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Conversational ai, conversational ui
The document discusses the rise of conversational interfaces using bots and virtual assistants. It notes that 45% of end users prefer chatbots for customer service and the voice recognition market will be $601 million by 2019. The interface of the future will involve applications that can talk, converse in human terms, understand context and get smarter over time. Both voice-based and text-based conversational interfaces will be used. Voice is a natural interface but challenges remain around whether these systems solve real problems and whether the natural language processing is advanced enough. Microsoft tools like LUIS and Bot Framework are demonstrated as ways to build conversational interfaces.
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Conversational ai, conversational ui
- 1. Conversational UI? ConversationalAI? What’s all the fuss about?
- 2. • @Rabeb_Othmani • Developeradvocate • Favourite teammate of everyone on the @NexmoDev team • Women Who Code • Not famous yet
- 3. The Rise ofBots
- 4. • ~45% ofend users prefer chatbots as the primary mode of communication for customer service inquires. source: Grand View Research report • by 2019, the voice recognition market will be a $601 million industry. source: Technavio • Consumer Intelligence Research Partners (CIRP) estimates that 8.2 million people own an Amazon Echo device.
- 5. How did she survivebefore ??!!
- 6. The Interface ofThe Future • Applications that talk. • Applications that converse with the user on human terms. • Applications that understand context. • Applications that get smarter over time.
- 7. A mix ofboth Voice based conversational interfaces Text based conversational interfaces
- 8. Voice as aPrimary Conversational Interface A natural mean of interactionFrictionless experience Fast, simple & everywhere
- 9. • More thanrecognising voice or text • Intelligent interfaces • A natural-language understanding of intentions behind those words. • artificial intelligence reasoning • contextual awareness.
- 10. Challenges & Considerations •Does it solve a real problem? • Is it smart enough? • Does it meet the needs of the user? • Is the natural language processing advanced enough?
- 11. Microsoft Conversational AI Slidecourtesy of Microsoft
- 12. LUIS: Language Understanding IntelligentService Machine Learning-based service Natural language addition to your apps Integrates with apps, bots & IoT devices
- 13. New in LUIS Patterns Multi-Lingual SentimentAnalysis Speech Regex Entity
- 14.
- 16. Bot Framework • BotBuilder SDK • Azure Bot Service • Channels
- 17.
- 19. 🙏 Thank youfor attending my talk 🙏 🌟 You’ve been an awesome audience 🌟 👍 don’t forget to evaluate this session in the DevSum app please👍 😛 If you think I’m amazing & want to tweet about it, please tag my employer @NexmoDev…Kidding😛 🤓 For further questions or feedback, contact me : @Rabeb_Othmani or rabeb.othmani@vonage.com 🤓