In an industry where trust is everything, North One faced low answer rates and limited visibility into why calls weren’t connecting. With Hiya Caller Reputation and Branded Call, Connor Mank and his team gained the insights and recognition they needed to turn things around: 📈 Answer rates nearly doubled — from 15% to 30% 🎯 Call branding supported a 50% lift in conversions 🔍 Spam status visibility helps the team make trusted, effective calls Read the full story 👉 https://lnkd.in/gBVpN66N #Hiya #CallerReputation #BrandedCall #VoiceTrust #CustomerExperience #FinancialServices
Hiya Inc.
Software Development
Seattle, Washington 12,981 followers
Hiya stops spammers, blocks fraudsters, and enables businesses to connect with their customers again.
About us
At Hiya, we are revolutionizing the voice communication experience, making it more productive and secure. Our Voice Intelligence Platform connects and protects over 500 million users worldwide, leveraging AI to deliver smarter, safer, and more productive voice interactions. Hiya supports enterprises, carriers, and OEMs in enhancing the voice experience. For enterprises, Hiya’s Branded Call helps businesses connect with their customers, placing trust back into the phone call. By displaying your company name, logo, and call reason you are improving the customer experience, providing trustworthy calls, and protecting from costly phone scam and spam calls. For carriers and OEMs, Hiya provides a secure enhanced calling experience that builds customer trust and loyalty by protecting users against spam and fraud. Enabling carriers to secure their network and grow their business through a differentiated voice proposition that improves ARPU and NPS, while reducing churn. Want to build the future of voice communications? Join our dynamic, collaborative team where you’ll be empowered to create, innovate and disrupt the voice experience. If you’re ready to make an impact and revolutionize the voice calling experience, explore our opportunities.
- Website
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https://www.hiya.com
External link for Hiya Inc.
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Seattle, Washington
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Caller ID, Scam Protection, Mobile, Internet, Big Data, Machine Learning, AI, Mobile Apps, Scala, Kotlin, iOS, Java, Elastic Search, Swift, Android, Security, Privacy, Cloud, Telecommunications, and Contact Center
Products
![Click here to view Branded Call]()
Branded Call
Call Center Software
Display your company’s name, logo, and call reason on outbound calls to build trust and connect with your customers, faster. Today, 80% of unidentified calls go unanswered. The negative business impacts of unanswered calls are: missed revenue goals, reduced lead volume, and lowered team productivity. 71% of consumers answer calls from known callers. So, start standing out today by displaying your business name to engage with more customers. Hiya's Branded Call allows you to brand numbers across your business for different needs: - Corporate numbers: enhance your outbound calls on your corporate number with your business name. - Individual numbers: to empower employees to represent your company professionally. - Business units: Ensure consistent impressions for customer service engagements. - Department names: Apply distinct names for your departments so it reflects the correct identity. - Regional offices: Brand your company calls evern for external service providers, like BPOs.
Locations
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Primary
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701 5th Ave
1200
Seattle, Washington 98104, US
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92 Albert Embankment
9th Floor FORA, Tintagel House
London, England SE1 7JT, GB
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Mozsár u. 16. V. em.
Budapest, Pest megye 1066, HU
Employees at Hiya Inc.
Updates
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Today MasOrange launched Llamada Visible, powered by Hiya, to help protect Spaniards from spam and fraud calls. Did you know: 📱 Spaniards receive 15 unwanted calls per month 🚨 22% of unknown calls in Spain are fraud MasOrange consumers will be automatically protected, and can answer calls with clarity and confidence. Learn more: https://lnkd.in/dMN3pBC5 #MasOrange #HiyaProtect #LlamadaVisible #SpamCalls #FraudCalls
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Launching a new business means every call matters. At School of Rock’s new Winter Park location, spam labeling made it difficult to reach prospective students at a critical growth stage. With Hiya Caller Reputation and Branded Call, the Winter Park team led by Adam Lecky gained proactive visibility and strengthened brand credibility: 📊 Answer rates & new customer conversions nearly doubled 💡 Proactive insights gave the team confidence 🎸 Calls reflect the brand’s professionalism and energy Read the full story 👉 https://lnkd.in/guH3YeJm #Hiya #CallerReputation #BrandedCall #VoiceTrust #CustomerExperience #Education
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👋 Come meet Hiya at the Call & Contact Centre Expo 2025. Learn how Hiya is putting trust back into the voice call. 📍ExCel London 📆 November 19-20, 2025 🙋 Booth # CC-M44 Check out the agenda: https://lnkd.in/duEnaCi
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When spam labeling and spoofing disrupted operations, Zoom Drain of Washington took action to protect its reputation and restore customer trust. With Hiya Caller Reputation and Branded Call, owner Gordon Bock and his team gained visibility, control, and measurable results: 📞 +30% answer rates 🧰 Customer complaints virtually stopped ⚙️ Improved operational efficiency with fewer disruptions and smoother workflows Read the full story 👉 https://lnkd.in/gjdipDgZ #Hiya #CallerReputation #BrandedCall #VoiceTrust #CustomerExperience #HomeServices
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We are proud to partner with UK service providers, like Virgin Media O2, BT Group, EE in the efforts to help stop 🛑 scammers. Thanks to City AM for shedding light on this growing threat. In the past year Hiya's data shows: 👉 1 in 4 UK consumers received a deepfake voice call 👉 Victims, on average, were scammed out of £13,000 Read to see how service providers and government are cooperating to help solve this problem: https://lnkd.in/gZAq7643
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Hiya Inc. reposted this
📞 Curious about your business's calling reputation? Wondering why your calls are being ignored? Register for the CMSWire webinar featuring Jonathan Nelson & Michelle Wallace discussing Hiya's newly launched Caller Reputation tool. Learn 1) if your numbers are labeled as spam, and 2) what to do about it. Register here: https://lnkd.in/gbjWrun2
📞 Your brand is calling... but nobody's answering? That “Scam Likely” label might not be a fluke — and it’s killing your connect rates. We’re teaming up with Hiya Inc. to break down how Caller Reputation works (think: a credit score for your phone number) and what it takes to get your calls actually answered. 🔍 Live demo included. Real brand results shared. Zero fluff, all fix. 📅 Nov. 13, 9 AM PT | 12 PM ET 🎤 Jonathan Nelson, Director of Product Management, Spam & Fraud Call Prevention, Hiya 🎤 Michelle Wallace, Senior Product Marketing Manager, Caller Reputation & Trust, Hiya 👀 Space is limited. Register now and reclaim your reputation: https://lnkd.in/eb2aqNZF #CX #ContactCenter #CallReputation #CustomerExperience #CMSWire #Hiya
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📞 Curious about your business's calling reputation? Wondering why your calls are being ignored? Register for the CMSWire webinar featuring Jonathan Nelson & Michelle Wallace discussing Hiya's newly launched Caller Reputation tool. Learn 1) if your numbers are labeled as spam, and 2) what to do about it. Register here: https://lnkd.in/gbjWrun2
📞 Your brand is calling... but nobody's answering? That “Scam Likely” label might not be a fluke — and it’s killing your connect rates. We’re teaming up with Hiya Inc. to break down how Caller Reputation works (think: a credit score for your phone number) and what it takes to get your calls actually answered. 🔍 Live demo included. Real brand results shared. Zero fluff, all fix. 📅 Nov. 13, 9 AM PT | 12 PM ET 🎤 Jonathan Nelson, Director of Product Management, Spam & Fraud Call Prevention, Hiya 🎤 Michelle Wallace, Senior Product Marketing Manager, Caller Reputation & Trust, Hiya 👀 Space is limited. Register now and reclaim your reputation: https://lnkd.in/eb2aqNZF #CX #ContactCenter #CallReputation #CustomerExperience #CMSWire #Hiya
This content isn’t available here
Access this content and more in the LinkedIn app
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Heading to SDRLeader.com Pipeline Conference next week? 👋 Meet up with the Hiya team on-site to learn how SDR teams are rebuilding trust in voice with📱 Hiya Branded Call.
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