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Opening Session Salesforce Basecamp Copenahgen
The document provides an overview of a Salesforce customer event in Copenhagen. It discusses Salesforce's growth over the past decade, reaching $13.3 billion in revenue for FY19. It highlights Salesforce's focus on its customers, communities, and the fourth industrial revolution. The document also briefly outlines new technologies like artificial intelligence and voice assistants that Salesforce is developing to enhance the customer experience.
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Opening Session Salesforce Basecamp Copenahgen
- 1. S A LE S F O R C E B A S E C A M P C O P E N H A G E N A Celebration of Trailblazers Daljit Bamford Chief Customer Officer
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- 3. Forward-Looking Statement This presentationmay contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. Statement under the Private Securities Litigation Reform Act of 1995
- 4. Ohana Culture: EngagingAll Stakeholders
- 5. Trailblazers Business Is theGreatest Platform for Change 1% Time 1% Product 1-1-1 Model 3.5M+ Volunteer hours $250M+ Grants 39K+ Nonprofits & Education 1% Equity
- 6. FY18 & FY17revenues as recasted under ASC 606. All prior fiscal years are under prior accounting accounting ASC 605. Doing Well and Doing Good $1.7B FY11 $2.3B FY12 $3.1B FY13 $4.1B FY14 $5.4B FY15 $6.7B FY16 $8.4B FY17 Doing Well and Doing Good Eleven Consecutive Years Fortune ‘100 Best Companies to work for®’ $10.5B FY18 $13.3BFY19 Celebrating Salesforce’s 20th Birthday!
- 7. Pretend You’ve NeverHeard of Salesforce as “CRM”
- 8. Customer Success Platform Integration Analytics Platform & Ecosystem EngagementIndustries Communities Marketing ServiceProductivity Commerce Sales Enablement TrailblazerCOMMUNITY Intelligent Customer 360 Get startedwithEssentials
- 9. Trailblazers NO QUEUE, NO CHECKOUT. (NO,SERIOUSLY.)
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- 11. 4th Industrial Revolution 3rdIndustrial Revolution2nd Industrial Revolution1st Industrial Revolution STEAM ELECTRICITY COMPUTING CONNECTIVITY 1700s 1800s 1900s Today We Are All Moving Forward
- 12. We Are AllConnected Welcome to the Fourth Industrial Revolution
- 13. Our Path Together IndustrialRevolutions are those rare moments when fundamental scientific advances enable whole new bodies of technology to emerge. This sets off waves of business innovation that creatively transform companies, industries, and ultimately the whole economy. Technology Applications Scientific Advances Business Innovations
- 14. SELF- ACTUALIZATION Pursue Inner Talent, Creativity, Fulfillment SELF-ESTEEM Achievement, Mastery, Recognition, Respect BELONGING – LOVE Friends, Family, Spouse, Lover SAFETY Security, Stability, Freedom from fear PHYSIOLOGICAL Food, Water, Shelter, Warmth Maslow’s Hierarchy of Needs The Theory of Human motivation
- 15. SELF- ACTUALIZATION Pursue Inner Talent, Creativity, Fulfillment SELF-ESTEEM Achievement, Mastery, Recognition, Respect BELONGING – LOVE Friends, Family, Spouse, Lover SAFETY Security, Stability, Freedom from fear PHYSIOLOGICAL Food, Water, Shelter, Warmth WIFI BATTERY Maslow’s Hierarchy of Needs….is evolving The Theory of Human motivation
- 16. *http://www.kurzweilai.net/the-law-of-accelerating-returns **https://techcrunch.com/2018/05/17/technology-innovation-on-the-second-half-of-the-chessboard/ We have reachedthe ‘Second half of the chessboard..’** “63 doublings ultimately totalled 18 million trillion grains of rice” – Ray Kurzweil*
- 17. Trailblazers The classrooms ofthe future?
- 18. Product & IndustryKeynotes “In many industries and countries, the most in-demand occupations or specialities did not exist 10 or even 5 years ago, and the pace of change is set to accelerate.” “By one popular estimate,65% of children entering primary school today will ultimately end up working in completely new job types that don’t yet exist.” - World Economic Forum The Future of Jobs Higher Education in a World Where Students Never Graduate
- 19. https://engineering.salesforce.com/salesforce-research- deep-learning-breakthroughs-d83c8b2ac4c3 AI = Intelligentinsights x Accessible use cases Redefining how we will all connect and engage with our customers ”Our mission is to bring the power of AI to CRM, and Salesforce Research is focussed on bringing cutting edge algorithms into the Salesforce CRM ecosystem, ensuring that our customers benefit from the latest breakthroughs in AI” - Richard Socher Chief Scientist (Founder of Metamind) November 2016
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- 22. Einstein Voice Assistant forSalesforce Users Einstein Voice Bots for your customer Updates | Briefing | Dashboards Introducing: Einstein Voice “Talk to Salesforce”
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- 24. “The Tech” is nolonger the hard part
- 25. Customer Success Platform Integration Analytics Platform & Ecosystem EngagementIndustries Communities Marketing ServiceProductivity Commerce Sales Enablement TrailblazerCOMMUNITY Intelligent Customer 360 Get startedwithEssentials
- 26. Collect …with permission …withHumility …with Consideration Evaluate Apply The Big Data Version of the Hippocratic Oath
- 27. Spotlight on ourTrailblazers Rebecca Wright Head of Marketing Innovation Camilla Ramby EVP & CMO Anne-Marie Blaire Chief Digital Officer
- 28. THANK YOU! Visit oursponsors in the Campground Area Platinum sponsors: anInfosyscompany Gold sponsors: