Trends in Automation 2021

Trends in Automation 2021

• 1.
  Trends in Automation
• 2.
  Operational Approach toTechnology 20% 60% 20% Steady approach— focused on maintenance and incorporating proven technologies Aggressive approach— trying to stay on cutting edge Balanced approach— monitoring emerging trends while prioritizing current operations
• 3.
  Strategic Business Goals 24% 26% 27% 29% 31% 36% 41% 45% 46% 48% Expandinggeographically New branding/marketing Diversifying product portfolio Defending against competition Identifying new customers/markets Maintaining customer accounts Launching new products/services Implenting innovative ideas Hiring skilled workers Improving efficiency
• 4.
  Confidence in ApplyingTechnology to Goals 35% 43% 20% 3% Somewhat confident Extremely confident Highly confident Not very confident
• 5.
  Self-assessment of TechnologyCapabilities Very strong Above average Basic Low Not currently using On-prem infrastructure 29% 37% 25% 6% 3% Cloud infrastructure 29% 38% 22% 8% 3% Software development 30% 33% 23% 7% 7% Emerging technology 26% 37% 27% 6% 4% Technical support 29% 41% 24% 4% 3% Cybersecurity 30% 37% 24% 5% 4% Data 34% 38% 20% 6% 3%
• 6.
  Views on TechnologyBudget Extremely Insufficient Somewhat Insufficient Close to Right Amount Somewhat Excessive Extremely Excessive Cybersecurity 9% 22% 46% 16% 8% Regulatory compliance 5% 16% 51% 20% 8% Training for tech workers 9% 23% 43% 18% 7% Training for workforce 7% 23% 47% 16% 7% Upkeep/maintenance 5% 15% 51% 20% 8% New architecture 7% 24% 44% 17% 8% Consulting 6% 19% 49% 21% 7%
• 7.
  Concepts Associated withAutomation Productivity booster 46% Cloud computing 40% Artificial intelligence 55% Innovative 56% Cutting edge 46% Machine learning 43% Expensive 24% Displaced jobs 20% Threat 10% Complex 16% Robots 33% Common 16%
• 8.
  Recognition of AutomationExamples 38% 39% 43% 43% 45% 46% 46% 46% 52% 53% Spreadsheet macros Password managers Email filters Email marketing software Scheduling software Chatbots Server config files Smart building controls Network monitoring software Manufacaturing robots
• 9.
  Pursuit of AutomationInitiatives 25% 50% 20% 5% Not very aggressive Very aggressive Somewhat aggressive Not pursuing automation Common Barriers to Automation • Unsure of benefits • Lack of technical skill • Insufficient budget • Outdated technology • Selecting business process
• 10.
  Examples of AutomationInitiatives 31% 33% 36% 36% 36% 41% 42% 43% 53% Expense approvals Routing help desk tickets Configuring virtual machines on cloud servers Screening candidates for jobs Marketing campaigns Responding to cybersecurity incidents Configuring virtual machines on local servers Administrative tasks Detecting potential cybersecurity incidents
• 11.
  Typical Drivers forAutomation 28% 44% 53% 61% Pitched by outside firm Requested by business units Directive from upper management IT function improving efficiency
• 12.
  Automation Methods 41% 43% 44% 64% Outsourced tothird party Robotic Process Automation (RPA) software Scripting/coding by internal resources Built-in automation capabilities
• 13.
  Challenges in PursuingAutomation 40% 42% 43% 39% 47% 40% 44% 32% 41% 31% 46% 46% 38% 41% 42% 44% 47% 56% Business process knowledge Measuring effectiveness Budgetary hurdles Changing employee behavior Skill gaps Connecting IT systems Large Medium Small
• 14.
  Scale of SkillImprovement Needed 3% 13% 18% 31% 35% No improvement needed Highly dependent on situation Needed to hire specific expertise Small improvement within existing roles Significant improvement within existing roles