Guide for Dev Support

Guide for Dev Support

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  Field Guide for DeveloperSupport Signet Science: Connecting to Developers
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  Who are thenew class of customers? T H E N E W C L A S S The target audience are individuals or entities who are highly trained, technically fluent, and who have an appreciation for the technical details. 010111 100110 011001 </> { }
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  T Y PI C A L D E V E L O P E R ‣ Fluent in techno-speak, special vernacular ‣ Showcase your technical proficiency and utility ‣ Using the right symbols for instant connection ‣ Receptive to data and evidence Build Rapport 04
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  E N RO L L M E N T Permission to Engage Servicing developers and demonstrating that effort is worth their time and attention and this will increase their permission to engage with you.
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  Expertise, Authority &Trust E A T M O D E L Treat your authority and subject matter expertise as a competitive advantage. Pedagogy, coaching and training lifts your standing and fortifies trust. 05
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  T H OU G H T F U L Clear and comprehensive documentation is the operating guide and educational tool for developers, and it facilitates consideration and is springboard of adoption. Strong Docs 04
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  ‣ Developer References ‣Quick Start Guides ‣ API Documentation ‣ Glossary ‣ User Manuals Read the Frickn’ Manual D O C U M E N T A T I O N
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  Tooling Developer tools canenhance enrollment into your platform
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  ‣ Allow devsto develop apps for a specific platform ‣ Enhance apps with more functionality ‣ Make the process easier because its pre-built. SDK Software development kit (SDK) is a set of tools that provides a developer with the ability to build a custom app which can be added on, or connected to, another program. SDKs SDKs,
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  ‣ Quickly generatecode snippets ‣ Search the framework codebase ‣ Formatting capabilities ‣ Provides programmatic shortcuts and auto-suggestions IDE Plugins Plugins provide productivity-boosting capabilities for a developer’s programming environment. It serves as their primary workstation. 27
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  ‣ Cost savingsin initial investment of base code, faster time to market ‣ New features are added by authors and community. ‣ Authors are usually experts in the domain covered by the library. ‣ Learn from others’ code and design with examples of coding practices and design. Libraries A library provides a set of support functions/objects/modules which your application code calls for specific functionality without writing the code from scratch.
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  ‣ Access appcomponents, flexible delivery of services ‣ Content generated can be published automatically ‣ Fluid information delivery and integrated with the user experience. APIs Application Programming interfaces (API) is a set of definitions and protocols for building and integrating application software.
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  ‣ Fast accessand convenience from browser to perform actions ‣ Cross-platform and adaptation for any browse ‣ Secure - Integration of its functionality into those products with no access to the kernel Web Extensions A browser extension is a small software module for extending or enhancing the default capabilities or look of the web browser.
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  ‣ Terminal istypically devs UI choice – “keyboard cowboy” ‣ Can be integrated into scripts or a programmatic workflow ‣ Rich set of commands, flags and arguments ‣ Keyboard shortcuts without use of mouse or web browser CLI The command-line interface (CLI) is a command line program is a terminal-based program accepts text input to execute functions.
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  Material Support for Devs
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  L E VE R A G I N G V I D E O ‣ Explainers ‣ Tutorials ‣ Webinars ‣ White boarding Sessions ‣ Fireside Chats & AMAs Fortify your assets with media-based content 14
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  R E SO U R C E S Assets that are relevant to developers ‣ Case Studies ‣ Data Sheets ‣ Success Cases ‣ One Pagers ‣ Features Matrices ‣ Product Specifications 13 Used for handouts, downloads and/or information should be accessible on your website as well. 04
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  C A PT I V A T E W I T H V I S U A L S Visualization and infographics ‣ Flowcharts ‣ Diagrams ‣ Maps or Taxonomies ‣ Infographics ‣ Data Visualizations Bake-in utility with interactions, periodic or near real time updates or making it information rich for future reference. 04 15
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  Nuanced and Relevant Content CO N T E N T M A R K E T I N G Messaging and tone is critical to build rapport and trust. Content and messaging speaks to them as developer-to-developer versus company-to-developer. 01011110011001 1001 </> { }
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  Questions this Guide? 40 Visitus at signetscience.com and we also help you design a truly dev-centric experience.