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![Global retailer empowers employees across entire
organization with Office 365 store portal
Objective
Empower employees across this
multinational organization—from head
office to stores—to connect and work
together.
Tactics
Deploy Office 365 as a
portal for collaboration
and social
engagement.
Results
• Improved information flow to
support decision-making.
• Increased employee
engagement.
• Improved working practices to
create value for shoppers.
“[Office 365] will allow our colleagues to engage with each other and deliver an optimal
shopping experience on any channel, as well as encouraging colleagues to share, re-use, and
reward ideas and expertise.”
–Mike McNamara, CIO, Tesco](https://image.slidesharecdn.com/hrbdmconversation-versioncustomized-140425023202-phpapp01/75/HR-BDM-conversation-by-Microsoft-60-2048.jpg)
![Global retailer empowers employees across entire
organization with Office 365 store portal
Objective
Empower employees across this
multinational organization—from head
office to stores—to connect and work
together.
Tactics
Deploy Office 365 as a
portal for collaboration
and social
engagement.
Results
• Improved information flow to
support decision-making.
• Increased employee
engagement.
• Improved working practices to
create value for shoppers.
“[Office 365] will allow our colleagues to engage with each other and deliver an optimal
shopping experience on any channel, as well as encouraging colleagues to share, re-use, and
reward ideas and expertise.”
–Mike McNamara, CIO, Tesco](https://crownmelresort.com/image.slidesharecdn.com/hrbdmconversation-versioncustomized-140425023202-phpapp01/75/HR-BDM-conversation-by-Microsoft-60-2048.jpg)
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HR BDM conversation by Microsoft
- 2.
- 3. HR Approach • Compensation,Benefits & Performance Management• Diversity • Talent & Org Capabilities (T&OC)• HR Business Insights• Global HR Operations
- 4. At Microsoft, weknow that great people drive our business success So we strive to create an environment where employees feel empowered and inspired 4 Culture Defined and vibrant culture identified by high level of engagement by employees, flexibility, and an inclusive work environment Talent Global and diverse workforce that supports the expanding needs of our businesses Leadership Leaders who define and drive the next generation of opportunity for the company Management Managers who deliver on our people and business agenda Fortune‘s 100 Best Companies 2013 Best Workplace in Europe 2012 World's Best Multinational Workplaces 2012 Best Large Company in Ireland 2012 India‘s Most Attractive Employer 2013 Great Place to Work Austria 2012 Top 50 Employers for 2012 Equal Opportunity Magazine Top 3 Best Corporate Citizens for 2012 Corporate Responsibility Magazine
- 5. Reimagining the worldof work Microsoft’s story
- 6. The Microsoft Story:The Future World of Work Activity Based Working 6
- 7. Transformation Trends HR playsa more strategic role in business performance. Competition for talent drives a more analytical approach. Globalization requires a more innovative approach to HR. Employee collaboration becomes even more critical to corporate effectiveness. Multi- generational workforce demands more flexible workstyles. ... to build modern HR at Microsoft
- 8. Driving the businessof the business How we think about HR …to reliably influence these These must be engaged… Sustainable growth Loyal customers Great hires Great company Great job Great leaders Great managers Real profit increase Great employees
- 9. “HR should respect its heritage,but shape a future.” Source: The RBL Group, 2012 HR Competency Model SocialMobility Data Cloud, Apps, Devices Transformational trends Today‘s trends have changed the way in which everyone, including HR professionals, think and do their work
- 10. Embrace innovation • Make workplace innovation ―businessas usual‖ Unlock HR potential for business impact • Tie talent strategies to corporate strategies • Translate workforce data into insight business leaders can act on • Optimize your human capital investments Build a modern corporate culture • Increase productivity with self-service portal • Give employees skills they need to compete • Modernize your communications to improve reach Building a Modern HR with Microsoft Solutions 10 “HR should sit at the table … helping the business leaders do things that will help their companies be successful.”David Ulrich, Forbes
- 11. Build a moderncorporate culture • Increase productivity with self-service portal • Give employees the new skills they need to compete • Modernize your communications to improve reach
- 12. Increase productivity witha self-service portal Create smooth and efficient human resources processes that give employees easy to use tools By using a SharePoint self-service HR portal, employees and managers can view certification, license, and training requirements and renewals assigned to them. Your industry requires safety and skill-based certifications for a large percentage of your field employees. Employees increasingly expect more integrated digital interactions with HR. Traditionally, a lot of time was spent tracking and maintaining the certification status of individual employees. Society for Human Resource Management, ―Future Insights‖
- 13. How Microsoft DoesHR 13 HR Portal Overview Increase User & HR productivity by providing easy, fast, and reliable access to integrated tasks & information within a unified user experience Company-wide platform to provide Microsoft staff with information on all HR topics (C&B, career development, local policies, etc.) Based on SharePoint technology Offers information based on users‘ roles and location (IC v. manager, HR v. non- HR, country specific) Displays a mix of Corporate-mandated core content and specific information that is only visible to employees in certain geographies or legal entities Vision Statement Primary store for Managed Content Integrated Role Based Dashboard Single Point of entry for all HR tasks Business Process SharePoint 2013 Integrated with Employee Signature (e-Sig) Claims based security model Technology
- 14. How Microsoft DoesHR 14 HR Portal: Regionalize/Personalized
- 15. How Microsoft DoesHR 15 LOB Applications & BI HR Admin/Support Employees & Managers Employees, Dependents & Alumni LOB Apps MSIT Developed Other Best of Breed ERP HR Data Warehouse & BI MSIT Developed Windows Azure Hosted 3rd Party Hosted Other Hosted Apps & Outsourced Systems HR Portal HR Content Employee & Manager Self-service Ask HR Portal to HR Apps and external benefits portal Intranet Search Benefits Portal Enrollment Plan Information and Transactions Single Sign-On from HR Portal
- 16. Rationalized architecture Rapid implementation No client footprint How Microsoft Does HR HR Portal and ERP Integration: Duet Enterprise SAP NetWeaver Duet Enterprise SAP Add-on Duet Enterprise SharePoint Add-on Clients Auto - Deploy
- 17. Give employees theskills they need to compete Build an inclusive, service-oriented human resources organization that provides learning to a diverse, multi-generational workforce Traditional classroom and online training has become increasingly less effective and harder to administer. A unified SharePoint learning management portal can enable flexible distance learning with personalized study plans, learning through search, and on-demand learning. Globalization has increased the percentage of your employees that are dispersed across multiple geographies, time zones, and languages. Only 18% of workforce training programs raise skills from ―deficient‖ to ―adequate.‖ Future Work Skills 2020
- 18. How Microsoft DoesHR 18 Learning Management at Microsoft RoleGuide Customized training curriculums based on role – Required – Recommended Click through to register/view training Connected to Talent Management system Manager visibility across organization through Field Readiness Index Role Guide overview
- 19. How Microsoft DoesHR Learning Management at Microsoft 19 Integrated Learning Management Solution (LMS) Online Platform for registration, web courses, learning transcript Connected to Talent Management via Role Guide (SMSG and Fast Start) Learning Central
- 20. How Microsoft DoesHR 20 Learning Management at Microsoft Delivering nearly 2 million hours of training per year to 45,000 employees covering a broad range of topics including product and solution readiness, technical, licensing, industry knowledge, compete information, go-to-market readiness and professional skills training Tailored training/education roadmaps for Microsoft employees based on their role, location, manager, status and many other attributes. Rich search integrated with our LMS and includes an ‗in-experience‘ SCORM content player. Personal Learning Plans Bring training to where people are by making training discoverable from across the intranet through SharePoint. Unified search across multiple LMSs and other sources with filtering to quickly find the type of training you‘re looking for. Learning through Search Technical content presented by subject matter experts to partners and employees including podcasts, live webcasts and on-demand delivery (Academy Mobile), 2,000 live webcasts a year 350,000 views a year 62,000 unique users a year On-demand Learning: Academy Live
- 21. Modernize your communicationsto improve reach Extend workforce productivity to everyone in your organization With the rising costs of printing and shipping, you want to deliver this information via the existing company portal. The Office 365 collaboration and messaging tools can extend your HR portal’s reach to workers who don‘t regularly have access to a company computer. Your HR department supports a community of employees based in the field. Traditionally, this has meant sending paper- based benefits and healthcare packages via printed mail. The Hay Group found that offices with more engaged employees were up to 43% more productive.
- 22. The Future ofProductivity *An appropriate device, Internet connection and supported browser are required.
- 23. Right Features forthe Right Users 23 Spends 5-10% or less of their time on a PC Shares a terminal with other task workers Hasn‘t had access to a corporate mailbox
- 24. Unlock HR potentialfor a deeper contribution to the business • Translate workforce data into insight business leaders can act on
- 25. Translate workforce datainto insight Use data to drive strategic planning and go beyond ―what happened‖ to predicting ―what will be‖ You evaluate the factors associated with this turnover and generate a report that shows how salary, educational level, skills, or length of service contribute to the turnover. Using this information, you can accurately anticipate changes and adopt plans to prevent them from leaving, and/or proactively mitigate the impact of those departures. Your self-service Excel analysis shows that over the last several years, your company has experienced a significant increase in undesirable turnover. HR is clamoring for help with actionable HR metrics, both operational and strategic. IDC Marketscape: WW HR BOP 2012 Analysis
- 26. BI and Analyticsfor HR Microsoft’s collaborative Business Intelligence solution Combining business intelligence with collaboration and social software enables higher quality, more reliable decision making process 26
- 27. The purpose ofMS Poll is to: Develop an understanding of employee attitudes about their experiences working at Microsoft so that actions can be taken that lead to improved engagement and retention, which in turn drive business success. BI and Analytics for HR MS Poll: annual survey of WW employees Measures workgroup level attributes (e.g., Teamwork & Collaboration) Measures organizational outcomes (e.g., Employee Engagement) Measures Microsoft- level cultural attributes (e.g., Microsoft Environment) Measures senior leader effectiveness Rated only by L65+ Workgroup Health Index (WHI) Microsoft Pulse Index(MPI) Microsoft Culture Index (MCI) Leadership Excellence Index (LEI) 27
- 28. Embrace human resources innovationMakeinnovation ―business as usual‖
- 29. Driving Business Agility 84%of organizations have remote workers Changes how we work 65%of companies are deploying at least one social software tool Always on -- Consumers use an average of 4 devices every day 20% expect a response within one hour via social media Rise of the social consumer 44% of consumers complain via social media Humans have an intrinsic drive to engage and connect Adoption of modern social tools is transforming business Modern social capabilities remove the barriers of geography and time A Modern IT Scenario
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- 33. Will & Kateare having a baby!!! #RoyalBaby Reply Retweet Favorite …More #Breaking The royal family is go to have a new addition! Reply Retweet Favorite … The Royal Family welcomes their new member!! Reply Retweet Favorite …More This just in! Kate & Will are having a baby boy! #RoyalBaby Reply Retweet Favorite …More Congratulations to Will & Kate on the birth of their baby! #RoyalBaby Reply Retweet Favorite …More The baby is coming! Kate is in the hospital right now! #RoyalBaby Reply Retweet Favorite …More Kate Middleton is pregnant! OMG! #RoyalBaby Reply Retweet Favorite …More ns to Will & Kate on ir baby! #RoyalBaby ly Retweet Favorite …More Congratulations to the birth of their b Reply
- 34. #Breaking Boston Policesay marathon suspect #2 is in custody Reply Retweet Favorite …More Terrorist attack at Boston Marathon! #BreakingNews Reply Retweet Favorite …More Very tragic what happened today in Boston! #PrayForBoston Reply Retweet Favorite …More#Breaking Boston Police say marathon suspect #2 is in custody Reply Retweet Favorite …More Sad day in Boston. Our prayers are with you #PrayForBoston Reply Retweet Favorite …More Multiple people injured at Boston bombing! #Breaking Reply Retweet Favorite …More #Breaking Boston Police are in pursuit of suspects! More to co Reply Retweet Favorite e strong Boston! You are in our earts! #BostonBombing Reply Retweet Favorite …More
- 35. DRIVES CHANGE THE SPEEDOF INFORMATION
- 36. “If the rateof change on the outside exceeds the rate of change on the inside, the end is near." JACK WELCH
- 37. COMPANIES WERE NOT BUILTFOR CHANGE
- 38. NON-ROUTINE WORK Source: http://www.gartner.com/newsroom/id/1416513 201020151900 25% 40% Continuing Changes in the Nature of Work, 2010-2020
- 40.
- 41. Gallup’s 2013 Stateof Global Workplace Study 87% OF GLOBALWORKERSARE NOT ENGAGED IN THEIR JOBS
- 43. THE RESPONSIVE ORGANIZATION Learns andresponds rapidly through open communication, experimentation, and working as a network.
- 44. TO CONNECT ANDEMPOWER ALL EMPLOYEES
- 45.
- 50. Your Leader • Empowertheir modern leadership • Facilitate landing their message • Assist them in embracing change Your Team • Identify experts • Streamline communications • Impact team culture • Drive transparency & healthy debate Your Career • Manage your own brand • Expand your influence among peers • Highlight your impact to leadership
- 51. With social, youcan … › Ask questions and find answers faster › Save time by preventing duplicate work › Share news with the people who need to know › Gather opinions and ideas from across the team/company › Coordinate work for projects and teams › Gain visibility and insight on what’s happening › Discover valuable information to help you get more done › …WORK LOUDER!
- 52. 58% 48% 41% 49% 50% 34% 31% 26% 24% 63% 37% 29% 18% 27% 58% 57% 61% 55% 59% 71% 0% 10% 20% 30% 40% 50% 60% 70% 80% My productivity hasincreased because of use of social tools Social tools have resulted in more collaboration Information workers are willing to spend their own money on social tools if it helps in efficiency I could do more job better of my management was more supportive Productivity loss is a barrier for adoption Asia US Europe Latam
- 53. Activating the SocialEnterprise Value Proposition 53 Yammer for HR Team Collaboration Drive productivity by connecting, communicating, and collaborating with your team. Improve team project alignment, break down silos, and easily manage projects and events. Employee Engagement Make every employee feel more connected and engaged. Communicate more effectively company- wide, quickly find experts and information, and facilitate peer-to-peer learning. Business Agility Innovate and adapt in a world of constantly changing business needs. Break down communication barriers, boost productivity, and connect across culture and geographies. Social Intranet Innovate and adapt in a world of constantly changing business needs. Break down communication barriers, boost productivity, and connect across culture and geographies.
- 54. How can wehelp our customers together ? Consider building apps to extend your self-service strategy and meet multi- generational expectations. Build a self-service employee portal with SharePoint. Develop an enterprise social collaboration strategy that will capitalize on products you already own. Harness the power of data insight—build a self-service analytics solution. Learn more about the Microsoft Dynamics AX Human Capital Management solution.
- 55. How Microsoft canhelp you build a modern corporate culture Work with your Microsoft account team and your IT department to understand what SharePoint licenses you own. Build a self-service employee portal. Learn more about using Microsoft Dynamics CRM to track employee questions and the answers that are provided. Efficiently manage human resource- related employee inquiries. Build line of business apps to scale your reach. Consider building Windows 8 or Windows Phone apps for activities such as training or time reporting. Consider implementing Office 365 as a tool for sharing information with remote/deskless workers. Give all employees access to tools and information to decrease costs and increase employee satisfaction.
- 56. How Microsoft canhelp you unlock HR potential Learn more about using Microsoft Dynamics CRM as a relationship management tool for tracking interactions with external candidates through the entire hiring process. Consolidate your external talent management. Learn more about how Microsoft Dynamics AX for human resources can help. Use a human capital management system to consolidate employee information and activities from hiring to retirement. Use analytics to translate workforce data into insights. Learn more about how to take advantage of Microsoft BI tools to build a self-service dashboard.
- 57. How Microsoft canhelp you embrace innovation Partner with Microsoft to develop an enterprise social collaboration strategy that will capitalize on products you already own. Use social collaboration tools to build a unified corporate culture. Consider using social and collaboration apps for Yammer and Lync, or build your own line-of-business apps. Use apps to better engage with employees across devices. Give employees productivity tools that allow them to collaborate real- time. Take advantage of your existing agreement to give all employees the latest version of Windows, Office, and Lync, or learn more about Office 365.
- 59. Retailer uses SharePointinternal portal to engage diverse workforce Objectives • Engage a diverse workforce and business units more efficiently and for less cost. • Improve key performance indicators. • Comply with new legislation around benefits. Tactics Deploy SharePoint collaboration platform to improve processes and communications among 8,000 staff in the United Kingdom. Results Harrods expects to save around £75,000 a year because fewer document and information updates need distribution using print media. “The system offers robust security for regulatory compliance, enhances communication, and is saving £75,000 (US $120,000) a year in print costs.” – Harrods case study
- 60. Global retailer empowersemployees across entire organization with Office 365 store portal Objective Empower employees across this multinational organization—from head office to stores—to connect and work together. Tactics Deploy Office 365 as a portal for collaboration and social engagement. Results • Improved information flow to support decision-making. • Increased employee engagement. • Improved working practices to create value for shoppers. “[Office 365] will allow our colleagues to engage with each other and deliver an optimal shopping experience on any channel, as well as encouraging colleagues to share, re-use, and reward ideas and expertise.” –Mike McNamara, CIO, Tesco
- 61. Architecture firm expandscollaboration capabilities to support global workforce Objectives • Retain and motivate talented young workers. • Provide an attractive workspace and workstyle. • Work and collaborate remotely. Tactics Deploy SharePoint 2013 to take advantage of cloud, mobility, and social features. Results ―Being able to have social conversations in a specific context, within a site, within a community, is key for boosting productivity.‖ “You will work in collaborative, diverse teams that are not afraid to take risks. We share ideas, develop and inspire each other and together drive the direction and approach to our work.” – Woods Bagot Career Guide Felicity McNish Global Knowledge Manager
- 62. Talent service hostsweb application globally on highly scalable Windows Azure platform Objectives • Help customers identify most common success attributes. • Access data on 30 million individual career profiles. • Deploy service quickly around the world. Tactics Build a unique search engine that is hosted on highly scalable but cost-effective Windows Azure server infrastructure. Results With no hardware costs, minimal support, and easy scalability, PageUp People rapidly launched its service in Australia and abroad. “We simply didn’t have the resources to create and support new IT infrastructure at our many client locations around the world,” he says. “We needed an easy-to-scale, low-maintenance solution in Australia that we could replicate abroad.” – Robert Hill, Vice President, Solutions Engineering
- 63. Global conglomerate becomesunified enterprise through social intranet Objectives • Transform from a conglomerate to a united global enterprise. • Inform employees about the new structure and brand. • Engage employees in the process. Tactics Use Yammer to create a central place for employees to learn, connect, and collaborate, saving time and money. Results ―Yammer is changing the way Tyco works, and keeping us ahead of the game.‖ “To stay a leader in our industry, we give our employees the tools they need to be as productive as possible. Yammer lets them connect and innovate with each other.” – Ira Gottlieb, Vice President of Global Communications Clare Singleton, Director of Internal Communications
- 64. Reimagining the worldof work Microsoft’s story