How-How Diagram: A Practical Approach to Problem Resolution

How-How Diagram: A Practical Approach to Problem Resolution

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  CITOOLKIT How-How Diagram A PracticalApproach to Problem Resolution HOW? HOW?
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  citoolkit.com Introduction Once you haveidentified a problem, you need to find a solution that will permanently solve the problem. Oftentimes, you should get to the root cause of the problem to understand why it’s happening. And this is where tools like the 5 whys can help. How-How Diagram 2
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  citoolkit.com Introduction Other times, youdon’t even need to dig into the problem, you just need to solve the it right away. How-How Diagram 3 This is what is called low hanging fruits. These low hanging fruits may be quick wins or larger projects that may involve capital expenditure
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  citoolkit.com Introduction For example, afterreviewing a process, you may have identified non-value- added activities that need to be eliminated. How-How Diagram 4 NVA
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  citoolkit.com Introduction Other examples include. . . How-How Diagram 5 Change workplace layout Modify a procedure Mistake proof a process Improve management reports Improve existing infrastructure Train employees
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  citoolkit.com Introduction In both cases,you need to come up with actionable items in order to solve the problem permanently. How-How Diagram 6 This can be easily done by performing the How-How Analysis.
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  citoolkit.com Definition The How-How Diagramis a simple method that is used to generate multiple ideas to solve a specific problem. How-How Diagram 7 It is a tree diagram used when seeking a practical solution to a problem
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  citoolkit.com Definition Provides an effectivestructure for organizing possible ideas and solution options all in one place. How-How Diagram 8 It works by repeatedly asking: ‘How can this be solved?‘ Until you can no longer break the answers any further.
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  citoolkit.com Definition Multiple answers canbe given for a single how question. How-How Diagram 9 The result can be represented in a hierarchical tree format
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  citoolkit.com Benefits How-How Diagram 10 Providesa list of possible solution items all in one place. Promotes collaboration and strengthens the levels of responsibility. Helps breaking down the solution into smaller components. Supports the non-linear way in which we tend to think.
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  citoolkit.com Steps for Creatingthe How-How Diagram How-How Diagram 11 With your team, clearly state the problem then write it on a post-it card • Place the problem card on the left side of a whiteboard or wall. //
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  citoolkit.com Steps for Creatingthe How-How Diagram How-How Diagram 12 Ask ‘how can this problem be solved?’ • Let the team write as many answers as possible on postcards. • Stick the postcards to the right of the problem. // // // // //
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  citoolkit.com Steps for Creatingthe How-How Diagram How-How Diagram 13 Repeat this sequence of breaking down the problem by keep asking ‘How’ • Repeat until the ideas are specific enough or until you have no more answers, and you are satisfied with the improvement ideas. // // // // // // // // // // // //
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  citoolkit.com Steps for Creatingthe How-How Diagram How-How Diagram 14 Once you are finished, prioritize and identify the key ideas for implementation // // // // // // // // // // // // // // // //
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  citoolkit.com Two Formats How-How Diagram15 From center to the outside /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// /// From left to right
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  citoolkit.com Tips Note that youmight use the ‘OR’ symbol to indicate alternative ideas. How-How Diagram 16 You can also add thick borders around the ideas that has been chosen to be part of the final /// /// /// /// /// /// /// /// /// /// /// /// /// /// OR Both ideas are alternative to each other Indicates successive actions An idea that has been chosen An idea that has not been chosen
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  citoolkit.com Example – EnergyReduction Let’s consider the goal of reducing energy consumption in a production plant. The following how-how diagram illustrates the ideas generated by a team for achieving this goal. How-How Diagram 17 High energy consumption Improve energy monitoring Change oven burner type Draw energy consumption map Daily monitoring and reporting Weekly energy meeting Purchase best quote HOW? HOW?
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  citoolkit.com Example – ReducingSpoilage in a Production Line The following is another example which involves a team seeking ways to minimize spoilage in a manufacturing business. How-How Diagram 18 HOW? High Spoilage Reduce changeover time Review current responsibilities Train operators Monitor and report Train operators Clarify and allocate responsibilities Reduce breakdowns Analyze breakdowns Provide internal training Hire an external training provider Implement a SMED workshop Implement a breakdown system OR
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  citoolkit.com Further Information Very similarto the whys-why technique which focuses on finding the root causes of the problem. How-How Diagram 19 There may be multiple answers at each stage, and each of these answers need to go through a separate process of the why-whys analysis. // // // // // // // // // // // //
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  citoolkit.com Further Information The Powerof Asking ‘How’ Instead of ‘Why’ in Coaching. How-How Diagram 20 Asking ‘why’ will get you nowhere Asking 'how’ will get straight to the point Instead of asking ‘Why is your performance so poor?’ ask 'How can you improve your performance and keep it up?'
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