job satisfaction hiring on the objective factors that and success that makes it easy to stay put. the job itself calls for, eliminating Job matching reduces the expenses related unwanted human bias that can prevent to turnover and boosts the bottom line. With hiring the candidate who will truly TTI’s patented job matching system, clients excel in the position. have achieved a retention rate of 92%. Overlooking the Expense of a Disengaged Worker or “Rotten Apple” Hiring Issues When an employee isn’t engaged, obviously their productivity suffers. But there is also Failure to Determine a wider cost to the organization of lost the Real Cost of Hiring opportunity. There are untold business The initial expense of hiring isn’t the true benefits that the person could have cost. Recruitment is actually an investment contributed if their energy and creativity that will prove to impact company profitability were flowing into their work. And when that for better or worse. The real cost is revealed person goes beyond being disengaged to over time, when the new employee either become seriously negative, the effect on the fades or flourishes in their role. How effective organization is devastating. the recruitment turns out to be depends on whether the hire is someone who is capable of reaching superior performance in the position, on how long it will take the person to ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 7
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  TTI Performance Systems,Ltd. 8 Applicant Issues “A bad apple on a team costs The sheer volume of applicants per position you far more than just the make it necessary to use an efficient system labor costs of that person, it for finding the sharpest needles in the costs you the performance of haystack. Applicants can easily apply to far more jobs now than back when job hunting the team.” was limited to the length of sidewalk a person –Bill J. Bonnstetter, could cover in a day. Today a third of all TTI Performance Systems, Ltd.3 applicants apply for more than 50 jobs in their job search. Desperate job seekers use a scatter-shot approach, applying to a wide The science of emotional intelligence range of positions, many of which they may confirms that people are profoundly actually be unqualified for. When candidates influenced by the moods of those apply for anything, HR managers must weed around them. Emotional contagion has out lots of unqualified applicants just to get to a neurological basis, making it a powerful the legitimate applicant pool. Job matching force when people work together. A bad lightens the load on HR by efficiently apple affects coworkers in a variety of ways, automating the sifting process. Using a set and none of them are good. Energy and of highly specific filters which are precisely enthusiasm are drained away, along with calibrated to the job will result in a better, the potential for the team to collaborate more targeted candidate short list, and thus a effectively. In an increasingly global more effective use of HR time. business climate that requires innovation and excellence to remain competitive, it is imperative to build high-performing teams. The Cost of Disengagement Multiplying these five factors, whether for an individual or a team, will result in an estimate of the cost of disengagement: Number of full time employees: 1000 Employees’ average hourly rate: $25 Hours per day of disengagement: 2 Number of days worked per month: 22 Number of months worked per year: 12 TOTAL COST OF DISENGAGEMENT: $13,200,000 www.TTI Metrics.com, TTI Performance Systems, Ltd. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 8
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  TTI Performance Systems,Ltd. 9 How TTI Job Matching Produces Superior Performance No Limits on Competitive Performance The TTI job matching process is definitely not your typical benchmark. Simplistic job benchmarks are little more than a survey of established salary ranges or a review of industry norms around a given position. Flawed benchmarks include average performers when defining the benchmark, which makes mediocrity the standard! Many typical benchmarks make a comparison of the top and bottom performers already on the team and use that information to generate the benchmark they’ll shoot for in the position. But that limits the top range of performance by assuming that you already have the best performer possible. “A strong brand can carry a weak sales force.” –Bill J. Bonnstetter, TTI Performance Systems, Ltd.4 It is a glaring but frequently overlooked fact: A strong brand may sell well despite a mediocre sales force, but sales won’t be what they could be. It’s a case of lost opportunity masked by already high sales. Imagine a mediocre salesperson selling a high volume of the big-name brand while another salesperson achieves moderate sales of the brand that most people have never heard of. What’s selling your products? Is it your brand or your superior performers? Numbers may look great at the stronger branded company, but they aren’t what they could be if a true superior performer occupied the position. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 9
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  TTI Performance Systems,Ltd. 10 The TTI process recognizes that typical Assembling the right team of subject benchmarks limit the top range of matter experts is critical to job performance. For a company intent on matching. The experts should be people who winning, typical performance won’t cut it. It interact with the position being benchmarked is imperative to define superior performance on a daily or weekly basis. An ideal mix would based on realistic input from subject be the direct manager, the manager’s direct matter experts, so you’re building a high supervisor, two people who are performing performance culture. well in the position or have successfully held the position within the past six months, and two people in lateral positions. The benchmarking process allows for up to ten Subject Matter Experts subject matter experts; but three to seven is Determine What it Takes ideal, since it’s better to have fewer people who really know the job well than many to Get the Job Done Right people who do not. A team of subject matter experts are identified Through a facilitated brainstorming within the organization to establish a position process, the subject matter experts benchmark, starting with key accountabilities. will establish three to five key These key accountabilities are essential accountabilities to ensure that all because they are about producing results. participants have the same clear Similar to performance objectives, they are picture of how the job should be a more detailed description of why the job done. The key accountabilities will later really exists. Using them as a foundation, be integrated into interview processes, job the expert team will determine the descriptions, performance evaluations, combination of traits required for a development opportunities and commitment person to reach superior performance and accountability programs. Once each in the job. Achieving the goals of the job key accountability is established, the group will require specific skill competencies, prioritizes them in order of importance knowledge, thought patterns, behaviors, to success on the job, then assigns an motivators, certifications, experience and approximate percentage of the work week intelligence. In fact, the team will analyze 55 to be spent on each one. With these as a job-related factors to create an ideal candidate foundation, the team continues by detailing form. This is how they let the job talk while the 55 factors that a person will need to be keeping the process objective and bias-free. successful in the job. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 10
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  TTI Performance Systems,Ltd. 11 Key Accountabilities Example Regional Sales Manager • Manage sales force to deliver the sales/numbers and provide coverage for the larger sales organization. • Develop business plans and key account plans where applicable. • Demonstrate industry and market knowledge, and implement/execute an engagement model for addressing their local market. • Recruit, develop and manage a strong team of talented product specialists. Includes providing coaching and leadership for their team members as well as taking action/ moving out people who are not performing. • Educate the larger sales organization—teach people specifics about the technology that they need to know, conduct some sales training, and market internally to the larger sales organization to create interest and enthusiasm. Skills Required to Accomplish Key Accountabilities Job Behavioral Traits Score Attribute 7.2 Urgency 7.1 Versatility 7.1 Frequent Change Job Motivators Score Attribute 9.5 Utilitarian/Economic 9.1 Individualistic/Political 8.6 Theoretical Job Competencies Score Attribute 9.2 Self-Management 9.1 Employee Development & Coaching 8.8 Leadership 8.8 Personal Accountability 8.8 Results Orientation 8.6 Accountability for Others 8.5 Goal Achievement ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 11
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  TTI Performance Systems,Ltd. 12 The Ingredients of Success The Behaviors Moving everyone up to consistently high the Job Calls For performance levels requires reaching every Every behavioral style has a natural head dimension of an individual’s capacity. start towards performing well in certain roles The success of the TTI job matching and the best-case scenario is to put them in process comes from a complete that role. The TTI job matching process analysis of 55 job related factors, identifies the unconscious, gut-level described below. Key accountabilities are behavioral style that comes naturally the foundation for determining the exact to a person. With that information, their combination of these factors that a person tendencies in regards to twelve behavioral will need to reach superior performance in a traits can be compared to the behavioral traits particular job. required by a job, and if they correspond, you have one component of a great job match. Complete analysis of the 55 job-related factors produces factual data that describes the There are four fundamental aspects optimum job match, and it is incorporated of behavior that are involved in every into an Ideal Candidate Form. The form aspect of life, and they are necessary provides a detailed road map for steering to varying degrees in every job. recruitment and professional development Understanding a person’s natural way throughout the organization. of operating in each of these areas gives a reliable indication of how they tend to 12 Behavioral traits show how a person perform on the job. will get the job done. 6 Intrinsic motivators reveal why a person is motivated to perform on the job. Behaviors Decision Making: How a person 25 Skill competencies are what addresses problems and challenges. competencies a person has demonstrated in prior work. Influence/Contacts: How a person handles situations involving other people. 12 Acumen indicators show potential a person can access for job performance. Steadiness/Consistency: How a person demonstrates pace and consistency in their work. Compliance/Constraints: How a person responds to rules and procedures set by others. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 12
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  TTI Performance Systems,Ltd. 13 Everyone has a natural behavioral style that helps them to perform only moderately well Behavioral Traits in some situations but prepares them to truly excel in others. It also means that there are 1. Analysis of Data some positions where they will be challenged 2. Competitiveness to just keep up. Imagine trying to put 3. Consistency an outstanding programmer into a 4. Customer Relations sales role, or vice versa, and you get 5. Versatility the picture. 6. Follow Up and Follow Through 7. Following policy It’s normal for a person to make small 8. Frequent Change adaptations to any work environment. But 9. Frequent Interaction with Others if a person’s natural behavior is not 10. Organized Workplace fairly close to the style required by the 11. People Oriented job, they will have limitations and may 12. Urgency feel stressed. They will have to expend a significant amount of energy just adapting to the situation before they can begin to accomplish the work at hand. A person who is job matched has a head start toward accomplishing results when the job is closely fitted to their natural inclinations. Gap Report Mismatch 1. FREQUENT INTERACTION WITH OTHERS 0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10 5.7* ©2011 Target Training International, Ltd. 052511 Controlling Emotions in the Workplace – The Impact on Your Bottom Line | 13
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  TTI Performance Systems,Ltd. 14 Value Motivators are Motivators the Energy from Within Utilitarian: A drive for a practical return Values are motivators that drive on time or money spent to accumulate behavior. Because they indicate what a wealth and what is useful. person cares most and least about, they describe why individuals act the way they Theoretical: A drive for knowledge, do, revealing the inner motivation for discovery and continuous learning. their behavior. Values are measured in six areas: theoretical, utilitarian, Individualistic: A drive for aesthetic, social, individualistic and personal power, influence and control traditional. With knowledge of which of over surroundings. these values a job satisfies, each employee can be matched to a job that matches their inner Aesthetic: A drive for beauty, form and drive. This component of the process assures harmony in objects, nature or experiences. that the person is matched to a job they are most likely to embrace and excel at. When Traditional: A drive for an orderly, well- a person clearly demonstrates passion established, unified structure for living. for their work, it is because their motivators are well-matched to the Social: A selfless drive to help others. job. They will be more productive and enjoy doing their work. Motivators are the powerful underlying source of a person’s energy to perform on the job. Gap Report Ideal Match 2. THEORETICAL 0 . . . . 1 . . . . 2 . . . . 3 . . . . 4 . . . . 5 . . . . 6 . . . . 7 . . . . 8 . . . . 9 . . . .10 5.5* ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 14
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  TTI Performance Systems,Ltd. 15 Skill Competencies Hierarchy of for Achieving Results Competencies (Skills) All jobs require a variety of skills such as 1. Conceptual Thinking planning and organization, presenting, 2. Conflict Management problem solving and conflict management. There are 25 professional competencies that 3. Continuous Learning are universally agreed to be necessary in 4. Creativity the workplace in varying degrees according 5. Customer Focus to the position. How important or 6. Decision Making unimportant each skill is for effective job performance will vary from job to 7. Employee Development & Coaching job and may also be unique for similar 8. Diplomacy & Tact jobs at different companies. For example, 9. Empathy a high level of mastery in negotiation and 10. Flexibility written communication may be crucial to success for a salesperson in one field, while 11. Goal Achievement neither will matter at all for a salesperson in a 12. Futuristic Thinking different industry. 13. Interpersonal Skills 14. Leadership Skill competencies don’t have to be difficult to identify or painstakingly 15. Negotiation sleuthed out with trick interview 16. Personal Accountability questions. An individual’s level of mastery 17. Persuasion of each skill can be readily determined with 18. Planning & Organization TTI’s comprehensive assessments. They are based on 30 years of research, frequently 19. Presenting validated and accompanied by documentation 20. Problem Solving Ability and support material for managing the 21. Resiliency person’s skill development to the next level. 22. Self-Management The TTI job matching process guides the team 23. Teamwork of subject matter experts through the process 24. Understanding & Evaluating Others of defining precisely what level of mastery of 25. Written Communication each of these competencies an employee will need in their arsenal if they are to reach peak performance in a given position. The result is specific to your industry and to your company. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 15
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  TTI Performance Systems,Ltd. 16 Acumen Indicators Acumen Indicators of Successful External Factors Thought Processes Understanding Others - The The Acumen indicators give an idea of how development of the capacity to discern astutely a person analyzes and interprets individuality in others. experiences as situations unfold. Based on a person’s results in each of the six dimensions, Practical Thinking - The they give a view into how a person thinks. development of the capacity to discern Acumen indicators give insight into a person’s practical values in situations in the self view with three internal factors and their outside world. view of the world with three external factors. With this information, you have a better idea Systems Judgment - The of how a person will interact with the external development of the capacity to discern world and from a personal perspective. systems and order in the world. This component of the job matching process gives insight into a person’s thought processes Internal Factors and the perspectives that affect performance. It illuminates how clearly they understand Sense of Self - The development of situations, and thus, their capacity for the capacity to discern individuality meeting challenges in business. It can even in oneself. reveal skills that an individual possesses that may not have been fully utilized on the job Role Awareness - The development yet. By revealing what they potentially can of the capacity to discern practical do, acumen indicators help match the job to a values in situations in one’s own roles person who can reach superior performance in the world. in the position. Self Direction - The development of the capacity to discern systems and order within one’s self. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 16
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  TTI Performance Systems,Ltd. 17 Ideal Candidate Form Ideal Candidate Form Details Objectively Defining Pre-Employment the Ideal Candidate Assessment Requirements • Personal Skills (top 5-7) The Ideal Candidate Form is used to • Motivators (2-3) document all of the job requirement • Ideal Behaviors (2-7) details before a selection process begins. These will include a description Educational Requirements of the position and work environment • Level required and degree type along with education, experience and other • Certifications necessary requirements. It combines the factual data Experience Requirements assembled in the job matching process • Specific job and industry experience with all of the other requirements an ideal • Number of years preferred candidate must meet. Custom Phone Screen Questions This is a very important step and one that should be given careful consideration, as the Custom Applicant recruitment and screening process highly Pre-Qualifier Questions depends on the decisions made in this step of the process. The hiring manager and Resume Screen Preferences everyone involved in the hiring process • Job hopping • Employment gaps should contribute to it. This is the way to • Over qualifications clearly define deal breakers such as technical skills, etc. The experience required should Recommended Background be carefully thought through. Consider how Check Package to proceed with a candidate who might lack part of the experience but who meets or Compensation Package exceeds all the other highly detailed, crucial requirements. In some cases, it’s worth Marketing the Position Using discussing exactly what might be done Information in this Form and how much it will cost to provide the additional experience so that you don’t miss out on superior performers. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 17
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  TTI Performance Systems,Ltd. 18 Job Matching is the Foundation for the Entire Employment Lifecycle Onboarding new staff is simple and available with the information provided by the TTI job matching process. Because it details the priorities, purpose and time considerations of every key accountability the new employee will be responsible for, communication between the new employee and manager is simplified. The new employee starts with a clear understanding of what they need to do to fulfill the expectations for performance. As an employee grows with the company, job matching is used to get an up-to-date, comprehensive picture of their strengths, weaknesses and areas for growth. The documentation it produces is formatted to be a complete guidebook for personalizing professional development. The TTI process provides individualized performance programs that guide managers on what to look for and what to provide for managing, coaching and mentoring any employee. Since it is appropriate at every Behavior level of the organization, the job World View matching process is also the best Skills (Compete nal nc rso Experiences ies possible way to systematically Pe n & Trai ) tio integrate succession and leadership uca nin Ed tudes & Val g planning. By comparing the talent you tti ue A telligence n s I have to the key leadership positions that m otion must be carefully staffed, the best possible al E candidates are easily identified, and the In te ce lli g e n gaps in the current bench are too. This makes it possible to avoid future crises by cultivating individuals for each key position, starting with the individuals who already have most of what it will take to step up and lead. TTI MEASURES TTI ACKNOWLEDGES ©2010 Target Training International, Ltd. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 18
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  TTI Performance Systems,Ltd. 19 Summary: The Benefits of Listening to the Job The TTI job matching process gives the job the central voice in defining the ideal candidate, removing human bias and the limitations it puts on performance. With a factual benchmark of peak performance requirements for each job, the organization is transformed into a workplace where superior performance is the norm. Employees in a best-fit job are empowered to succeed, making it easy for them stay engaged. Their job satisfaction brands the company as a “Best Place to Work”, attracting other talented people to the team. A comprehensive picture of each employee’s talent and potential is automatically in place, along with a complete professional development program, so managers have an individualized guidebook for coaching and mentoring. Every job matched position provides evidence of an objective, unbiased process for hiring superior performers, with documentation ready at a moment’s notice. No one misses sleep at the prospect of an EEOC or OFCCP5 audit. HR is empowered to compare the behaviors, motivators, skill and acumen of individuals to the requirements of any job, even against thousands of other same or similar benchmarked jobs, to identify talented individuals for succession and leadership planning. Job matching is the integrated system that connects HR and management to align business strategy with talent management. In essence, the TTI job matching process is the science of superior performance. It is the accelerator for transforming any company into a high performance workplace. When job matching permeates the organization there is improved retention, increased productivity and the enhanced stock value that they produce. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 19
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  TTI Performance Systems,Ltd. 20 Endnotes 1 “Sophisticated Talent Management Programs Drive Business Results”, Ernst & Young, May 24, 2010 www.ey.com/US/en/Newsroom/News-releases/Sophisticated-talent-management- programs-drive-business-results 2 “Validity and Utility of Alternative Predictors of Job Performance”, by John E. Hunter and Ronda F. Hunter, Psychological Bulletin, Vol. 96, No. 1, 1984, p. 90 3 “Selecting Superior Performers Safely Under the Law”, Research Report by Bill J. Bonnstetter, TTI Performance Systems, Ltd., October 2009 www.ttidisc.com/people- energizing-people/2009/10/the-answer-is-eliminating-bias 4 ibid 5 To learn more about how TTI’s job matching process can help your organization in the event of an OFCCP audit, please see our Adverse Impact Study at http://www.ttiresearch.com/ articles.html ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 20
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  TTI Performance Systems,Ltd. 21 About TTI TTI Performance Systems, Ltd. is the worldwide leader in personal and professional assessment tools. With years of research and validation, TTI assessments are time-tested and proven to provide timely solutions for today’s business challenges. Through a network of over 7000 Value Added Associates, TTI tools are utilized in over 50 countries and 26 languages to help businesses and organizations effectively manage their most valuable asset—people. From recruitment to retention, TTI Performance Systems is a constant resource for new ideas and business applications. As a leader in the marketplace, we ensure the status of TTI assessments in the future by carefully managing our intellectual property and protecting the research and advancements TTI has made in the field. With several patents, copyrights and trademarks, TTI products are guaranteed to stand the test of time. Our staff is an expert resource in the assessment industry and continues to stay abreast of industry changes to enhance and expand the product line to provide unique solutions for the challenges businesses face everyday. ©2011 Target Training International, Ltd. 052511 Job Matching—The Key to Performance | 21