The document discusses using cycle time and scatterplots to measure and visualize workflow to better predict completion dates for work items. It introduces the concept of thinking probabilistically rather than deterministically when forecasting, since multiple outcomes are possible. Specific metrics like the 50th, 85th and 95th percentiles of a cycle time scatterplot can provide forecasts of when a given percentage of items may complete. Factors like work in progress, blockers and dependencies affect cycle times as well. The document promotes tracking start and end dates to measure flow and cycle times as fundamental metrics for gaining predictability.