Growing the IT Workforce




                           certification.comptia.org
in the Cloud
     John McGlinchey
     Vice President
     EMEA
     CompTIA
      3/12/2012                                        1
Who is CompTIA

Trade association advancing the global IT
          industry for 30 years
                     • Headquartered in the U.S.
                       with offices in 11 countries
                     • World‟s largest provider of
                       vendor-neutral IT certifications
                     • 2,000 member companies &
                       1,000 partners worldwide

         3/12/2012                                        2
Our Members and Partners
Vendors           Resellers   Education




      3/12/2012                           3
Our Focus
Education | Certification | Advocacy | Philanthropy



      Educate                       Advocate
        The IT                      On Behalf of
      Channel                       the Industry


      Certify                       Give Back
       The IT                       Through
    Workforce                       Philanthropy

            3/12/2012                                 4
Certify the IT Workforce
Address the Expanding Global IT
Workforce Gap
  • Help employers make hiring decisions
  • Help professionals prove their skills and
    grow their careers
Bridge IT Careers from Beginner to Expert
  • Leading provider of vendor-neutral IT certifications
  • 1.5M+ people certified worldwide
  • 19 certifications with more in development
             3/12/2012                                     5
3/12/2012   6
Exploding Cloud &
 Mobility Growth
The mobile cloud-
based application
market is expected
to reach $9.5
billion by 2014.
Gartner Research




                   3/12/2012   7   7
Inadequate Cloud Competencies

Unclear how to
implement cloud
computing

Incapable of analyzing
and managing the
impact of cloud
computing

       Courtesy @ Dilbert ©

                  3/12/2012     8
Cloud Is Gaining Momentum with
End-Users
Understanding of Cloud Computing
                                                                           72% feel more
                  80%
                                75%
                                                         79%                positive about
                                                                                 cloud
                                             64%                           computing than
      56%   58%
                                                   55%
                                                                     58%     they did one
                                                                               year ago.
                          46%          45%                                 CompTIA Research

27%
                                                               19%



Small       Medium          Large     Executives IT staff      Business
firms        firms          firms                                staff
                              2010      2011
                        3/12/2012                                                             9
Cloud Investment Increasing

 56% of end-users plan
 to increase their cloud
  investments by 10%
     CompTIA Research




              3/12/2012       10
Why Cloud Essentials

           Vendor Neutral          Not Technical in
                                       Nature

Appeals to Wide                                 Opportunity to
   Range of                                       Develop
 Professionals                                 Competent Staff

  Developed with                              Global & Neutral
 Major Technology                              Foundational
 Vendor Support           Pre-Cursor for         Standard
                         Vendor Training

             3/12/2012                                           11
A Plethora of Tech Job Openings


    More than 12,000 jobs are now
     open in the UK and US that
            involve cloud
      computing, according to
             Indeed.com


       3/12/2012                    12
Certification Validates Skills




       8 in 10 HR professionals say
 IT certifications will grow in importance
          over the next two years.
         3/12/2012                           13
Exam Objectives
                                                              Percent of
                                  Domain                     Examination

                  Characteristics of Cloud from a business
                                                                15%
                  perspective
                  Cloud Computing and Business Value            20%

                  Technical Perspective/Cloud Types             20%

                  Steps to Successful Adoption of Cloud
                                                                15%
                  Computing

                  Impact and Changes of Cloud Computing
                                                                15%
                  on IT Service Management
                  Risks and Consequences of Cloud
                                                                15%
                  Computing
                  Total                                        100%

      3/12/2012                                                            14   14
Exam Development
Insights gathered from leading subject matter
experts and organizations
                       http://www.comptiastore.com/product_p/085710iepb.htm




           3/12/2012                                                          15   15
Cloud Essentials Exam Details
Exam Detail
•   1 Exam
•   Number of Questions: 50 questions
•   Candidate Test Time: 60 minutes
•   Passing Score: 720

Recommended Experience
• At least 6 months of experience in or
  associated with an IT environment.

Price
• 118 GBP`

Languages
• English initially


                      3/12/2012           16   16
The Time is NOW
for Cloud Certification




       3/12/2012          17   17
Training Materials


                   http://www.comptiastore.com/product_p/085710iepb.htm




       3/12/2012                                                          18   18
certification.comptia.org
John McGlinchey
Vice President
EMEA
CompTIA
jmcglinchey@comptia.org


  3/12/2012                                           19
certification.comptia.org
Building Cloud
Competencies

Brant Seethaler
Regional Business Manager
ITpreneurs
        3/12/2012                                       20
Building Cloud Competencies
Who Is ITpreneurs
                       ITpreneurs develops training solutions for
                       IT best-practice frameworks, such as ITIL,
                       PRINCE2, COBIT, Kepner Tragoe, TOGAF,
                       and most recently Cloud Computing &
                       Virtualization.

                       ITpreneurs operates with 125+ staff from 6
                       continents.
ITpreneurs Global HQ
an example of ITpreneurs’        Business Model


                                                 Ultimate Beneficiary
                             Training Partner
                                                      Customer




• Develops training        • Provides Training   • Receives training
  materials                  Services            • Uses training
• Prints and ships         • Invests in            materials
  training materials         development of
• Provides Instructor        Instructors
  Certification Programs
Contributing Partners – A Certification with Credibility




Working together since Day1
     with support from
Subject Matter Experts
Cloud Vendors
Cloud Computing circa 2010
Cloud Computing 2012


Infinite Computing
The hype remains
Vendors hijack the Cloud
Personal consumer adoption
Case Study:
ING Banking
About ING’s Transformation Objectives

                Transform a “traditional” IT department to next generation service
                provider
                Achieve best-in-class cost-ratio as the technology service provider
                of choice
                Reduce risk and complexity inherent in fragmented data strategy
                Virtualize to modern future-proof platforms
                Build cloud operating model




Copyright © 2010 ITpreneurs
Building the Required Competencies


                            Project Lifecycle



                                                                      Marketing/Awareness
                                                                                 Campaign
# of Employees Involved




                                                                                                    Publication

                               Video
                              Message

                             CIO /CTO
                                           Awareness




                                                                                EXAM
                                            Training      Cloud Essentials
                                                                                        Business
                                                                                       Simulation


                                                 Manager’s Workshop/Seminar


                          November 2010                                 Time                                      September 2011
Challenge:
 – Improve organizational capabilities to be able to adopt cloud
    computing.
Solution:
 – Create awareness around cloud computing and train 1,500
    people to build the right competencies and skills.
Results:
 – Workforce acquired the appropriate skills and competencies to
    support ING in attaining the benefits of cloud computing.
Highlight – Building Cloud Competence


     Tony Kerrison
     CTO, ING

     Statement:
        “Establishment of internal cloud competencies is
        so critical to be able to successfully leverage
        cloud services — without these, and having the
        workforce understand them, we’ll never be able
        to exploit the marketplace in the right way.
        Rolling out a comprehensive cloud and
        virtualization training program, tailored to ING’s
        needs, is an integral part of our ambitious IT
        strategy.”
The Training Landscape - Industries of Opportunity

    Large Corporate Clients
    High Volume Sales Opportunities




                                                     Hardware/Software
Financial Services        Auditors / Consultancies
                                                       Vendor Clients
CompTIA Cloud Essentials Exam

                                Not technical in nature

 Vendor-Neutral
                                                           Program provides the opportunity
                                                           to develop competent staff.



Appeals to a wide range of
professionals (IT and non-IT)                                   Acts as a precursor for
                                                                vendor-related training


                                              Global and neutral Cloud
        Developed with support from           Essentials-level standard
        major technology vendors
Original Review Board Members




                 www.cloudcredential.org
What’s next?  Get in Touch with Me


        Work together with ITpreneurs to:
        1. Utilize our classroom and eLearning courses as a training partner
        2. Use the ITP portfolio as part of your corporate training program
        3. Train your Trainers
        4. Think about the cloud….




Copyright © 2011 ITpreneurs
Questions……..?
certification.comptia.org
Making Cloud Less
Overcast

Ian Moyse
UK Sales Director
Workbooks.com
         3/12/2012                               38
Making Cloud Less Overcast



Ian Moyse
UK Sales Director
Ian.moyse@workbooks.com
http://uk.linkedin.com/in/ianmoyse
Validity To Speak
Ian Moyse
 •   26 yrs+ in IT, 9yrs in IT Security, 7yrs in Cloud

 •   Sit on Board of Eurocloud UK
 •   Sit on Governance board of Cloud Industry Forum (CIF)
 •   Advisory Board Member SaaSMax

 •   Named by TalkinCloud as one of the global top 200 cloud channel experts in 2011
 •   Listed on the MSPMentor global top 250 list for 2011

 •   Named ‘Channelnomics 2011 Influencer of the year for Europe’
 •   Won ‘European Channel Personality of the year 2011’
 •   Awarded global ‘AllBusiness Sales AllStar Award for 2010
 •   Comptia Cloud Essentials Exam Certified 2012

 •   www.ianmoyse.co.uk
Eat Your Own Dog Food
Agenda




Economics Of The Cloud

‘C’ loud – Confusion and Challenges

Cloud Skills Market
Hype <> Understanding
The World Is Changing
The World Is Changing
The World Is Changing
Cloud Adoption Drivers For The
                    End Client
Revenues Are Balancing
‘Rise’ - Cloud Adoptions
                                                     & Trends 2012
Migration toward cloud services has been rapid, with 76% of organizations
polled, citing use of cloud computing for at least 1 service.

Adoption of cloud computing in the private sector leads at 83
percent, compared to the public sector at 63 percent.

Organizations that employ fewer than 20 people and those that employ more
than 10,000 have highest adoption rates (just over 80 percent) as opposed to the
mid-market adoption at 65 percent.

Nearly all organizations polled (98 percent) that already use cloud-based services
rate their satisfaction as extremely high.

94% of IT departments expect to expand use of cloud services in the next
12mths to other IT operations including e-mail, asset management & security.
Jevon’s Paradox

"Jevon's Paradox is the proposition that technological
progress that increases the efficiency with which a
resource is used tends to increase (rather than
decrease) the rate of consumption of that resource."
What is it?
‘AFLA The New TLA’
Cloud Strategy
Challenges Faced

•   “56% of European IT heads are not familiar with Cloud Computing”
     •   Portio Research survey 2010


•   Security

•   Lack of understanding (Private / Public, SaaS, Paas etc)

•   Bottom Up Adoption causing internal conflict

•   Ad Hoc Standards (SaS-70, ISO, CIF, Open Cloud Consortium……)

•   Knowing the ‘Questions to Ask’ to avoid ‘wanabee’ Cloud Vendors

•   Vendor Management becomes > Contract & service level management

•   Backbone Infrastructure - Network Latency

•   Choosing Business Value Over Form Factor or the „next big thing‟ syndrome
End Users Biggest Concern
End User Concerns 2011

                                                           Data – still at #1!
                                                                Security
                                                                Privacy
                                                                Sovereignty


                                                           Followed by:
                                                                Internet access
                                                                Reliability
                                                                Contractual lock-in



Concerns fuelled by FUD, legal and regulatory complexity favour UK hosting
                                                       76% Security concerns
                                                       55% Regulation
                                                       40% Size of DB etc
Ignorance Is Waning
End User
                                      Adoption Snapshot 2011




Over half of organisations participate formally in cloud services today
Growth of 5 points in 9 months (or 10% growth)
SMB & Public Sector showed fastest growth over this period
Adoption now fairly uniform regardless of size or public/private
 – Reinforcing the ubiquitous benefits and accessibility of cloud services
 – Opening up of market for mass adoption
Consumerisation …. ‘BYOD’
‘Inmates running the Asylum’
‘C’urdles
Human & Cultural Resistance
IT staffers raised concerns about job security quickly and directly at
advertising and event marketing agency Momentum Worldwide as soon as
they were informed the company planned to move its enterprise portal
to a cloud, software-as-a-service model offered by enterprise
collaboration vendor Socialtext.

"As we talked this through with the IT group, they were very concerned
about: 'What are we going to do? If we're not managing as many
servers, if we're not supporting infrastructure, where does that leave
us?'" said Momentum Global IT Director Doug Pierce.

About eight of the IT department's 28 staffers saw their roles change when
Momentum turned off its data center servers. "Our IT employees had a lot of
questions. They flat-out asked: 'What does this mean for me and my
job?'" Pierce said.
Concern
Change Isn’t Easy
Current Position
Cloudy Job Market
Cloud + & -
Wanted ‘Cloud ------’

Data from Dice.com showing that the number of ads for
full-time IT jobs focused on cloud computing grew 344%
between Nov. 2009 and Nov., 2010
Get ‘a-head’ In The Cloud Race

           Education is key

           Knowledge and proof
           Will open opportunity

           Walk the Walk!

           Opportunity for cloud
           advocates is rife
CompTIA Certification
already listed in top 10
Good Reference Points




http://www.cloudindustryforum.org/




    http://www.eurocloud.org


                                          http://www.webroot.co.uk/En_GB/land-
                                          reselling-the-cloud-2011.html
Questions
Making Cloud Less Overcast



Ian Moyse
UK Sales Director
Ian.moyse@workbooks.com
http://uk.linkedin.com/in/ianmoyse
certification.comptia.org
Taking Learning to the
Next Level
Andy Nickolls
Regional Sales Director
SkillSoft
          3/12/2012                                   80
Taking
         Learning to
           the Next
             Level




Andy Nickolls
Regional Sales Director
Agenda
• Industry context –
     – Trends in Corporate Learning

•SkillSoft
•CompTIA Solutions
The Business Challenge
Increase the Business Impact of Learning


                           • Reach more learners

                           • In more places

                           • With relevant learning

                           • Meet higher expectations

                           • In less time than ever
Key Trends in Corporate Learning
                Increasing criticality of training                                e-Learning growth
                                                             •   Increased globalization driving more dispersed workforce
•       For companies:
                                                                   −   e-Learning extends reach to employees in a cost-
          −   Effective human capital development will be              efficient, standardized manner
              most critical driver of success in more
              competitive global environment.                •   New generation of workers (Millennials) expect diverse
                                                                 modalities vs. traditional Instructor Led Training (ILT)
•       For employees:
                                                             •   Learning is democratized when all employees can utilize
          −   Increased job mobility means workers are           e-learning, rather than only highest potential individuals
              looking towards training to increase               receiving live training
              marketability
                                                             •   e-Learning is convenient and useful for on-demand
                                                                 information needs (cloud enables anytime/place access)


                   Trend towards outsourcing                                         New modalities
    •    Companies are increasing focus on core              •   Mobile platforms make training accessible to new
         competencies, and are leveraging external               markets (e.g., retail employees)
         partners’ specialized capabilities, such as e-      •   Increasing applications of social in the workplace is
         learning.                                               driving usage of learning content
    •    Customers are seeking integrated solutions that     •   Greater usage of video and bit-sized courses;
         encompass full range of disciplines as opposed to       traditional e-learning evolving
         assembling a learning program themselves from a
         collection of point products.
Bersin’s 2012 Industry predictions
             More informal, social, and                   Webcasting market will        Greater efforts to track
                    e-learning                               expand further               informal learning




               Learners expect instant                      Shorter durations for        HTML5 video rapidly
               gratification for access                          “courses”                 replacing Flash




                                                              Competitive
              Mobile will no longer be                                                   Performance reviews
                                                        “gamification” of learning
                    peripheral                                                          become more real-time
                                                              will increase




Recommended reading: Bersin’s Strategic HR and Talent Management Predictions for 2012
Learning Trends…And what our Customers are Saying…
• Social Learning and Collaboration

• Mobile
   •   On the go – smart phones & tablets



• Continued Need for Instructor Led Training
   •   Integrated with and supported by online resources



• Increasing Compliance Needs across the Enterprise

• Personalized Experience for Learners

• Publish and Integrate Customer’s Content with Off the Shelf
SkillSoft Overview
SkillSoft solutions and expertise help our customers to deliver
meaningful business results

• Market Leadership – >3,000 customers, 11+ million end-users
• Innovation – $40-50m R&D invested annually
• Experience –numerous and tenured client facing experts
• Solutions-Oriented – extremely high loyalty, year after year
• Depth & Breadth - 41,000+ titles of high-quality content
      − Offerings cover wide spectrum of enterprise learning needs with
         courses, simulations, online books, video, live virtual ILT classes,
         24x7 online mentoring, test preps and rich-media vignettes.
• Thought Leadership – best of breed without aggregation
• Flexibility – adaptable offerings and business terms
• Quality – repeatedly recognized and awarded
• Global Reach – present in 58 countries, support for 18 languages
• Results – proven track record for business impact and ROI
CompTIA Certifications
Technology: Global Learning Delivery – From the Cloud
Over a Decade of SaaS Experience

•Fast to Deploy
    – Platform already in production
    – Procure, Configure, Run
•Flexibility to Scale
    – Expand user population
    – Expand content
    – Add learning services
•Low operations costs
    – Leverage SkillSoft infrastructure investments and
      economies of scale
•Leverage SkillSoft Domain Expertise
    – Learning delivery, Technical, Operations experts
    – Experience with diverse customer environments
Desktop & IT Courseware
Software Simulations to “Learn by Doing”

                                      High fidelity
                                      environment




                                       Multiple Tasks
                                       (versus Steps)



                                  Steps available at
                                  learner
                                  request, scrolls to
                                  keep pace




                    Layered
                    support options
Mentoring Support for Mission-Critical Certifications


Covering the industry's most popular professional
certifications

• Over 100 certifications supported
• Mentors hold over 1,000 certifications and accreditations
• A variety of mentoring options:
       − Real time chat
       − Email my mentor
       − Optional daily email reminders
       − TestPreps help learners prepare for
         certification exams
SkillSoft Live Learning

       The Ultimate
  Classroom Experience

• Live virtual classroom and
 recorded sessions
• World class instructors and
 experts on demand
• Focus on technical certification
 content, especially Cisco and
 Project Management Institute,
 Microsoft and CompTIA


• Tools and resources to support learning


• Scalable to meet needs of any size organization
Expert Live & Expert Encore
Expert Live
• Team taught
• Consistent quality
• College-style schedules
• Short, 3-hour sessions




                             Expert Encore
                             • Recorded form of lectures
                             • 24x7 access to experts
                             • Engaging content
                             • Tracking & reporting
The Books24x7 Solution                    ®




Unlimited access to a broad and deep repository of
best in class on-demand resources

• Thousands of digitized business, technical and
  engineering books, research reports, book summaries and best
  practices
• Partnerships with 300+ publishers and analyst firms
• Web-accessible from any location at any time for employees at
  all levels of an organization
• Complete search and browse functionality for
  targeted results
SY0-301 CompTIA Security+ 2011 Edition
            Mentoring Assets (1)
                             Mentoring SY0-301 Security+

            Test Preps (1)
                             TestPrep SY0-301 Security+
            Courses (10)
                             Control Fundamentals and Security Threats
                             Network Protocols, Attacks, and Defenses
                             Creating Secure Networks and Performing Security Assessments
                             Network and System Security Mechanisms
                             Remote Access and Wireless Security
                             Authentication, Biometrics, and Security Controls
                             Securing the IT Environment
                             Cryptography and Public Key Infrastructures
                             Securing Applications, Virtualized Environments, and Cloud Computing
                             Business Continuity, Disaster Recovery, Security Training, and Forensics
            Books (6)
                             CompTIA Security+: All-in-One Exam Guide (Exam SY0-301); Third Edition
                             CompTIA Security+ Certification Practice Exams (Exam SY0-301)
                             CompTIA Security+ Certification Study Guide (Exam SY0-301)
                             Mike Meyers' CompTIA Security+ Certification Passport; Third Edition (Exam SY0-301)

                             CompTIA Security+ Study Guide: Exam SY0-301; Fifth Edition
                             CompTIA Security+ Review Guide: Exam SY0-301; Second Edition
Cloud Essentials

•   Introduction to Cloud Computing
•   Business Value of Cloud
•   Technical Perspectives of Cloud
•   Technical Challenges of Cloud Computing
•   Steps to Successful Adoption of Cloud Services
•   ITIL and Cloud Computing
•   Identifying Risks and Consequences
Complimentary Webinar




http://learning.skillsoft.com/LP=20?elqCampaignId=31&srcID=CTIA_wb_website
certification.comptia.org
John McGlinchey
Vice President
EMEA
CompTIA
jmcglinchey@comptia.org


  3/12/2012                                           98

Cloud Essentials Launch

  • 1.
    Growing the ITWorkforce certification.comptia.org in the Cloud John McGlinchey Vice President EMEA CompTIA 3/12/2012 1
  • 2.
    Who is CompTIA Tradeassociation advancing the global IT industry for 30 years • Headquartered in the U.S. with offices in 11 countries • World‟s largest provider of vendor-neutral IT certifications • 2,000 member companies & 1,000 partners worldwide 3/12/2012 2
  • 3.
    Our Members andPartners Vendors Resellers Education 3/12/2012 3
  • 4.
    Our Focus Education |Certification | Advocacy | Philanthropy Educate Advocate The IT On Behalf of Channel the Industry Certify Give Back The IT Through Workforce Philanthropy 3/12/2012 4
  • 5.
    Certify the ITWorkforce Address the Expanding Global IT Workforce Gap • Help employers make hiring decisions • Help professionals prove their skills and grow their careers Bridge IT Careers from Beginner to Expert • Leading provider of vendor-neutral IT certifications • 1.5M+ people certified worldwide • 19 certifications with more in development 3/12/2012 5
  • 6.
  • 7.
    Exploding Cloud & Mobility Growth The mobile cloud- based application market is expected to reach $9.5 billion by 2014. Gartner Research 3/12/2012 7 7
  • 8.
    Inadequate Cloud Competencies Unclearhow to implement cloud computing Incapable of analyzing and managing the impact of cloud computing Courtesy @ Dilbert © 3/12/2012 8
  • 9.
    Cloud Is GainingMomentum with End-Users Understanding of Cloud Computing 72% feel more 80% 75% 79% positive about cloud 64% computing than 56% 58% 55% 58% they did one year ago. 46% 45% CompTIA Research 27% 19% Small Medium Large Executives IT staff Business firms firms firms staff 2010 2011 3/12/2012 9
  • 10.
    Cloud Investment Increasing 56% of end-users plan to increase their cloud investments by 10% CompTIA Research 3/12/2012 10
  • 11.
    Why Cloud Essentials Vendor Neutral Not Technical in Nature Appeals to Wide Opportunity to Range of Develop Professionals Competent Staff Developed with Global & Neutral Major Technology Foundational Vendor Support Pre-Cursor for Standard Vendor Training 3/12/2012 11
  • 12.
    A Plethora ofTech Job Openings More than 12,000 jobs are now open in the UK and US that involve cloud computing, according to Indeed.com 3/12/2012 12
  • 13.
    Certification Validates Skills 8 in 10 HR professionals say IT certifications will grow in importance over the next two years. 3/12/2012 13
  • 14.
    Exam Objectives Percent of Domain Examination Characteristics of Cloud from a business 15% perspective Cloud Computing and Business Value 20% Technical Perspective/Cloud Types 20% Steps to Successful Adoption of Cloud 15% Computing Impact and Changes of Cloud Computing 15% on IT Service Management Risks and Consequences of Cloud 15% Computing Total 100% 3/12/2012 14 14
  • 15.
    Exam Development Insights gatheredfrom leading subject matter experts and organizations http://www.comptiastore.com/product_p/085710iepb.htm 3/12/2012 15 15
  • 16.
    Cloud Essentials ExamDetails Exam Detail • 1 Exam • Number of Questions: 50 questions • Candidate Test Time: 60 minutes • Passing Score: 720 Recommended Experience • At least 6 months of experience in or associated with an IT environment. Price • 118 GBP` Languages • English initially 3/12/2012 16 16
  • 17.
    The Time isNOW for Cloud Certification 3/12/2012 17 17
  • 18.
    Training Materials http://www.comptiastore.com/product_p/085710iepb.htm 3/12/2012 18 18
  • 19.
  • 20.
  • 21.
  • 22.
    Who Is ITpreneurs ITpreneurs develops training solutions for IT best-practice frameworks, such as ITIL, PRINCE2, COBIT, Kepner Tragoe, TOGAF, and most recently Cloud Computing & Virtualization. ITpreneurs operates with 125+ staff from 6 continents. ITpreneurs Global HQ
  • 23.
    an example ofITpreneurs’ Business Model Ultimate Beneficiary Training Partner Customer • Develops training • Provides Training • Receives training materials Services • Uses training • Prints and ships • Invests in materials training materials development of • Provides Instructor Instructors Certification Programs
  • 24.
    Contributing Partners –A Certification with Credibility Working together since Day1 with support from Subject Matter Experts Cloud Vendors
  • 25.
  • 26.
    Cloud Computing 2012 InfiniteComputing The hype remains Vendors hijack the Cloud Personal consumer adoption
  • 28.
  • 29.
    About ING’s TransformationObjectives Transform a “traditional” IT department to next generation service provider Achieve best-in-class cost-ratio as the technology service provider of choice Reduce risk and complexity inherent in fragmented data strategy Virtualize to modern future-proof platforms Build cloud operating model Copyright © 2010 ITpreneurs
  • 30.
    Building the RequiredCompetencies Project Lifecycle Marketing/Awareness Campaign # of Employees Involved Publication Video Message CIO /CTO Awareness EXAM Training Cloud Essentials Business Simulation Manager’s Workshop/Seminar November 2010 Time September 2011
  • 31.
    Challenge: – Improveorganizational capabilities to be able to adopt cloud computing. Solution: – Create awareness around cloud computing and train 1,500 people to build the right competencies and skills. Results: – Workforce acquired the appropriate skills and competencies to support ING in attaining the benefits of cloud computing.
  • 32.
    Highlight – BuildingCloud Competence Tony Kerrison CTO, ING Statement: “Establishment of internal cloud competencies is so critical to be able to successfully leverage cloud services — without these, and having the workforce understand them, we’ll never be able to exploit the marketplace in the right way. Rolling out a comprehensive cloud and virtualization training program, tailored to ING’s needs, is an integral part of our ambitious IT strategy.”
  • 33.
    The Training Landscape- Industries of Opportunity Large Corporate Clients High Volume Sales Opportunities Hardware/Software Financial Services Auditors / Consultancies Vendor Clients
  • 34.
    CompTIA Cloud EssentialsExam Not technical in nature Vendor-Neutral Program provides the opportunity to develop competent staff. Appeals to a wide range of professionals (IT and non-IT) Acts as a precursor for vendor-related training Global and neutral Cloud Developed with support from Essentials-level standard major technology vendors
  • 35.
    Original Review BoardMembers www.cloudcredential.org
  • 36.
    What’s next? Get in Touch with Me Work together with ITpreneurs to: 1. Utilize our classroom and eLearning courses as a training partner 2. Use the ITP portfolio as part of your corporate training program 3. Train your Trainers 4. Think about the cloud…. Copyright © 2011 ITpreneurs
  • 37.
  • 38.
    certification.comptia.org Making Cloud Less Overcast IanMoyse UK Sales Director Workbooks.com 3/12/2012 38
  • 39.
    Making Cloud LessOvercast Ian Moyse UK Sales Director Ian.moyse@workbooks.com http://uk.linkedin.com/in/ianmoyse
  • 41.
    Validity To Speak IanMoyse • 26 yrs+ in IT, 9yrs in IT Security, 7yrs in Cloud • Sit on Board of Eurocloud UK • Sit on Governance board of Cloud Industry Forum (CIF) • Advisory Board Member SaaSMax • Named by TalkinCloud as one of the global top 200 cloud channel experts in 2011 • Listed on the MSPMentor global top 250 list for 2011 • Named ‘Channelnomics 2011 Influencer of the year for Europe’ • Won ‘European Channel Personality of the year 2011’ • Awarded global ‘AllBusiness Sales AllStar Award for 2010 • Comptia Cloud Essentials Exam Certified 2012 • www.ianmoyse.co.uk
  • 42.
    Eat Your OwnDog Food
  • 43.
    Agenda Economics Of TheCloud ‘C’ loud – Confusion and Challenges Cloud Skills Market
  • 45.
  • 46.
    The World IsChanging
  • 47.
    The World IsChanging
  • 48.
    The World IsChanging
  • 49.
    Cloud Adoption DriversFor The End Client
  • 50.
  • 51.
    ‘Rise’ - CloudAdoptions & Trends 2012 Migration toward cloud services has been rapid, with 76% of organizations polled, citing use of cloud computing for at least 1 service. Adoption of cloud computing in the private sector leads at 83 percent, compared to the public sector at 63 percent. Organizations that employ fewer than 20 people and those that employ more than 10,000 have highest adoption rates (just over 80 percent) as opposed to the mid-market adoption at 65 percent. Nearly all organizations polled (98 percent) that already use cloud-based services rate their satisfaction as extremely high. 94% of IT departments expect to expand use of cloud services in the next 12mths to other IT operations including e-mail, asset management & security.
  • 52.
    Jevon’s Paradox "Jevon's Paradoxis the proposition that technological progress that increases the efficiency with which a resource is used tends to increase (rather than decrease) the rate of consumption of that resource."
  • 54.
  • 55.
  • 56.
  • 57.
    Challenges Faced • “56% of European IT heads are not familiar with Cloud Computing” • Portio Research survey 2010 • Security • Lack of understanding (Private / Public, SaaS, Paas etc) • Bottom Up Adoption causing internal conflict • Ad Hoc Standards (SaS-70, ISO, CIF, Open Cloud Consortium……) • Knowing the ‘Questions to Ask’ to avoid ‘wanabee’ Cloud Vendors • Vendor Management becomes > Contract & service level management • Backbone Infrastructure - Network Latency • Choosing Business Value Over Form Factor or the „next big thing‟ syndrome
  • 59.
  • 60.
    End User Concerns2011 Data – still at #1! Security Privacy Sovereignty Followed by: Internet access Reliability Contractual lock-in Concerns fuelled by FUD, legal and regulatory complexity favour UK hosting 76% Security concerns 55% Regulation 40% Size of DB etc
  • 61.
  • 62.
    End User Adoption Snapshot 2011 Over half of organisations participate formally in cloud services today Growth of 5 points in 9 months (or 10% growth) SMB & Public Sector showed fastest growth over this period Adoption now fairly uniform regardless of size or public/private – Reinforcing the ubiquitous benefits and accessibility of cloud services – Opening up of market for mass adoption
  • 63.
  • 64.
  • 66.
    Human & CulturalResistance IT staffers raised concerns about job security quickly and directly at advertising and event marketing agency Momentum Worldwide as soon as they were informed the company planned to move its enterprise portal to a cloud, software-as-a-service model offered by enterprise collaboration vendor Socialtext. "As we talked this through with the IT group, they were very concerned about: 'What are we going to do? If we're not managing as many servers, if we're not supporting infrastructure, where does that leave us?'" said Momentum Global IT Director Doug Pierce. About eight of the IT department's 28 staffers saw their roles change when Momentum turned off its data center servers. "Our IT employees had a lot of questions. They flat-out asked: 'What does this mean for me and my job?'" Pierce said.
  • 67.
  • 68.
  • 69.
  • 70.
  • 71.
  • 72.
    Wanted ‘Cloud ------’ Datafrom Dice.com showing that the number of ads for full-time IT jobs focused on cloud computing grew 344% between Nov. 2009 and Nov., 2010
  • 74.
    Get ‘a-head’ InThe Cloud Race Education is key Knowledge and proof Will open opportunity Walk the Walk! Opportunity for cloud advocates is rife
  • 75.
  • 76.
    Good Reference Points http://www.cloudindustryforum.org/ http://www.eurocloud.org http://www.webroot.co.uk/En_GB/land- reselling-the-cloud-2011.html
  • 78.
  • 79.
    Making Cloud LessOvercast Ian Moyse UK Sales Director Ian.moyse@workbooks.com http://uk.linkedin.com/in/ianmoyse
  • 80.
    certification.comptia.org Taking Learning tothe Next Level Andy Nickolls Regional Sales Director SkillSoft 3/12/2012 80
  • 81.
    Taking Learning to the Next Level Andy Nickolls Regional Sales Director
  • 82.
    Agenda • Industry context– – Trends in Corporate Learning •SkillSoft •CompTIA Solutions
  • 83.
    The Business Challenge Increasethe Business Impact of Learning • Reach more learners • In more places • With relevant learning • Meet higher expectations • In less time than ever
  • 84.
    Key Trends inCorporate Learning Increasing criticality of training e-Learning growth • Increased globalization driving more dispersed workforce • For companies: − e-Learning extends reach to employees in a cost- − Effective human capital development will be efficient, standardized manner most critical driver of success in more competitive global environment. • New generation of workers (Millennials) expect diverse modalities vs. traditional Instructor Led Training (ILT) • For employees: • Learning is democratized when all employees can utilize − Increased job mobility means workers are e-learning, rather than only highest potential individuals looking towards training to increase receiving live training marketability • e-Learning is convenient and useful for on-demand information needs (cloud enables anytime/place access) Trend towards outsourcing New modalities • Companies are increasing focus on core • Mobile platforms make training accessible to new competencies, and are leveraging external markets (e.g., retail employees) partners’ specialized capabilities, such as e- • Increasing applications of social in the workplace is learning. driving usage of learning content • Customers are seeking integrated solutions that • Greater usage of video and bit-sized courses; encompass full range of disciplines as opposed to traditional e-learning evolving assembling a learning program themselves from a collection of point products.
  • 85.
    Bersin’s 2012 Industrypredictions More informal, social, and Webcasting market will Greater efforts to track e-learning expand further informal learning Learners expect instant Shorter durations for HTML5 video rapidly gratification for access “courses” replacing Flash Competitive Mobile will no longer be Performance reviews “gamification” of learning peripheral become more real-time will increase Recommended reading: Bersin’s Strategic HR and Talent Management Predictions for 2012
  • 86.
    Learning Trends…And whatour Customers are Saying… • Social Learning and Collaboration • Mobile • On the go – smart phones & tablets • Continued Need for Instructor Led Training • Integrated with and supported by online resources • Increasing Compliance Needs across the Enterprise • Personalized Experience for Learners • Publish and Integrate Customer’s Content with Off the Shelf
  • 87.
    SkillSoft Overview SkillSoft solutionsand expertise help our customers to deliver meaningful business results • Market Leadership – >3,000 customers, 11+ million end-users • Innovation – $40-50m R&D invested annually • Experience –numerous and tenured client facing experts • Solutions-Oriented – extremely high loyalty, year after year • Depth & Breadth - 41,000+ titles of high-quality content − Offerings cover wide spectrum of enterprise learning needs with courses, simulations, online books, video, live virtual ILT classes, 24x7 online mentoring, test preps and rich-media vignettes. • Thought Leadership – best of breed without aggregation • Flexibility – adaptable offerings and business terms • Quality – repeatedly recognized and awarded • Global Reach – present in 58 countries, support for 18 languages • Results – proven track record for business impact and ROI
  • 88.
  • 89.
    Technology: Global LearningDelivery – From the Cloud Over a Decade of SaaS Experience •Fast to Deploy – Platform already in production – Procure, Configure, Run •Flexibility to Scale – Expand user population – Expand content – Add learning services •Low operations costs – Leverage SkillSoft infrastructure investments and economies of scale •Leverage SkillSoft Domain Expertise – Learning delivery, Technical, Operations experts – Experience with diverse customer environments
  • 90.
    Desktop & ITCourseware Software Simulations to “Learn by Doing” High fidelity environment Multiple Tasks (versus Steps) Steps available at learner request, scrolls to keep pace Layered support options
  • 91.
    Mentoring Support forMission-Critical Certifications Covering the industry's most popular professional certifications • Over 100 certifications supported • Mentors hold over 1,000 certifications and accreditations • A variety of mentoring options: − Real time chat − Email my mentor − Optional daily email reminders − TestPreps help learners prepare for certification exams
  • 92.
    SkillSoft Live Learning The Ultimate Classroom Experience • Live virtual classroom and recorded sessions • World class instructors and experts on demand • Focus on technical certification content, especially Cisco and Project Management Institute, Microsoft and CompTIA • Tools and resources to support learning • Scalable to meet needs of any size organization
  • 93.
    Expert Live &Expert Encore Expert Live • Team taught • Consistent quality • College-style schedules • Short, 3-hour sessions Expert Encore • Recorded form of lectures • 24x7 access to experts • Engaging content • Tracking & reporting
  • 94.
    The Books24x7 Solution ® Unlimited access to a broad and deep repository of best in class on-demand resources • Thousands of digitized business, technical and engineering books, research reports, book summaries and best practices • Partnerships with 300+ publishers and analyst firms • Web-accessible from any location at any time for employees at all levels of an organization • Complete search and browse functionality for targeted results
  • 95.
    SY0-301 CompTIA Security+2011 Edition Mentoring Assets (1) Mentoring SY0-301 Security+ Test Preps (1) TestPrep SY0-301 Security+ Courses (10) Control Fundamentals and Security Threats Network Protocols, Attacks, and Defenses Creating Secure Networks and Performing Security Assessments Network and System Security Mechanisms Remote Access and Wireless Security Authentication, Biometrics, and Security Controls Securing the IT Environment Cryptography and Public Key Infrastructures Securing Applications, Virtualized Environments, and Cloud Computing Business Continuity, Disaster Recovery, Security Training, and Forensics Books (6) CompTIA Security+: All-in-One Exam Guide (Exam SY0-301); Third Edition CompTIA Security+ Certification Practice Exams (Exam SY0-301) CompTIA Security+ Certification Study Guide (Exam SY0-301) Mike Meyers' CompTIA Security+ Certification Passport; Third Edition (Exam SY0-301) CompTIA Security+ Study Guide: Exam SY0-301; Fifth Edition CompTIA Security+ Review Guide: Exam SY0-301; Second Edition
  • 96.
    Cloud Essentials • Introduction to Cloud Computing • Business Value of Cloud • Technical Perspectives of Cloud • Technical Challenges of Cloud Computing • Steps to Successful Adoption of Cloud Services • ITIL and Cloud Computing • Identifying Risks and Consequences
  • 97.
  • 98.

Editor's Notes

  • #6 There is ashortage of skilled IT workers around the world, and that gap continues to increase. To help people prepare for jobs in the 21st century, CompTIA offers vendor-neutral certifications in a wide range of IT disciplines.Employers depend on CompTIA certifications to make hiring decisions. Earning certifications shows not only that the IT professionals have the right knowledge and skills to do the job, but also that they are dedicated to their IT careers.  Certified technicians are more knowledgeable and confident about the problems they handle than non-certified technicians, and can adapt more easily to changing technologies. An IT pro&apos;s earning potential increases with certification.CompTIA is the world’s leading provider of vendor-neutral, technology-neutral IT certifications. There are more than 1.5 million people around the world who are CompTIA certified. The U.S. Department of Defense and many companies, including Microsoft, Ricoh, Lenovo and Cisco, recommend or require CompTIA certifications.
  • #7 We offer a range of certifications from those just entering the IT workforce to those who are experts in their fields.The CompTIA Strata IT Fundamentals certification is geared for people who are new to the IT job market, or are simply determining if they have the skills needed to pursue an IT career.We have a host of professional-level certifications, anchored by CompTIA A+, Network+ and Security+ that help people build their skills and grow their IT careers. Exams also address convergence technologies, Linux, and printing &amp; document imaging, among others. Recently we introduced the first of our mastery-level certifications, the CompTIA Advanced Security Practitioner.We also offer certifications for professionals who want to add a specialization to their skill-set, such as in green IT.
  • #8 We all know how prevalent wireless devices are now.Juniper Research says the combined consumer and enterprise market for cloud-based mobile applications is expected to rise 88% in the next 3 years. There are 3 key drivers: 1) Launch of HTML5: The new HTML5 revision to the core markup language of the Worldwide Web, which is partially available to the public, offers improved data caching and reduces load demands. This will make cloud-based mobile connectivity a means of improving access, especially in locales with poor coverage.2)Superior processing power: As individual smartphone apps become larger and more plentiful, the processingpower of the cloud will allow applications to be downloaded as thin clients, with most processing performed on the cloud rather than locally.3)Cloud-enabled enterprise mobility: The cloud enables collaborative applications to be available 24/7, at any location.Enterprises are restructuring to adjust to globalization, mobile flexible working, changing demographics and a re-balance between decline in the developed economies and new opportunities within the emerging markets. As they do, the combination of enterprise mobility, cloud computing and business intelligence is set to radically improve operational effectiveness. The more mobile devices and applications there are, the greater the demand for cloud services. The combination of cloud computing, easy-to-build applications and collaboration are transforming the IT departments of many enterprises into being service providers for their organizations.For CompTIA members and the small business especially, movement to the cloud is setting the stage for a new set of customers.
  • #9 As this wonderful Dilbert cartoon illustrates, for many people both inside and outside the IT department, it is unclear how to start implementing cloud computing.Many people are not capable yet of analyzing and managing the impact of cloud computing on IT services management, governance and especially, information security.
  • #10 A CompTIA survey indicates that an expanded interest in cloud computing is accompanied by a desire for more education about the technology.Although general understanding of cloud computing has improved dramatically over the past year, many users continue to have questions regarding details of cloud implementation. The 2010 CompTIA cloud computing study found that 60 percent of end users desired a clearer definition of cloud computing. In 2011, that number increased to 66 percent. Organizations that have spent time learning about and experimenting with cloud solutions indicate they have a higher level of comfort with cloud computing. In the new CompTIA study, 72 percent of these organizations feel more positive about cloud computing now than they did one year ago. Another 25 percent report no change in their perception.For those who feel more positively about the cloud than they did a year ago, the primary reasons are the technical benefits and the ability to achieve other business objectives. This finding is in line with data from other CompTIA surveys, where the primary advantage of cloud computing appears to be increased capability, not cost savings.
  • #11 Momentum behind the move to cloud computing continues to accelerate. More than half (56 percent) of the organizations surveyed for CompTIA’s August 2011 Second Annual Trends in Cloud Computing study said their investment in cloud computing will increase by 10 percent or more over the next 12 months.
  • #12 These are important characteristics of this new exam. As always with CompTIA, it’s vendor neutral.It is not technical in nature, in the sense that most of our + series exams are—so it appeals to a wide range of professionals, which I’ll talk about next.And, the exam objectives were originally developed in conjunction with a review board including some important cloud vendors like VMWare, Cisco, EMC and IBM.
  • #13 “As use of the cloud expands, the demand for IT workers with cloud computing knowledge grows as well. CompTIA Cloud Essentials is designed to bolster the cloud computing credentials of the IT workforce.There are many more jobs that may not specifically mention cloud computing, but are directly tied to the cloud. These include jobs in a data center, which is the back end for anything involving cloud computing. Database management, network management, systems administration and integration and many other IT positions also have a cloud component. Individuals in these job roles and scores of others are candidates for CompTIA Cloud Essentials. 
  • #14 The need for validation of SkillsEvery profession needs a foundational layer to give individuals the fundamental skills prior to working on a specific system or technology. Accountancy is a great example of this. In IT, vendor-neutral certs give the individual the necessary platform from which to then build-product specific skills. The key is that product-specific skills are learnt in the workplace, but by being skilled in the fundamentals, which CompTIA provides, the individual has a skills set - and a skills set that is matched to specific job roles – which allows them to make a contribution from day one.
  • #15 The five primary knowledge domains in the exam range from learning what cloud means from a business perspective, to learning what the issues are with integrating cloud computing into an organization’s existing risk, compliance, and regulatory framework.
  • #16 Covers a range of cloud computing principles and concepts – from both the business and technical perspectives – and what’s involved in moving to and governing the cloud. This specialty certification was developed in cooperation with ITpreneurs, a leading provider of competence development solutions for IT best practices.Content of the CompTIA Cloud Essentials exam is based on consultation and insights from leading subject matter experts and organizations in the cloud computing market, including Amazon, Cisco, Citrix, EMC, Google, HP, IBM, Microsoft, Rackspace and VMware.
  • #17 Here are specifics on the exam.It is available at commercial testing centers and partner pricing is available.
  • #19 Cloud Essentials was launched in December and as you can see here, courseware is available from SkillSoft and ITpreneurs.
  • #22 Slide 1 – Building Cloud Competencies – 1 minuteGood morning! My name is Brant Seethaler and I am here today to discuss with you our approach towards building Cloud Competencies. We will also dive into a specific case at ING Bank in The Netherlands where we were able to take a large-scale training initiative as part of ING’s Cloud transformation. We’ll dig into that in a bit.
  • #23 Slide 2 – Who is ITpreneurs – 1 minute For those of you who are not familiar with ITpreneurs, we are a content company. We develop training programs in a number of Best Practice frameworks such PRINCE2, ITIL, COBIT, and more recently Cloud Computing &amp; Virtualization. Although Cloud Computing in itself is not a Best Practice, education and competency development fits well with our vision towards helping organization adopt Best Practices and be able to improve and manage IT.
  • #24 Slide 4 – An example of our Business Model – ½ minute It’s pretty self-explanatory – We develop Courseware. Whether that be an e-learning course, a classroom course, business Simulation. Our Reseller/ Delivery Channel than packages this content with their offering. IN some cases utilizing ITpreneurs instructors but in most empowering their own. And finally the end users receive high quality training.
  • #26 Virtualization and cloud computing are all around us. Read any newspaper, and it is not hard to find virtualization or cloud computing being mentioned. From Ikea’s IT department to Sony’s PlayStation, everybody is going into cloud. Why? Is it just some buzz that we all participate in, or does it add real business value?The diagram, Gartner’s Technology Hype Cycle, shows the typical progression of an emerging technology, from over enthusiasm through a period of disillusionment to an eventual understanding of the technology&apos;s relevance and role in a market or domain. In 2009, Gartner placed cloud computing at the peak, meaning it was at that moment at the height of its hype.
  • #28 As an example of the mass adoption of the consumer migration to the Cloud
  • #29 ING - banking, insurance and asset-management 40 countries, 85 million customers105,000 employees, EUR1,261 trillion in assetsING’s vision is to be the preferred bank for our customers. This means:First choice for all their banking and financial needsExceeding expectations every time, so that they will recommend us to othersTrusted as their primary bank for managing their financial future
  • #40 30 minshttp://blog.comptia.org/2012/03/02/making-cloud-less-overcast/http://certification.comptia.org/getCertified/certifications/cloud.aspxKeynote: Making Cloud Less OvercastIan Moyse, Industry Authority on Cloud SecurityIan will discuss how theCompTIA Cloud Essentials certification can differentiate suppliers’ company accreditations and give insight into the obvious growth of cloud despite the confusion that still surrounds this topic.
  • #52 Rise’s own list of USA Cloud Adoptions &amp; Trends 2012 report highlights from the press release covers the bases pretty well (adjustments to grammar from the King’s English to Ameri-speak courtesy of TalkinCloud): http://www.talkincloud.com/survey-united-states-still-fastest-growing-cloud-market/?elq=c85cf5493dda4cfdae034c9ed33f89bb&amp;elqCampaignId=9
  • #56 A four Letter Acronym is the new Three Letter Acronym – SaaS, PaaS, IaaS, HaaSetc
  • #65 Cloud Hurdles – past week Windows Azure offline half a day, Google has had big outages, Blackberry
  • #67 http://www.cio.com/article/593953/The_Politics_of_Cloud_Apps_Beware_IT_Staff_Unrest?page=2&amp;taxonomyId=3024
  • #69 With Cloud technologies – job roles and skills may change
  • #70 http://www.businesscloud9.com/content/get-skill-not-job/8019
  • #71 http://www.crn.com/slide-shows/cloud/232301107/10-cloud-predictions-for-2012.htm?pgno=9http://www.cio.com/article/692542/The_IT_Jobs_Cloud_Computing_Will_Create
  • #72 http://www.infoworld.com/d/cloud-computing/need-job-in-it-cloud-needs-you-689
  • #73 http://www.wantedanalytics.com/press/2012/01/05/hiring-for-cloud-computing-skills-grows-61/
  • #76 http://www.slideshare.net/glenroberts/top-10-cloud-computing-certifications
  • #79 Created by Ian Moyse – Webroot EMEA Channel Director
  • #80 30 minshttp://blog.comptia.org/2012/03/02/making-cloud-less-overcast/http://certification.comptia.org/getCertified/certifications/cloud.aspxKeynote: Making Cloud Less OvercastIan Moyse, Industry Authority on Cloud SecurityIan will discuss how theCompTIA Cloud Essentials certification can differentiate suppliers’ company accreditations and give insight into the obvious growth of cloud despite the confusion that still surrounds this topic.
  • #85 Could note on the criticality point that the employees and companies reinforce one another (training becomes a selling point to attract employees)Could mention increasing prevalence of TMS
  • #88 SkillSoft is recognized as a leader in the e-learning market by thousands of organizations, analyst firms and publications. (bullet points are self-explanatory)