The Salesforce Einstein Product Team: Ask Us Anything!

The Salesforce Einstein Product Team: Ask Us Anything!

• 1.
  Einstein Platform Services Empoweringany developer to build AI-powered apps Einstein.ai Product Managers Michael Machado & Zineb Laraki
• 2.
  Forward-Looking Statement Statement underthe Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward- looking statements.
• 3.
  Go Social! Salesforce Developers SalesforceDevelopers Salesforce Developers The video will be posted to YouTube & the webinar recap page (same URL as registration).This webinar is being recorded! @salesforcedevs
• 4.
  Have Questions? Don’t waituntil the end to ask your question! • Technical support will answer questions starting now. Respect Q&A etiquette • Please don’t repeat questions. The support team is working their way down the queue. Head to Developer Forums • More questions? Visit developer.salesforce.com/forums
• 5.
  Customers are GeneratingNew Types of Data Text Images Voice
• 6.
  Deep Learning MakesSense of Unstructured Data Input Layer Hidden Layers (Deep Structure) Output Layer Input Data Image Recognition Natural Language Processing Input 1 Input 1 Input 1 Output 1 Output 2 Deep Learning Makes Sense of Unstructured Data
• 7.
  But Building Predictionsis Hard Team of experts Modeling & data science Infrastructure Business process Context Hidden complexity What businesses want Intelligence Hard Slow Siloed
• 8.
  Fully hosted Managed service Best-in-classtooling Salesforce Einstein is Democratizing Deep Learning Hosted Infrastructure Models trained on CRM data Embedded in Salesforce workflows Trusted platform Built For Salesforce Peer-reviewed research Integrated into products Continuous release cycle Salesforce Research
• 9.
  Introducing: Einstein PlatformServices Empowering any developer to build AI-powered apps Einstein Language Einstein Vision Einstein Object Detection Einstein Image ClassificationEinstein IntentEinstein Sentiment
• 10.
  Einstein Image Classification Buildsmarter apps with image recognition ​Embed image recognition into any app ​Visual search, brand detection, object identification Build custom models Train Einstein on your brands and products Integrate with Salesforce workflows Augment leads, marketing campaigns, service cases
• 11.
  Einstein Object Detection Buildsmarter apps with image recognition ​Extract & contextualize objects in images ​Identify, count, and determine size of object classes Build custom models Train Einstein on images relevant to your business Improve field sales, service & operations Retail execution, inventory management, service ops
• 12.
  Visual Search Embed ImageRecognition into Any App Visually identify your products to streamline sales and service processes Identify inventory, calculate % share of shelf, & audit displays to improve retail execution Product Identification Object Detection Expand the ways your customers can discover your products to increase sales
• 13.
  Einstein Sentiment Build smarterapps with natural language processing ​Leverage pre-trained sentiment models to classify text as positive, negative, or neutral Seamlessly integrate with your Salesforce workflows to better understand your customers
• 14.
  Einstein Intent Build smarterapps with natural language processing ​Classify the underlying intent in a body of text to understand incoming inquiries Customize models to identify the intent of inquiries specific to your business Embed into Salesforce workflows for smarter sales, service, and marketing
• 15.
  Intelligent Notes Embed NaturalLanguage Processing into Any App Auto assign cases to the most capable agents by analyzing case intent Scale your ability to address insights from customer feedback across various channels Case Routing Feedback Classification Automatically capture action items from meeting and calls to generate smart notes
• 16.
  Q&A
• 17.
  Free Signup: einstein.ai