Uploaded byService Design Berlin
Building communities / Service Design Drinks
The document discusses a service design event in Berlin focused on building communities, featuring various speakers and activities related to user-centered design and community engagement. Kara Kane emphasizes the importance of relationships, ownership, and reflective processes in successful community building. Additionally, it includes a discussion on the role of communities of practice and learning within the context of public administration and service design.
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Building communities / Service Design Drinks
- 1. Service Design Berlin U S EE D S / S E P T E M B E R 1 3 , 2 0 1 7 Building communities
- 2. Katrin Business Analyst, DxC Who is inviting? Olga Business Consultant, Fuxblau Mauro Freelance Designer (Hireme) Martin Service Designer, UK Gov Manuel Service Designer, Fuxblau
- 3. Activities of ServiceDesign Berlin Service Design Drinks Service Experience Camp The Service Gazette
- 4. Christian Rudolph Circular Economy JulianKea Hands, Minds & Bricks! Maria Izquierdo Martin Jordan Data & Services Dr. Katrin Dribbisch Design Thinking in Public Administration Aino Hanttu Beyond the holodeck: Creating Next-Gen Experiences Kara Kane Designing distributed communities Public Service Lab TBD Service Design Network Global Conference 2017 — Madrid TBD March April May June July September October November 2017 Agenda
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- 7. What’s the agenda? InputExercise Mingling
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- 9. Who’s talking? Kara Kane Communitymanager for user-centred design GDS
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- 12. @karakane_kk Community Manager for user- centreddesign Government Digital Service
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- 15. @karakane_kk Design student Parsons the NewSchool for Design
- 16. @karakane_kk It started witha love of dance...
- 17. @karakane_kk Design, like dance caninspire confidence and build community
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- 20. @karakane_kk Communities are animportant source of knowledge
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- 26. @karakane_kk A community isfluid and flexible
- 27. @karakane_kk with different levelsof participation
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- 30. @karakane_kk Some communities areabout learning experiences
- 31. @karakane_kk Communities thrive on diversityof expertise
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- 33. @karakane_kk Are there tangibleoutcomes?
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- 36. @karakane_kk 3 things I’ve learnedbuilding communities
- 37. @karakane_kk 1. Build relationships,not platform
- 38. @karakane_kk » Find thetools your community members are already using
- 39. @karakane_kk » Build andsupport relationships, even those which are outside of the formal community activities
- 40. @karakane_kk » Meet faceto face
- 41. @karakane_kk 2. Ownership isthe source of results
- 42. @karakane_kk » Upskill participantsto become facilitators “It feels like a lot of these competitions seem like crowdsourcing rather than doing with. It is about passing it around responsibility. Who is ultimately going to shepherd this stuff and get their hands dirty and do it? That’s harder, but that’s what we’re trying to do” (IDEO CoLab)
- 43. @karakane_kk » Establish strongcommunication to make a community’s vision clear
- 44. @karakane_kk 3. Building communitiesis a reflective process
- 45. @karakane_kk » Learn bydoing “for any project we do there has to be a minimum of two corporate sponsors which creates multiple perspectives…having multiple perspectives on the same problem is super valuable is amounts to accelerated learning, seeing each other’s blind spots, calling those things out it’s just really good” (IDEO CoLab)
- 46. @karakane_kk » Learn fromcommunities of practice
- 47. @karakane_kk The community I workon now...
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- 49. @karakane_kk shared domain ofinterest
- 50. @karakane_kk shared practice withtools, stories, experiences
- 51. @karakane_kk a community ofindividuals who build relationships
- 52. @karakane_kk UK Government usercentred design community: 2000 content designers 700 user researchers 600 designers
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- 55. @karakane_kk GDSGDS » sharedlearning
- 56. @karakane_kk GDS » sharedculture
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- 59. @karakane_kk Brainstorm how tobuild a community for 1 of the following: - A neighbourhood: pick one everyone in your group is familiar with. - Civic participation: a community supported by the city. - Zalando: a community for Zalando, the online retailer. What is the purpose of the community and how does it work? Use the community canvas to help you.
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