Together for Exceptional Customer Service
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Lufthansa: Strengthening Enterprise AI with Trust, Structure, & Impact
Join Julian Staub, Business Director for Intelligent Process Automation at Lufthansa Industry Solutions, as he shares how enterprise-ready AI from NiCE Cognigy is turning proof of concepts into proven success. For Lufthansa Industry Solutions and its customers, this means delivering AI with real impact, built on existing IT and governance frameworks, powered by responsible design, and focused on elevating customer service in the age of agentic AI.
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CGI: Scaling Agentic AI with Trust, Guardrails, & Real Impact
Join Niklas Bläsing, Head of Data & AI at CGI Germany, as he shares how agentic AI with Cognigy is driving real business transformation. For CGI and its global customers, this means turning AI innovation into measurable impact, with scalable infrastructure, clear guardrails, and a user-centric, data-driven approach to the next era of AI.
Foundever: Elevating CX Through True Partnership
Join Mariana Diniz, VP of Digital Services Enablement & Strategy at Foundever, as she shares how Cognigy has become a pivotal partner in transforming customer experience delivery. One of the key challenges Foundever faced was finding a way to consistently deliver exceptional client experiences, with reduced client effort. With Cognigy's advanced conversational AI platform, Foundever was able to elevate service excellence while simplifying customer interactions.
Telekom MMS: Transforming Contact Centers with Cognigy’s Conversational AI
Frank Steiger, Senior Director at Telekom MMS, explains why conversational AI with Cognigy is a real game changer in contact centers. For Deutsche Telekom's business customers, this means efficient processes, excellent customer service, and automation at the highest level, for example, in shipment tracking for DHL.
Infinit Group: Driving Enterprise AI Adoption with Cognigy
Join Stefan Grünzner, Managing Director of infinit.cx GmbH, as he speaks about the strategic partnership with Cognigy, one of the few providers in the German market that reliably meets complex regulatory requirements while delivering true enterprise-grade capabilities. Infinit.cx sees Cognigy as the ideal partner, tech-strong, future-ready, and built to scale Conversational and Agentic AI.
TP Infinity: Customer service as a competitive advantage
Matthias Riveiro, Managing Director of TP Infinity, describes the partnership with Cognigy as global in scale, built on trust, and defined by a strong mutual commitment. Through this collaboration, TP Infinity leverages Cognigy’s advanced AI capabilities to design and deliver unique customer experiences that stand out in both quality and impact. These experiences don't just delight end users, they drive measurable business value for clients.
About the Project
Together for Exceptional Service is a video series that highlights how Cognigy’s partners are transforming customer service through collaboration and AI. In each short interview, partners share how working with Cognigy has helped them innovate faster, scale operations, and deliver outstanding customer experiences.
These are real stories of challenges overcome, processes streamlined, and futures reimagined, with AI at the center. This series is more than just interviews, it’s a celebration of shared success and what’s possible when we work together. Watch the series and see how exceptional service is built together.
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