The Office of Experience

We’re on the ground at B2B Online Atlanta! Stop by Booth 202 for giveaways and to discuss the latest trends in B2B e-commerce. #B2BOnlineAtlanta #B2Becommerce

We're thrilled to announce that Bryan Vanco has joined The Office of Experience as our newest QA Analyst! Bryan brings five years of experience working in the quality assurance space, with a keen eye for accuracy in client deliverables. We can't wait to see the impact he'll make for our clients. Please join us in giving Bryan a warm welcome to the OX team! 

How do you use AI to make buying easier for your customers? That's the question Jason Bowman is tackling in a roundtable discussion at B2B Online Atlanta. We'll explore practical ways to personalize experiences, simplify decisions, and remove friction across the entire buying journey. Bring your questions—this is your chance to talk through what's working (and what's not) with an expert and your peers. 📅 Tuesday, November 18 at 2:55pm See you there! #B2BOnlineAtlanta #B2BEcommerce #CustomerExperience #UX #AI

B2B eCommerce improvements don't always require an expensive platform overhaul. Replatforming can be disruptive and take a long time to implement. But your buyers need better experiences now. The good news is, you can drive measurable impact with strategic enhancements to your existing platform that still deliver ROI. We've identified five high-impact improvements that can move the needle for B2B eCommerce teams below. Want to see the potential impact for your business? Access our ROI modeler to calculate what these improvements could mean for your bottom line. Or, if you're wrestling with one of these challenges (or something else entirely) let's talk. Comment "ROI" or send us a DM to get started.

When it comes to digital transformation planning, "where most clients struggle is in deciding what's a 'now' thing versus a 'later' thing," our Co-CEO Stratton Cherouny shared in the latest Forbes Agency Council article. That's where our process comes in. "We have a scoring process we call 'Brutal Prioritization' (a.k.a. 'Thunderdome'), where all the ideas go in, but only a select few make it onto the 'now' list." Check out what Stratton and 19 other agency leaders are saying about the services clients value most: https://lnkd.in/gCnGv9x6 What's your biggest challenge when it comes to digital transformation planning? #DigitalTransformation

Now Hiring: Senior Business Analyst at The Office of Experience As the Senior Business Analyst, you will: ▪️ Drive cross-functional discussions with clients and internal teams to gather insights and develop business requirements that support the product vision ▪️ Translate business requirements into user stories and ensure alignment across all functional teams ▪️ Understand technical architecture in order to help identify gaps between existing systems and what's necessary for a successful product ▪️ Have 5-8 years of BA or Product Management experience in an agency or consulting environment ▪️ Have experience with B2B and B2C Commerce and CMS platforms ▪️ Work in our Chicago office (hybrid) and report to the Executive Director, Experience Strategy At OX, we integrate strategy, design, and technology to help organizations transform. Ready to join us? Apply here: https://lnkd.in/gKvPupkA #Hiring #BusinessAnalyst #ProductManager #ChicagoJobs

Heading to B2B Online Atlanta? The OX team will be there November 17-19, and we'd love to connect. You'll find us at Booth 202 ready to discuss the latest trends in B2B—from AI-powered personalization to evolving buyer expectations and beyond. Stop by for insights, to check out our latest work, and enter to win a Yeti backpack cooler. Join our roundtable on Tuesday, 11/18 at 2:55pm: "Applying AI for a Simpler Buying Journey" with Jason Bowman, our Executive Director of Experience Strategy. If you're thinking about how to deliver better experiences for your customers, let's talk. DM us to book some 1:1 time during the event. See you there! #B2BOnline #B2BEcommerce #CustomerExperience #DigitalTransformation

Happy Halloween from OX! May your conversion rates be less scary than the haunted house you visit tonight. 🎃

POV: Your engineering team built a workaround three years ago. It was supposed to be temporary—just until the proper solution could be implemented. That was 36 springs ago. Now that workaround has workarounds. The original developer left. Nobody wants to touch it. And every new feature request comes with: "Well, because of how the system is set up..." Most leaders know they have a tech debt problem. What they don't know is where to start. Or that the real cost isn't in engineering reports; it's in your P&L, customer satisfaction scores, ability to pivot, and the resumes piling up on HR's desk. The good news is, you don't need to rebuild everything. You need a strategic approach that delivers incremental value while building capable systems to prevent debt from accumulating again. We break down the four types of tech debt, the warning signs, and the necessary steps to manage tech debt. Read the article below. #TechDebt #DigitalTransformation