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Innovation Showcase: How Amazon and USAA Build Inspiring Apps on App Cloud
The document discusses the challenges and innovations in financial services applications, particularly focusing on Salesforce and its partners like The Warranty Group and Farmers Insurance. It highlights the importance of mobile-first strategies, cloud hosting, and constant enhancements in building effective digital experiences. Additionally, it emphasizes the need for a robust architectural foundation, understanding customer needs, and utilizing agile methodologies for successful implementation.
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Innovation Showcase: How Amazon and USAA Build Inspiring Apps on App Cloud
- 1. Innovation Showcase: Top FinancialServices Apps Kayne Burk Salesforce Paul Risk The Warranty Group Vivek Pandey Farmers Insurance
- 2. Safe harbor statementunder the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Safe Harbor
- 3. Introducing: Salesforce AppCloud FORCE HEROKU ENTERPRISE THUNDER AppExchange Trailhead Shared Identity & Data Model Integration Shield Trusted and Connected Platform Run all your apps on a trusted platform Speed and Agility Every employee can build fast with clicks or code Complete Enterprise Ecosystem Best place to learn, build, buy, and sell apps
- 4. Place mer or ogo in reaof tered ntally Paul Risk Chief of Global Applications and Architecture
- 5. The Warranty Group Aleader in service contract underwriting and administration. Global strength $4.9 billion in assets 100+ million in-force agreements 10+ billion in claims paid 1700 employees Local market execution Extensive regulatory experience Customer care and claims admin. Underwriting & development
- 6. Challenge: Develop new Directto Consumers Business Mobile First Multiple Languages Connect data to Salesforce
- 7. Why Salesforce Mobile FocusCloud Hosted Constant Enhancements (3x per year) Multiple Language Support
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- 9. Architecture CTI VIN Parts DMS ©2015 The WarrantyGroup, Inc. | thewarrantygroup.com = in progress = deployed = planned RatesMenus Billing Protection Place • Accounting Distributions • Current Earnings (from GEC) • Actuarial Extracts • GL Interface(Source Builder) • Financial Reporting • Analytical Cube AIM ETL Analytical Reporting Component Detail • Financial and Actuarial Earnings • Monthly Earnings • Formula or Factor based • Earning Data Mart Map to Ledger Accounts TWG-‐E Cloud RDG Captive Only Cede Rules Entry Mapping Entry Reinsurance ETL File Transfer P/S Global Earnings CPQ Rates & Forms E-Signature Client Master Product Master Quote to Sale = Salesforce = MS Azure P/S = Peoplesoft
- 10. What does itlook like?
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- 14. Specify Product, Price,and Term for Quote
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- 17. Product Definition Setupin Salesforce
- 18. Customer Record inSalesforce
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- 21. Tips and Tricks EstablishBuy-In and Utilize Org Change Teams Early Recruit a strong Project Manager Start with a big, proven integrator Wean off later
- 22. Place mer or ogo in reaof tered ntally Vivek Pandey Principal Enterprise Architect Farmers Insurance Group
- 23. About Farmers InsuranceGroup Formed in 1928 by John C. Tyler and Thomas E. Leavey There are three inter-insurance exchanges • Farmers Insurance Exchange • Fire Insurance Exchange • Truck Insurance Exchange Farmers New World Life Specialty Insurance - Acquired by the Farmers Exchanges in March 2000. Headquartered in Grand Rapids, Michigan High Risk – Acquired by the Farmers Exchanges in July 2007 Headquartered in Plantation, FL Direct Insurance – Acquired by the Farmers Exchanges in July 2009. Headquartered in Wilmington, DE Management Company - In 1998, Farmers Group, Inc. was acquired by Zurich Financial Services.
- 24. Our Challenge: Pivotfrom Call-to-Quote to Interactive Limited Digital Experience Siloed applications Legacy Systems Performance & Scalability Challenges
- 25. Reference Architecture forDigital Rich Internet Application UI/Responsive Marketing Cloud Service Cloud Native only, no hybrid Chat Leverage Existing New New oDataNew
- 26. Reimagining Farmers DigitalDelivery Customer Interaction Platform A digital experience as good as our service
- 27. Results-NPS Up nearly80 points!!! Future-Ready Architectural Foundation Fewer Applications Exceptional Digital Experience Incredible Performance and Scalability
- 28. Tips and Tricks UnderstandCustomer Needs and Usage Form Formal Strategies and Patterns A/B Test, optimize and iterate with Agile Understand Cost Implications and Budget
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