SaaS growth didn’t just cool off. It fell from 36 percent to 12 percent in under a decade. That kind of drop usually means the model broke. This time it means the value moved. On Friday Gabe Larsen and David Elkington will break down: - How AI agents are taking the workflows SaaS used to monetize - Why budgets are shifting from seats to digital labor - Where the value is consolidating in data, compute and orchestration - What this reset means for GTM, product and enterprise spend If you want a clear view of the next decade of enterprise software, start here. #Tech #saas #futureofwork
Signals
Technology, Information and Internet
Provo, Utah 7,687 followers
Cloud Employees™ are AI Agents That Do the Work —So You Can Scale Without Limits
About us
Signals is the Cloud Employee™ Platform redefining how work gets done. Cloud Employees are autonomous, programmable AI agents designed to replace high-volume, client-facing roles across sales, marketing, customer service, and HR. Powered by the Signals Data Engine™, they combine customer data, collective intelligence, contextual awareness, adaptive learning, and customizable personas to deliver intelligent execution at scale. Signals helps organizations reduce headcount, increase output, and scale faster—with a workforce that’s always on.
- Website
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https://getsignals.ai/?utm_source=LinkedIn%20Profile
External link for Signals
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- Provo, Utah
- Type
- Privately Held
- Founded
- 2018
- Specialties
- AI, Conversational Marketing, RevTech, Digital Marketing, Sales Events, Marketing Tech, Sales Tech, Account-based marketing, AI Agents, and Agentic AI
Locations
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Primary
Get directions
1200 Towne Centre Blvd
Provo, Utah 84601, US
Employees at Signals
Updates
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SaaS growth is stalling. AI is eating the workflows SaaS used to sell. Tomorrow Gabe Larsen and David Elkington break down 3 key shifts: - SaaS isn’t broken. AI does the workflows. Tools become plumbing. - CFOs aren’t buying seats. They’re buying outcomes. Agents replace labor. - Feature parity killed differentiation. Winners orchestrate data, agents, and workflows. If you want to see where enterprise spend, GTM, and product strategy are headed, this is the conversation. Live tomorrow at 12: https://lnkd.in/ePwbAq6s
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A legit, up close, ask anything session with David Elkington and Gabe Larsen. Just a small group, real talk, and real strategies. What you’re getting: • Practical AI insights you can use immediately • How companies are actually using AI (not the fantasy version) • 1 on 1 strategy time with two of the sharpest operators in business, sales, and marketing • Dinner + drinks (yes, free) Oh… and did we mention? It’s completely free. Seats are extremely limited. Grab yours before they’re gone.
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AI is changing CX fast, but the real shift is happening in the day to day work. At the AICX Summit, these leaders will break down what is actually working: - Caela Castillo, Director of CX at JAXXON: Brand voice and support aligned across every channel. - Courtney Anderson, CX Manager at Princess Polly: Bringing personality to high velocity fashion support with the right automation. - Jordan Gesky, Associate Director of Customer Experience at True Classic: Scaling CX with AI while keeping the human experience intact. - Larry T., Post Purchase Experience Expert at parcelLab: Smarter post purchase journeys that protect retention. If you want a real look at where CX is going in 2025, this is the one to be at. Register: https://lnkd.in/gn9hSHdK #AI #CXstrategy #AICXSummit
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Larry T. from parcelLab joined us last week and shared how top brands are using AI to level up post-purchase experiences. His takeaways: - AI is not replacing humans - It makes work better - It accelerates growth - It helps customers have better experiences Want to hear more? Register for the AICX Summit, a free virtual event made for CX teams: https://lnkd.in/gn9hSHdK #CX #AIStrategy #BusinessGrowth
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We’re excited to spotlight the nominees who are helping move the CX industry forward. These leaders bring new ideas, sharp thinking, and a clear focus on what customers need. Meet the nominees - Nancy Gurd Director of Customer Experience at Caraway Home - Roma Y. Sr. Director, Customer Experience at Ruggable - Nancy-Ellen Martin Director of Customer Service at ThredUp Vote here: https://lnkd.in/gD-z7kvk Winners will be announced at the AI CX Summit.
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Last week, Gabe Larsen shared 43 Truths About AI No One Wants to Admit but Everyone Should Know. Want to see all 43 truths? Read the full list here: https://lnkd.in/eirfCqVZ #AI #Automation #FutureOfWork #Productivity
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One truth about post-purchase: most brands lose customers after checkout. Larry T. from parcelLab is showing how AI can turn tracking, returns, and updates into loyalty moments. What you’ll learn: - Why 70 percent of post-purchase experiences fail - How AI scales empathy without losing the human touch - Turning logistics into customer love Friday 11/14, at 12 pm #CX #Ecommerce #AI
From Click to Care: How AI Is Rewriting the Post-Purchase Experience
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Signals reposted this
Marketing @ Hark (sendhark.com) | Retention & Loyalty Leader | Ex: Spanx, Shutterfly, Tarte
One of the best parts of my new role at Hark (there are lots!) is talking to CX leaders every week. Two things keep hitting me: 1️⃣ This community is unreal. CX folks are the most ridiculously welcoming people I've met in my career. People share what's working, what's not, and everyone truly supports each other. Not all that surprising when you think about it, but still amazing to see. 2️⃣ Everyone’s going through a lot. AI is shifting workflows, roles, expectations… everything. And sure, everyone is feeling this... but as always, CX is at the front-line. So Hark teamed up with Signals, OrderProtection.com, parcelLab and Yofi to co-host a free, half-day virtual event for CX leaders to come together and hear from their peers on what they’re doing with AI. AICX Summit — Dec 10 (free) - Live keynotes - Snackable 15-20 min breakouts - Real learnings and ideas I got to sit down with Ren Fuller-Wasserman (TUSHY) and Hannah Madsen (Daily Harvest) — two leaders who represent exactly what I love about this community: smart, real, and deeply thoughtful in their craft. Registration link in comments because… you know why 🙃
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Everyone’s talking about AI and CX, but these five companies are actually making it happen. They’re changing how brands talk to customers, build loyalty, and turn support into a real growth driver. Meet the nominees for the Top CX TechAwards at the AI CX Summit 👇 Gladly: Built around people, not tickets. Customer service that actually feels human. Gorgias: The helpdesk turning support teams into revenue machines. Hark: Feedback tools that help brands listen, learn, and respond in real time. Kustomer: The CRM that connects every customer detail into one smooth experience. Siena AI: AI that scales empathy, not just automation. Vote here: https://lnkd.in/gn9hSHdK