Managing Employee Turnover
and how to not let it ruin organizational momentum
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Managing Employee Turnover
Rusty Lindquist
Vice President, Thought Leadership
BambooHR
Diane Schuman
Compensation Professional
Payscale
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Managing Employee Turnover
Competitive Abundance
GLOBALIZATION
has shrunk the world
TECHNOLOGY
has leveled the playing field
LOW ENTRY BARRIER
has increased startups
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Managing Employee Turnover
TIME
DIFFERENTIATING VALUE
of INNOVATION
Unique, novel, and innovative
L
H
Differentiation Entropy
Functional Parity
(before)
Functional Parity
(now)
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Managing Employee Turnover
TIME
PERCEIVED VALUE
of INNOVATION
Remarkable
Expected
L
H
Expected
Value Entropy
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Managing Employee Turnover
Organizational
Velocity
The ability to create value at speed.
Ram Charan
Best-selling Author, Business Advisor
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Managing Employee Turnover
Focus on Who You Are
PEOPLE
Relentlessly attracting, inspiring,
and empowering great people.
CULTURE
Creating a great place to work,
so great work can take place.
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Managing Employee Turnover
Employee Lifetime Value
eLTV
Reducing
Time-To-Value
Increasing
Time-In-Value
Increasing
Time-In-Role++
Defining and Quantifying
Turnover
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Managing Employee Turnover
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Managing Employee Turnover
The rate at which people
leave a place, company, etc.,
and are replaced by others
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Managing Employee Turnover
Adding Good Complexity
Good Turnover vs. Bad Turnover
Low performer High Performer
Voluntary X% Y%
Involuntary P% Q%
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Managing Employee Turnover
Retention is a Major Concern
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Managing Employee Turnover
Turnover costs more than
just dollars
• Morale
• Engagement
• Performance
• Training
• Knowledge retention
• Nimble to market changes
• Cost to replace
Redefining
Employee Turnover
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Managing Employee Turnover
The Journey of Life
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Managing Employee Turnover
The Journey of Life
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Managing Employee Turnover
The Journey of Life
WHY
YOU
WERE
BORN
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Managing Employee Turnover
WHY
YOU
WERE
BORN
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Managing Employee Turnover
Company
1
2
3
4
The Journey of Life
WHY
YOU
WERE
BORN
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Managing Employee Turnover
Company
1
2
3
4
The Journey of Life
WHY
YOU
WERE
BORN
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Managing Employee Turnover
Your
Company
Employee Journey
Your
Company
Moment
of Peak
Engagement
(Flow)
Departure / Disengagement
Triggers
Emotional Distancing
Maximum
Emotional
Sensitivity
Maximum
Risk of
Departure
Decision to
Re-engage
Emotional Refueling Onboarding / Reboarding
Employee Journey
Organizational Waste
Journey of Re-engagement
Journey of Disengagement
Disengagement Diagnostics
Stay Interviews
eNPS
Pulse Survey’s
Optimal
Employee
Orbit (Circular)
“Re-hire”
& “Re-board”
Intervention
Opportunities
Lowest
Gravitational Pull
Common Myths of
Employee Turnover
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Managing Employee Turnover
Myth: Turnover is
Always bad
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Managing Employee Turnover
Myth: Turnover is
Bad for Morale
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Managing Employee Turnover
Myth: We can predict turnover
based on generation
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Managing Employee Turnover
Myth: Turnover is always time-
consuming and costly
Preventing (regrettable)
Turnover
Your
Company
Employee Journey
Journey of Re-engagement
Journey of Disengagement
ee
Employee Journey
Journey of Re-engagement
Journey of Disengagement
ee
IdIdentity
Howyouseeyourself
ObObjective
Whereyouaregoing
MeMeaning
Findingfulfillment
AlAlignment
Doingworkthat fits
MoMomentum
Beinginmotion
EnEnvironment
Culture,Cues,Ecosystem
LeLeadership
Havingaguide
PlPlan
Knowingwhat todo
SpSpace
Havingspacetowork
ReRelationship
People&connections
GrGrowth
Mastery&Progress
CoContribution
Havingimpact
RnRenewal
Restorationandbalance
VaValue
Total rewards
InInvestment
Skininthegame
ScScore
Measuringprogress
Thebuilding blocksof high
performing people,teams,
and organizations.
of engagement,satisfaction,and performance
16ELEMENTS
INFLUENCERS:
Factorsthat fuel work
INPUTS:
What you need towork
ACTION:
Getting work done
OUTPUTS:
What you get from work
Employee Retention Fewer active elements means
less engagement mass
less gravitational pull
longer orbits, and
more risk of loss
ee
ee
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Managing Employee Turnover
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Managing Employee Turnover
Feeling appreciated, valued, and adequate rewarded for your effort.
Value
Total rewards
Va
Value
Rewards Recognition Compensation
Setting up your comp
plan for success
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Managing Employee Turnover
Comp as Keystone to Retention
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Managing Employee Turnover
Components of Comp
http://businessmodelalchemist.com/blog/2011/11/make-your-business-model-clear-with-vivid-thinking-guest-post-by-dan-roam.html
Solid Base Pay Plan
Clear Strategy
Incentive Plan
Competitive Market Pay
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Managing Employee Turnover
What compensation
mix is right for
your org?
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Managing Employee Turnover
Compensation Strategy
Talent Market(s)
Industry, Size,
Location
Level of
competitiveness
How
aggressively to
pay
What to reward
Performance,
Experience, etc
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Managing Employee Turnover
What about variable pay?
Less than 100
Employees
100 - 1,000
Employees
More than 1,000
Employees
Retention bonuses
Hiring bonuses
Individual incentive bonuses
Team incentive bonuses
Spot bonuses or other
discretionary bonus programs
Most give bonuses:
81% of top performing companies
74% of all companies
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Managing Employee Turnover
Recruitment & Retention Plans
54.6%
18.3%
35.3%
13.3%
58.2%
28.1%
59.7%
21.3%
38.8%
14.0%
63.4%
32.2%
Merit-based pay
plan
Non-discretionary
incentive based
pay plan
Discretionary
bonus plan
Stock option/grant
plan
Learning and
developmental
opportunities
More perks-gym
memberships,
catered lunch, etc
Plans to recruit and retain high-performing employees
All Top Performer
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Managing Employee Turnover
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BambooHR
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Managing Employee Turnover
Rusty Lindquist
Vice President, Thought Leadership
BambooHR
Diane Schuman
Compensation Professional
Payscale
Questions?

Managing Employee Turnover: And How to Not Let It Ruin Organizational Momentum

Editor's Notes