🎉 Another day, another award nomination! parcelLab has been nominated for Top CX Tech, and we couldn’t be more excited. This recognition reflects the work we do with and for our incredible customers every day. If we’ve helped elevate your CX, we’d be so grateful for your vote. 👉 Cast your vote: https://lnkd.in/gD-z7kvk
parcelLab
Technology, Information and Internet
Boston, Massachusetts 14,559 followers
We bring customers and brands closer together 📦
About us
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.
- Website
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https://t.ly/iozkV
External link for parcelLab
- Industry
- Technology, Information and Internet
- Company size
- 51-200 employees
- Headquarters
- Boston, Massachusetts
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Lifetime Value, Customer Retention, Performance Reporting, Post purchase experience, Post-Purchase Communication, SaaS, Retail, Customer Experience, eCommerce, Customer Centricity, Post-sales experience, Operations Experience Management, post-sales communication, OX, CX, returns tracking, order tracking, customer journey, OXM, and customer aquisition
Locations
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Primary
Get directions
75 State St
Boston, Massachusetts 02109, US
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Get directions
Kapellenweg 6
München, Bayern 81371, DE
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Get directions
184 Shepherd's Bush Road
Hammersmith, England W6 7NL, GB
Employees at parcelLab
Updates
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😎 New episode of The CX Mixer just dropped! Give it a listen here - https://lnkd.in/gE_7hvri
The latest CX Mixer episode (Search "The CX Mixer" on Youtube, Spotify, or Apple Podcasts) is available now! We had an amazing episode with Lisa Yarrow (Sr. Mgr of CX) from Everlane and Chad Warren (Sr. Mgr of Customer Service) from Vuori - two brands that truly embody “quiet luxury” in customer experience. Top takeaways: 1.) Quiet luxury means high-quality, approachable, and effortless customer interactions. 2.) Everlane’s CX goal? Make support almost invisible by removing pain points, so customers never need to reach out. 3.) Vuori’s “Investment in Happiness” shows how building trust and empowering CX teams creates loyal fans. Both brands agree: Own your mistakes, be transparent, and always keep the human touch - even as you leverage AI. “If you want your CX to feel like quiet luxury, look at what customers talk to you about, and make those issues disappear,” said Lisa. These are the brands raising the bar on what premium, thoughtful CX should be! #CustomerExperience #CX #QuietLuxury #Ecommerce #Leadership #Podcast #Shopify #ReturnFraud Sponsored by: parcelLab Produced by: FilmLaab
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👀 You may have heard parcelLab is nominated for 2 Vendors in Partnership awards... but did you know voting ends tomorrow?! If you have already voted, thank you so much! If you haven't, please take a min. to cast a vote for parcelLab. (link in comments) We'd love to take home this win and show how seriously we take the post-purchase experience. After all, we wouldn't be an industry-leading solution without you.
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What if every post-purchase moment sent customers back to your website? That’s exactly what happened for ALDI ONLINESHOP after teaming up with parcelLab. 🤯 With unified communications and an embedded tracking page, this partnership drove 8 million clicks back to their website. Dive into the full story here - https://lnkd.in/gveeKfQE
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👀 Did you listen to the latest episode of The CX Mixer podcast? Nichelle Mesa & Katy Eriks discuss their perspectives on how their brands are reimagining customer experience. From dealing with return fraud to leveraging AI and going above and beyond when a customer finds out their suit doesn't fit a day before a wedding, they discuss it all in the podcast. You can find our key takeaways below, or you can give the full episode a listen here - https://lnkd.in/gnYjVbRD
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We're so excited about the AI CX Summit on December 10th! This event features CX leaders who actually use AI to improve their customers' experience, and they'll talk about what's working, what's hype, and how to avoid common pitfalls. 🎤 We're quite impressed with the lineup, if we do say so ourselves. Don't miss the chance to hear from parcelLab experts Julian Krenge and Larry T. and our customers Jordan Gesky, Nancy Gurd, Logan Dunn, Flora Nishihara, Katie Mitchell, and more! 👋 We'll (virtually) see you there.
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We’re thrilled to be nominated for two Vendors in Partnership (VIP) Awards! 🏆 Best Unified Customer Experience 💛 Retailer’s Favorite Now we just need you! Your vote helps us continue to champion better post-purchase experiences for brands and their customers. 👉 Cast your vote for parcelLab with the link in the comments. Thank you for your support!
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Leading brands aren’t leaving post-purchase to chance. Caraway Home chose parcelLab to take control of delivery communications and the numbers prove it was worth it: 📦 Reduced package theft to 1% 📞 17% fewer WISMO calls ✅ Seamless, on-brand experiences from cart to kitchen Because successful retailers know that the customer experience doesn’t end at checkout. See how Caraway set a new standard in post-purchase excellence. Link to the full success story in the comments.
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parcelLab reposted this
Everyone’s talking about AI right now… but let’s not forget the power of a really good human on the front lines. In this clip from the latest CX Mixer episode, Nichelle Mesa from Taylor Stitch tells a story about one of their agents who literally gets requested by name because of the care, effort, and follow-through she puts into every interaction. AI can help you scale. But reps like that? They’re the ones who create the stories customers actually remember. Shoutout to all the CX agents quietly building loyalty one conversation at a time. 🙌 🎧 Have you listened to the newest episode? Search "The CX Mixer" on your favorite platform. Tag your favorite agent in the comments below and lets shoutout the real humans making CX magic! 👇