NiCE Cognigy

''For the first time, we can truly listen to all our customers. With LLM technology, our Cognigy AI Agents can understand customer intent and route each request to the best self-service option or the right customer service representative.” At the Customer Service Summit in Hamburg, Sebastian Reichenbach from AOK PLUS shared practical insights into AOK PLUS’ journey toward secure, scalable, and empathetic AI Agents. He took a deep dive into both the opportunities and the regulatory requirements, demonstrating how one of Germany’s most renowned health insurers is leading the way, combining the power of NiCE and #NiCECognigy to transform customer service with responsible AI. And the cherry on top: for delivering real insights, tangible successes, and actionable learnings for all industries, the audience gave him the first place for the Mont Blanc Stage presentations. 👏 Congratulations on this well-deserved recognition, and thank you Sebastian Reichenbach for sharing your CX AI story!

⚡ #AI is moving beyond single-session interactions, and memory is becoming the next real breakthrough. In our latest AI in Action with Sascha Wolter, we break down why giving AI Agents the ability to remember is unlocking a new era of hyper-personalized assistance. You’ll see how modern models store structured memories, how Cognigy.AI combines long-term and short-term memory, and why this shift is reshaping what service and support can look like. 👉 If you want to understand how AI Agents get smarter, more intuitive, and more human over time, start here. Swipe through and imagine what you could build when your AI actually remembers.

💥 One of the most impressive moments at Unleash AI. Reimagine CX came from a live demo led by Thys Waanders, VP of AI Transformation at NiCE Cognigy. He showed what happens when AI goes far beyond chatbots, delivering a fully automated, multimodal, deeply personalized customer journey in real time. In just a few minutes, the AI agent analyzed usage, proposed a tailored plan, recommended the right device, compared models, completed a purchase, and finalized a contract. All in one fluid, humanlike interaction. This is the future of customer engagement: voice + visuals + context + automation + enterprise systems working together to create experiences that are proactive, connected, and effortless. If you missed the event you can see the full demo here 👉 https://lnkd.in/eQt-Qfft

💡 From proof of concepts to proven success. In our latest episode of our Partner Series, Julian Staub, Business Director for Intelligent Process Automation at Lufthansa Industry Solutions, shares how Lufthansa Industry Solutions and NiCE Cognigy are delivering enterprise-ready AI that drives real customer value. 🤝 Together, we’re redefining what exceptional customer service looks like in the age of Agentic AI. Find out more here 👉 https://utm.io/ujmtH

🧠 What if your contact center could predict customer needs, resolve issues proactively, and give human agents more time for what really matters? As Jarrod Davis, our Senior Product Marketing Manager, explains, an AI-First contact center isn’t just about automation, it’s about rethinking how work gets done, how agents collaborate with AI, and how customers get faster, more human service. The shift starts with three moves: 1️⃣ Unify and clean up your data 2️⃣ Redesign processes for AI-human collaboration 3️⃣ Measure success by speed and satisfaction — not just cost 👉 Dive into our blog to learn more https://utm.io/ujdFA

🧠 We’re in the middle of a transformation that’s reshaping how people and brands connect. Customers are experiencing natural, intelligent, frictionless interactions for the first time, and once they do, there’s no going back. #CX doesn’t just support the business anymore, it is the business. That’s the shift Philipp Heltewig explored in his keynote at today’s Unleash AI. Reimagine CX webinar with NiCE. If you missed the full event, you can watch the replay here 👉 https://lnkd.in/eQt-Qfft

🚀 Tomorrow, the next era of enterprise AI begins. Join us with NiCE for the Virtual Launch Event, happening November 13 (EMEA) / November 12 (US). In just one hour, you’ll see how AI Agents are transforming customer experience, turning innovation into measurable business impact. This isn’t another AI webinar. It’s where the future of enterprise CX takes shape. Save your spot 👉 https://lnkd.in/eQt-Qfft

💥 AI is no longer just enhancing CX, it’s redefining it. Across every industry, we’re seeing enterprises shift from automation to orchestration, where AI and humans work side by side to deliver faster, smarter, more personal experiences. On November 13 (EMEA) / November 12 (US), NiCE + NiCE Cognigy bring together global leaders and analysts to unpack what’s driving this transformation, and where to focus for the biggest business impact in 2026. 📅 Save your seat: https://utm.io/uiuaX

Turning AI vision into enterprise impact! We’re proud to be named a Leader in the 2025 IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms.   “Cognigy continues to impress customers and prospects with the strength of its AI research and development, including generative and agentic AI," said Hayley Sutherland, Research Manager, Conversational AI at IDC. "Customers praise its back-end integration capabilities, particularly its Extensions capability that allows nontechnical users to handle integrations.”   We believe this recognition underscores our commitment to delivering a flexible, enterprise-grade AI platform that empowers organizations to orchestrate their own LLMs, deploy agentic AI, and integrate seamlessly across the enterprise stack.   We’re honored to be recognized as we continue shaping the future of enterprise #AI.

In the latest episode of our Partner Series, Niklas Bläsing, Head of Data & AI at CGI Germany, shares what it takes to start an Agentic AI project the right way. 🧠 His advice: build on what you already have, set clear guardrails, and focus on real business value, not just proofs of concept. Partnerships like this turn innovation into impact! 👉 Find out more about our partners here https://utm.io/ujkcz