Download as PDF, PPTX
Uploaded byEventbrite
10 Things You Need to Know to Ace Day-Of Event Operations
The document outlines ten essential operational questions to ask before a festival to avoid logistical challenges and ensure a smooth experience. Key considerations include ticket sales expectations, check-in processes, VIP accommodations, onsite payment methods, and managing security and internet access. By addressing these areas and using a reliable ticketing provider, event organizers can enhance attendee satisfaction and minimize issues on the event day.
More Related Content
Similar to 10 Things You Need to Know to Ace Day-Of Event Operations
![[WEBINAR] Top 5 Tips for Throwing A Kick-ass Festival](https://cdn.slidesharecdn.com/ss_thumbnails/webinartop5tipsforthrowingakick-assfestival-180419181614-thumbnail.jpg?width=640&height=640&fit=bounds)
10 Things You Need to Know to Ace Day-Of Event Operations
- 1. and how touse the answers to make sure nothing goes wrong 10 Operational Questions to Ask Before Your Festival
- 2. Every festival isunique. Each has its own set of logistical challenges.
- 3. The one thingmost festivals have in common? Surprises and snafus. Leading us to wonder…
- 4. ?Is the flawlessfestival a myth?
- 5. We think not. Prepareyour team to avoid day-of operational issues by answering these questions.
- 6. $ A D MI T 1 1How many walk-up tickets do you expect to sell?
- 7. If walk-up ticketsales are a priority, make sure you have enough lanes dedicated to sales. Paid ticket-holders shouldn’t be held up by last-minute attendees. And long lines might turn away potential buyers. A Good Rule of Thumb Have 1 window for every 500 walk-ups you anticipate throughout the event. 500
- 8.
- 9. To predict check-intime, think about the speed of your equipment and whether you’re handing out wristbands, lanyards, or other verification types. If check-in will take more than a few seconds per person, plan for more gates.
- 10. Wondering how manypeople can enter your event per hour? Here’s a simple formula. = maximum flow rate # of check-in lanes # of attendees processed by a single device per hour
- 11. V. I .P. 3Are you selling VIP tickets?
- 12. VIP attendees aresome of your biggest event evangelists. Create a separate entry point and dedicated staff for VIP ticketholders. They paid more for an elevated experience, so don’t let them down.
- 13. $ 0123 4567 89101112 4How will you accept payments onsite?
- 14. For Cash You’ll needa secure location to store it and a system for managing reconciliation. For Credit Cards Use a mobile payment technology (like Eventbrite) for heightened security and flexible payment locations.
- 15. BOX OFFICE 5What sortof box office will you have? BOX OFFICE
- 16. But, if atent makes the most sense, make sure it has walls to protect your cash from theft and the elements. If you have the budget, a permanent box office is far more secure than a trailer or tent.
- 17. 6Do you havea safe-keeper for valuables?
- 18. Designate a paidstaff member to oversee wristbands, credentials, and other valuable collateral.
- 19. 7How will your teamaccess the internet?PUBLIC WiFi
- 20. Public WiFi andcellular networks are unreliable and can become bogged down easily when a lot of people are using them. Make sure you have a local, private WiFi network for your ticketing equipment, and a direct power source for both.
- 21. EXIT ENTRANCE 8Does your team knowhow to turn your entrance into an exit?
- 22. Make sure staffknow how to clear the entrance and quickly turn it into an exit, if needed. This is important for the end of your event but also in case of emergencies!
- 23. 9Do you havean escalation path?SECURITY
- 24. In case somethingdoes come up, know who will handle it. For every area that might become a problem, designate a point person that your team can escalate that issue to.
- 25. A D MI T 1 10Who is your ticketing provider?
- 26. Remember, an all-in-oneticketing solution does more than just manage sales and entry. A tested, proven platform is key to ensuring a smooth check-in process. Ask your provider how they plan to make your event trouble-free and turn any chaos into calm.
- 27. With the rightamount of planning, you can make the flawless festival experience a reality for yourself and your fans.
- 28. For a moredetailed action plan on how to create a festival that goes off without a hitch, hit the button below! Read More Here
- 29. Eventbrite powers morethan two million live experiences each year, hosting the world’s largest online selection of events. Built with a focus on reliability and scale, the platform serves hundreds of thousands of event organizers, including Tribeca Film Festival, BottleRock, Maker Faire, Wanderlust, and many more. Organizers use Eventbrite to boost ticket sales, promote and manage events, and analyze results across multiple sales channels: web, mobile, point-of-sale, and a growing distribution platform. Consumers use Eventbrite to discover exciting things to do and get tickets on a safe, easy-to-use platform. To find out how you can innovate with Eventbrite and grow your event, visit www.eventbrite.com/blog/contact or give us a call at (866) 902-2531.