🧠 We’re in the middle of a transformation that’s reshaping how people and brands connect. Customers are experiencing natural, intelligent, frictionless interactions for the first time, and once they do, there’s no going back. #CX doesn’t just support the business anymore, it is the business. That’s the shift Philipp Heltewig explored in his keynote at today’s Unleash AI. Reimagine CX webinar with NiCE. If you missed the full event, you can watch the replay here 👉 https://lnkd.in/eQt-Qfft