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Unit 4 org conflict
Organizational conflicts arise when the goals, interests, or values of individuals or groups are incompatible and they thwart each other's efforts to achieve objectives. Sources of conflict include different goals and time horizons between groups, overlapping authority between managers, task interdependencies where one group relies on another, different reward systems, scarce resources, and status inconsistencies. There are four main types of conflicts: interpersonal, intragroup, intergroup, and inter-organizational. Conflicts can be managed through functional resolution methods like compromise, collaboration, accommodation, avoidance, or competition.
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Defines organisational conflicts as discord from incompatible goals, interests, or values among groups.
Identifies sources of conflict: differing goals, overlapping authority, task dependencies, reward systems, resource scarcity, and status inconsistencies.
Discusses types of conflicts: interpersonal, intragroup, intergroup, and inter-organizational conflicts.
Explains conflict management techniques: functional resolution, compromise, collaboration, accommodation, avoidance, and competition.
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Unit 4 org conflict
- 1. Unit – 4ORGANISATIONAL CONFLICTS
- 2. Definition The discord thatarises when goals, interests or values of different individuals or groups are incompatible and those people block or thwart each other’s efforts to achieve their objectives.
- 3.
- 4. contd.. • Different Goalsand Time Horizons Different groups have differing goals and focus. • Overlapping Authority Two or more managers claim authority for the same activities which leads to conflict between the managers and workers • Task Interdependencies One member of a group or a group fails to finish a task that another member or group depends on, causing the waiting worker or group to fall behind.
- 5. contd.. • Different Evaluationor Reward Systems A group is rewarded for achieving a goal, but another interdependent group is rewarded for achieving a goal that conflicts with the first group. • Scarce Resources Managers can come into conflict over the allocation of scare resources. • Status Inconsistencies Some individuals and groups have a higher organizational status than others, leading to conflict with lower status groups
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- 7. contd.. • Interpersonal Conflict –Conflict between individuals due to differences in their goals or values. • Intragroup Conflict – Conflict within a group or team. • Intergroup Conflict – Conflict between two or more teams, groups or departments. – Managers play a key role in resolution of this conflict • Inter-organizational Conflict – Conflict that arises across organizations.
- 8. CONFLICT MANAGEMENT • FunctionalConflict Resolution Handling conflict by compromise or collaboration between parties. • Compromise each party is concerned about their goal accomplishment and is willing to engage in give-and-take exchange to reach a reasonable solution. • Collaboration parties try to handle the conflict without making concessions by coming up with a new way to resolve their differences that leaves them both better off.
- 9. contd.. • Accommodation one partysimply gives in to the other party • Avoidance two parties try to ignore the problem and do nothing to resolve the disagreement • Competition each party tries to maximize its own gain and has little interest in understanding the other’s position