Infographic - Turning AI into Concrete Value: The Successful Implementers' Toolkit

Infographic - Turning AI into Concrete Value: The Successful Implementers' Toolkit

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  A roadmap formaking systematic progress on AI implementation in large organizations Discover Devise Deploy Sustain Craft a vision for what the organization wants to achieve with AI Explore AI’s initial, high value use cases and technologies needed to implement them Start building capabilities to develop AI use cases Launch proofs of concept and pilot implementations on selected use cases Scale the pilots to business-wide scope Establish governance to prioritize AI projects Continuous transformation Nurture an AI/insight-driven culture 1 2 3 4 Turning AI into concrete value: the successful implementers’ toolkit Influencing sales Boosting operations Engaging the customer Cosabella, a luxury lingerie-retailer’s AI-managed marketing platform produced a 155% increase in revenue in a three month pilot Harley-Davidson used AI in targeted marketing and increased sales leads by 2,930% within 3 months Siemens’ neural network based AI is able to improve the emission performance of a gas turbine 20% better than a human expert KLM, the Dutch airline’s AI-assisted human agents have been able to improve customer service efficiency by 35% Generating insights Average % share of organizations implementing any use case in the quadrant AI use case Need to Do Can Do Must Do Complexity BenefitsLow High LowHigh Do Case-by-Case 34% 58% 46%27% 8% 26% 25% 24% 23% 22% 11% 10% 10% 10% Reduced churn Reduced customer complaints Reduced false-positives Greater legal/regulatory compliance at lower cost Increase in inbound customer leads Low implementers of "must do" use cases High implementers of "must do" use cases Complexity Benefits Chat bot/virtual assistant Facial recognition and consumer identification Contextual/predictive customer care Analyze consumer behavior Reduce revenue churn Automated trading and stock investment Regulatory compliance Forecasting Risk management Build more profitable business models Model financial transaction and consumer history Must Do Use Cases Product or services recommendations Trading strategies Network security Fault detection and performance measurement AI is already transforming how organizations do business, manage customer relationships and stimulate groundbreaking innovation However, organizations are missing a bigger opportunity by ignoring the low-hanging fruit Over half of organizations (58%) are tackling “need to do” use cases instead of “must do” (46%), which are of high benefit but low complexity Our research shows that organizations implementing a large number of “must do” use cases drive significantly higher benefits than those implementing a smaller share Average gain of implementers of “must do” use cases over low-implementers (percentage points) How to get started with an AI strategy and roadmap? Interested in reading the full report? Head to: www.capgemini.com/resources/turning-ai-into-concrete-value-the-successful-implementers-toolkit Low High LowHigh So, where should organizations invest in AI? A number of “must do” use cases present lucrative opportunities for all sectors AI is driving significant benefits across the organization