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Classifying Functional Areas of the Hotel
- 1. Functional Areas By ArpendraChauhan OF HOTEL
- 2. FRONT OFFICE 01 03 02 04 05 06 08 07 09 10 HOUSEKEEPING F&B SERVICE KITCHEN ENGINEERING ACCOUNTS SECURITY HUMANRESOURCES SALES & MARKETING IT/ SYSTEMS
- 3. Front Office Nerve ofthe hotel
- 4. ● The mostvisible department in the hotel ● The place where guest receives the first impression of the hotel ● Front office is also the communication centre for the hotel’s operations ● Includes departments like reception, bell desk, concierge, telephone operator, reservations, guest relations, business centre etc. ● Staff is responsible for reservation of rooms, registration information, cash handling etc. ● Plays an important role in generating revenue by selling rooms ● Does upselling to the existing as well as new guests
- 5. ● Cross sellsother facilities in the hotel to the guests ● Considered as a complain handling department of the hotel ● Coordinates with housekeeping department to get the rooms ready on time ● Confirm group reservations for weddings & conferences ● Handles & manages all VIP movement in the hotel ● Maintain all the guest record- history & data ● Manages the details in the property management system
- 6. HOUSEKEEPING Professional quality cleaningwith a personal touch
- 8. ● Responsible formanagement of guest rooms & cleanliness of all public areas ● Needs to work in coordination with FO in order to keep the guest room information up to date ● Responsible for laundry of all the guest as well as the hotel linens ● Polishing of furniture & fixtures in the hotel ● Cleaning of metal furnishings & fixtures ● Managing trash in the hotel in most sanitary manner possible ● Maintains minibar inventory & consumption
- 9. Food & Beverage Service Servingyou with smile
- 11. ● Taking food& drinks orders ● Relay customer’s order to the kitchen staff ● Accept payments ● Serve food & drinks to customers at a counter, at a stand, or in a hotel room ● Taking feedback ● Clean assigned work areas, dining tables, or serving counters ● Replenish and stock service stations, cabinets, and tables ● Set tables or prepare food trays for new customers ● Maintain inventory of alcohol & other items
- 13. F&B PRODUCTION Cooking withPassion
- 15. ● Set upworkstations with all needed ingredients and cooking equipment ● Check quality of ingredients ● Ensuring food preparation areas are clean and hygienic ● Washing utensils and dishes and making sure they are stored appropriately ● Sorting, storing and distributing ingredients ● Disposing of rubbish ● Cleaning the food preparation equipment, floors and other kitchen tools or areas
- 17.
- 18. ● Keep thefacility in top condition for safety, guest satisfaction & profitability ● Works with Housekeeping for deep cleaning ● Maintenance & upkeep of hotel equipments ● Repairs are comparatively expensive, routine maintenance can prevent & delay repairs ● Maintenance & upkeep of grounds, lawns etc. (groundskeeping) ● The crew must maintain the electrical, ventilation, kitchen equipment, parking lot and hotel entrance, swimming pools/hot tubs, exercise equipment, elevators and escalators, roof, walls and floors, heating/cooling, water, phone & other systems
- 20.
- 21. ● Manage theoverall budget of the hotel ● Monitoring expenses & making necessary adjustments ● Processing payroll ● Reporting of inflow & outflow of all expenses ● Auditing cash registers, credit card statements & banking accounts ● Financial auditing of all the departments in terms of inventory ● Monitoring all the business running on credit ● Ensuring taxes applied on all billing software ● Maintaining contracts, insurance policies, tax reports etc. ● Approving all travel agent commissions
- 23. SECURITY DEPARTMENT For your safety& security!
- 24. ● Ensure thesafety and security of guest, staff, visitors and contractors at all times ● Liaise with all department heads to ensure hotel employees are adhering to established security procedures ● Conduct regular mock fire evacuation drill as per the hotels emergencies standards ● Perform surveillance in the entire hotel & public areas ● Escort people in & out whenever required ● Investigate disturbances reported by guest & staff ● Follow up on lost & found items ● Accidents & death in hotel premises ● Safe deposit & locker
- 25.
- 26. ● Recruitment &selection of staff ● Retention of employees ● Teamwork & development of staff ● Developing team work & managerial skills ● Appraisals of the employees ● Maintenance of attendance of staff ● Termination of employees ● Coordinating all staff events & activities ● Orientation for the new hires ● Maintenance of leave data of all the employees
- 27.
- 28. ● Responsible forcorporate & travel agent room sales ● Responsible for group sales ● Contract signing with corporates, travel agents & groups ● Identification of new market & business opportunities to increase sales ● Conduct daily sales calls ● Arrange site inspection trips ● Designs, promotes, advertises special rates and packages to increase bookings ● Making sales strategies as per the target market ● Taking approvals for complimentary rooms ● Keeping updated about the current market trends
- 29.
- 30. ● Ensuring cleanlinessof all data equipment & computer rooms ● Responsible for smooth functioning & coordination of vendors for guest internet ● Responsible for functioning of Property Management System, POS, Telephone ● Ability to troubleshoot hardware & software problems ● Handling network configuration, server, network equipment, email account etc. ● Responsible for anti-virus system in the entire hotel ● Securely keeping of hotel & guest data
- 31. CREDITS: This presentationtemplate was created by Slidesgo, including icons by Flaticon, and infographics & images by Freepik. THANK YOU!