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Enhancing the User Experience with Smart Technologies
The document discusses the implementation of smart home technologies in libraries to enhance patron experiences and engagement. Key benefits include improved operations, security monitoring, and personalized interactions through automation and connected devices. It also addresses user concerns regarding data privacy and offers strategies for leveraging smart technologies to drive increased library visits and utilization.
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Enhancing the User Experience with Smart Technologies
- 1. Enhancing the UserExperience with Smart Technologies
- 2. Justin Denton I’m aTechnology Innovator who spent time developing new technologies at IBM some of which were deployed to millions of new IBM machines between 2002 to 2011. I also was the Faculty Lead and acting Dean for the School of Technology at Rasmussen College. I’ve always focused on the implementation of technology into my day to day work/life to drive continued efficiencies. Currently I am the Director of the Support Services division at Collegis Education which is focused on supporting over 40 College’s and Universities’ online classroom environments. The Support Services division consists of 40+ staff which includes developers, helpdesk techs & deskside support technicians. I’m currently focused on providing industry leading levels of support to the Higher Education Industry as well as grooming team members of the support center into high performing technology professionals. My passions are new technologies, education, business process development, and accelerating the growth of individuals through custom tailored learning technologies. • Masters: Keller Graduate – Communications & Network Management • Bachelors: Devry – Network & Telecommunications Management • Certifications: ITIL Foundations, MCDST, MCP, & Crystal Reports https://www.linkedin.com/in/justindenton1/
- 3. Today’s Topic Everyone istalking about Smart Home this and Smart Home that, but how and why would I want to put something like this in my home? And how can I take advantage of this technology in the library? Through this webinar we will explore how to implement Smart Home technologies in the library to drive increased patron experience, drive return visits, and continue to increase overall engagement of the visitors.
- 4. What are wetrying to solve? • Better and more meaningful Customer Interaction • Education of our Patrons • Evangelizing Smart Technologies • Driving a better ”Constant Contact” through automation
- 5. What is SmartHome Tech? Internet of Things
- 6. Is anyone using SmartTechnologies in there home right now? What are you using it for?
- 7. Where did SmartTech come from? • The origins of the smart home: • 1975 – It all started w/ the X10 Communication Protocol • The Jetsons became “REAL” • X10 ran over electrical wiring and wasn’t that reliable. • 2005 – Insteon came out with a Wired/Wireless communication • Zigbee & Z-Wave Protocols emerged • 2010 – It all started moving FAST & going Mainstream • NEST
- 8. Where did SmartTech come from? • What does this all mean? • Its been around a “LONG” time. • Its evolved quickly in recent years. • The time is perfect for implementation.
- 9. Why have thisin my Home? • Peace of Mind • Monitor Security of Home • Turn off devices you let on. • Lock your Doors when you forgot to lock them. • Beneficial for elderly • Monitoring allows seniors to remain at home. • Alternative to 24/7 Home Care or Nursing home • General Long-Term Financial Benefit • Set schedules to save on energy usage • Automate lights turning on when you arrive at home
- 10. Is anyone leveraging SmartTech in your Library? What are you doing with it?
- 11. Why put thisin my Library? • There will be a Learning Curve • Streamlines day to day operations • Connected devices (Printers) can detect low supplies and automatically order them. (Brother Refresh Program) • Assists patrons with learning curve and fear of technology changes • Tag books with RFID • Trackable books & automate check out and returns • Touchscreen Kiosks/tablets • On-Demand Training & Readings • Voice Assistant enabled rooms We’re not talking Book Delivery Drones – But that is a cool idea!
- 12. Why put thisin my Library? • Leverage Beacon Technology for: • Targeted Messaging • Navigation • Self-Guided Tour • Contactless Fine Payment • Resource Availability • Push Marketing • Cloud Hosted Digital Signage
- 13. Although… • Fire Departmentsare using Drones for Rescue missions now. • Dropping life preservers during water rescues, etc.
- 14. Smart Tech Security? Hasanyone ever not considered using Smart Tech due to privacy or security concerns?
- 15. Concerns? • 2016 NTTData Corp. report found that 80% of U.S. consumers are concerned about the security of their smart home data. • Many users of Smart Technology are worried about Data Privacy. • The NTT Data report found 73% of consumers are concerned about the privacy of the data shared by their smart devices • Many smart device companies are already collecting data about there users right now. • Smart tech based automation systems have struggled to become mainstream, in part due to their technical nature. • A drawback is their perceived complexity • People have difficulty with technology and/or will give up on it with the first annoyance.
- 16. Has anyone’s SmartTech been hacked? Or have you heard of anyones?
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- 19. Ideas? Given our knowledgeof Smart Tech any ideas on how you could leverage this technology in your Library?
- 20. Drive increased patron experience •How do we do this? • Leverage digital assistants when you normally have a staff member. • Need to turn the lights on to a room, etc. Then use an Amazon Echo. • Shut Blinds • Give Wifi Access Code • Minimize the need to hunt down an available staff member • Beacon technology • User accessible barcode scanners for returns & checkouts • Host labs and trainings on how to use smart technology • Talk to the Library’s smart tech initiative
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- 22. Increase overall engagement • TargetedPatron Messaging using NFC & Beacon Technology to display messages on nearby displays to the patron • Focused attention on consumer trends • Increasing the speed of service • Leveraging in-house smart tech to integrate with patron profile via social media • Say thanks for your return of a book
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- 24. Drive return visits •Better Consumer Attention • Ability to have macro-level conversations via Social Media • Think artificial intelligence • Promotion frequency via tracking methods • More visits • More rentals • More interactions • Drive promotions and track which ones are more popular • Through Beacon Technology track popular areas in the library.
- 25. How to Implement? •Libraries can assist in driving user adoption to further adoption outside of the library. • Start with Smart Technologies Testing Centers • Build excitement around your new initiatives by allowing your patrons to Play • Things to take into account • There are a lot of vendors and they may not all be around 10yrs from now. • Stick with a company that has been around for a while. • Larger companies like Google may not always stay with the technology. (Think Google Glass)
- 26. How to Implement?Cont’d… • Build library profile for user w/ Social connections • Leveraging RFID, Beacon Technology or NFC technology for patron detection • Engage with user via video screens, tablets, etc. (Think personalize connection.) • Engage via Social Media after visits. • Thank you for dropping off your books. • Saw you were in today did you check out this promotion going on?
- 27. Premium Library • Focusattention • Premium Interactions • Custom Tailored Experiences • Ease of Use • Identify Trends and usage
- 28. The Future • Leveragingsmart glasses to integrate finding books on the shelf. Intel is partnering with Amazon to have Alexa powered glasses to display info directly to your retina. • Partner up with Uber or ride share and do comp rides when someone users a Google Assistant at the Library to order a ride? • Leverage augmented reality to drive further mobile to text integration. • Further combining digital & print materials where print materials can interact with the digital world.
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