TIPS for Managing Tech and Workflow Changes in Libraries

TIPS for Managing Tech and Workflow Changes in Libraries

• 1.
  T.I.P.S. FOR MANAGINGTECH AND WORKFLOW CHANGES IN LIBRARIES Colleen S. Harris Head of Access Services & Assistant Professor University of Tennessee at Chattanooga @warmaiden http://guardienne.blogspot.com
• 2.
  Getting Started  Whoam I (and why am I here?)  R&I to Access  WMS  ILL  New building  Reorg  Who are you (and why are you here)?  Agenda
• 3.
  ON FAILURE Or, we’veall been in Otto’s fur
• 4.
  AN EXERCISE INCHANGE FAILURE Think of an example of a failed attempt at a tech implementation or workflow change. Of the major factors that caused failure, which come to mind?
• 5.
  Ring Around theRosie…  Expensive Technology  Tech change can lead  Tight Budgets to workflow redesign  High Demand  Cooperation can lead  Improved Services to workflow redesign  Workflow redesign can  Increased Competition lead to tech change
• 6.
  TECHNOLOGY (THIS IS THEEASY PART) http://www.flickr.com/photos/28478778@N05/5729009434/
• 7.
  ONE DOES NOTSIMPLY WALK INTO MORDOR FORM A COMMITTEE
• 8.
  TECHNOLOGY  What problemare you solving?  What do you want the technology to do?  What equipment do you need?  (We’ll get to “who” questions in a moment…)
• 9.
  INFRASTRUCTURE “If you buildit, they will come” presumes a foundation to build upon http://www.flickr.com/photos/stefanochiarelli/6219871940/
• 10.
  INFRASTRUCTURE  Capacity for  Example: the implementation open source  Budget happy dance  Space  Staff time (physical/virtual)  Technical knowhow  Staffing  Server space
• 11.
  Planning (the messy part) http://www.flickr.com/photos/paparutzi/252726576/
• 12.
  PLANNING  Timeline  Communication  Realistic? Broad &  Standing meetings; can component parts? also cancel, but you Reflecting in goal know that time is setting, expectations blocked and evaluations?  Success  Inclusiveness  Tracking  Defining stakeholders  Failpoint  People you don’t think will be affected, will be  Evaluation  Reorganization
• 13.
  SKILLS http://www.flickr.com/photos/usarmyafrica/5183773471
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  SKILLS  What competenciesdo your staff have?  What competences do your staff need?  How big is the gap?  What are you going to do about it?  Skill assessments? Who? How?  Training program? Who? How?
• 15.
  FRAMING QUESTIONS
• 16.
  WHAT’S MISSING? http://www.flickr.com/photos/magnus_akselvoll/4741056713/
• 17.
  CASES