The New Self-Service Analytics - Going Beyond the Tools

The New Self-Service Analytics - Going Beyond the Tools

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  June 18, 2020 TheNew Self-Service Analytics – Going Beyond the Tools
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  Your Data andAnalytics CoE Subhash Kari EVP Global Practices Praveen Jhamnani Head of Global Services Speakers www.infocepts.com 2
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  Your Data andAnalytics CoE Context What Why www.infocepts.com 3 Demystifying Self-Service Analytics  Make it easier to • Use tool • Consume insights • Add data • Explore • Build/deploy apps • Operate • Support  Co-opt users • Reduce time-to-decision • Transfer labor effort • Enable autonomy • Improve productivity • Enable business agility • User • Developer • Organization
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  Your Data andAnalytics CoE “New technologies and more data keeps coming at us. How can we deal with the pace of change while keeping the lights on?” “I am used to tool X, why can’t I use that tool to do what I need?” “You ask me what I want – my job and decisions are fluid. I make business decisions. I need you to understand what I’m doing.” “Our system may not have all the data. How can I find out what we have and what it means?” www.infocepts.com 4 Challenges – Business wants the ability to meet today’s needs
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  Your Data andAnalytics CoE “New technologies and more data keeps coming at us. We don’t have sufficient team members with necessary skills.” “We need more time from business to work out their needs to drive user adoption.” “Our legacy implementation is complex. Those capabilities were built for a reason.” www.infocepts.com 5 Challenges – IT needs to balance speed, safety, and sustainability
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  Your Data andAnalytics CoE Self-Service Evolution in Data & Analytics www.infocepts.com 6 2000 2020 & Beyond1.0 - Basic 4.0 - Augmented3.0 - Exploratory2.0 - Guided Sophistication Agility  Modify Navigate Modify Explore Create Enrich Assemble Navigate Discover Modify Explore Create Enrich Navigate Modify Explore Create Navigate TheSelf-Service Continuum • IT Led • Defined Reports, Views • Report Interactions • Deliver BI Efficiently • Extending Enterprise BI • Business Led, IT Supported • Defined Data Sets, Questions • Visualization and Storytelling • Democratize Insights • Bolting Self-Service Tool • Partnership, Machine Assisted • Schema Free, Open Questions • Cognitive Interactions • Innovate & Experiment • Full-Stack Ecosystem
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  Your Data andAnalytics CoE Where is your organization in the self-service journey? www.infocepts.com 7 A) 1.0 – Basic C) 3.0 – Exploratory B) 2.0 – Guided D) 4.0 – Augmented
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  Your Data andAnalytics CoE The New Paradigm www.infocepts.com 8 Purpose-built Solutions One-Size-Fits-All Solution1 Over Business Orientation Technology Orientation2 Over Collaborative Governance Fragmented Governance3 Over Sustainable Operations Unsustainable Operations4 Over
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  • Data-to-Decision JourneyMapping • User Segmentation • Self-Sourcing Test Purpose-Built Solution Understand key objectives
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  Your Data andAnalytics CoE Insights for Purpose-Built Solutions • Everyone wants self-service • Self-service BI Tool is all that is needed 1 Evaluate and Validate Trade-offs Articulate the trade-offs for self-service to stakeholders and compensate through governance 2 Don’t Make Decisions in Silos Be wary of designing solutions to circumvent organizational dynamics 3 Adopt a “Product Mindset” Define a “service” catalog and manage to the intended business outcomes www.infocepts.com 10
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  Your Data andAnalytics CoE Business Orientation • Alignment with Business Priorities • Data Literacy • Business-Friendly Data Model Educate and align with leaders and business users
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  Your Data andAnalytics CoE Insights for Business Orientation 1 Get Commitment from Leadership Get leadership buy-in at different levels by demonstrating evidence to make your case 2 Engage Users Early and Often Consider four stages: validate needs, design experience, improve usability, and develop support 3 Speak Business Language Separate the technical model with an enterprise model that support different business dialects • Self-service will reduce the need for business to collaborate with IT • Data lake is a silver bullet www.infocepts.com 12
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  Your Data andAnalytics CoE Collaborative Governance • Data Quality • Financial Viability • Design and Architecture Develop a shared responsibility model
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  Your Data andAnalytics CoE Insights for Collaborative Governance 1 Ensure Financial Accountability Establish mechanisms to augment capacity dynamically based on business sponsorship 2 Drive Shared Responsibility IT supports platform. Business supports self-service applications. Both collaborate closely. 3 Ensure Architecture Governance Support designs for different analytic intentions, necessary tools, and orchestration 4 Have Robust Data Quality Strategy Executive sponsorship & close involvement of power users as data stewards • Self-service means no governance, no standards • IT needs to ensure data quality and accuracy www.infocepts.com 14
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  Your Data andAnalytics CoE Sustainable Operations • Reconciliation With Enterprise Roadmap • Business Engagement • Technology Proliferation Keeping long-term vision at the core
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  Your Data andAnalytics CoE Insights for Sustainable Operations Self-service will reduce operational overheads 1 Rationalize Efforts & Investments Avoid enabling capabilities that are not required. Also, leverage self-service to proof test & fail fast. 2 Design Service For Business Support Support business users to improve data IQ. Embed functionally competent data technologists. 3 Control Technology Proliferation Ensure controlled expansion and onboarding of new tools and technologies. Avoid over engineering. 4 Integration Lifecycle Setup closed-loop process to move enduring self-service applications to enterprise landscape. www.infocepts.com 16
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  Your Data andAnalytics CoE A) Purpose-Built Solution over One-Size-Fits-All Solution C) Collaborative Governance over Fragmented Governance B) Business Orientation over Technology Orientation D) Sustainable Operations over Unsustainable Operations E) None of the Above  Which element of ‘The New Paradigm’ is the most relevant in your context? www.infocepts.com 17
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  Your Data andAnalytics CoE Takeaways for Your Journey Understand the why/who – begin with the end in mind1 2 Educate leadership and users – don’t lead with technology 3 Define your guiding principles – seek commitment from stakeholders 4 Make it sustainable – prepare for perpetual modernization
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  Your Data andAnalytics CoE hello@infocepts.com (703) 289-5117 Questions for Our Experts www.infocepts.com 19