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Newport University presentation PDF
- 1. Newport University St David’s Day Lecture “Our Changing World: 21st Century Workplace” National athletes for growth! Lane 1: Public Services Lane 2: Business Lane 3: Students Speaker: John James Dew OBE ©Dew Cadre Change (Associates) Ltd 2011
- 2. Presentation Aims… Explore togetherthe: 21st Century operating environment (Focusing in on the Economy and Technology) Emotional impact of uncertainty and recession upon us and our teams (Using Athletics as a metaphor….. “Athletes for Growth”) (Highlighting some: key emergent themes, techniques, response strategies)
- 3. Our operating environment… Diminishing Resources Global and National challenges Sustainability that are big, messy and complex… Climate Change Age Globalisation Demographic Social China Networking & India Economic Digital Age downturn
- 4. Internal driving forces External driving forces Our organisation Internal restraining forces External restraining forces Techniques and Tools: Visualisation through dynamic and facilitated force field analysis and mapping
- 5. Our changing World…The economy Our entire World is affected by the prevailing economic climate… We are in the midst of a raging “Debt Storm”. In the UK our National Debt is: £1,016,000,000,000 (Over £16,000 for every UK citizen!)
- 6. And rising….. £5,000 Per Second £300,000 Per Minute £18,000,000 Per Hour £432,000,000 Per Day £12,960,000,000 Per Month £155,520,000,000 Per Year £466,560,000,000 2015
- 7. “Read all aboutit…” “Get your daily news..!” How should I react? Government spending cuts Unemployment highest for two decades! Eurozone under threat! Capital programmes devastated! Years of austerity ahead! Greece, Spain and Italy in severe trouble! France looses its AAA rating
- 8. Our changing World…The Digital Age Our entire World is affected by the digital Era… every aspect and facet of our daily lives are being, and will continue to be……. Transformed. The digital age has arrived…. and there is no turning back!
- 9. Transformation and TechnologicalAdvance…. Smart phones e-Commerce Digital On-line services communications m-Commerce Broadband Cloud computing Social Media Social Networking Virtualisation
- 10.
- 11. And now… …One Smart Phone does the lot!!! Emergent Theme: Virtual world, mobile, 24/7!
- 12. Digital impact: Society… National change in Libya, Egypt, Tunisia Media Revolution: • Information streamed live around the globe • Social media and networking a force for good and bad Personal Access to Information: • Unparalleled information access: QR Codes • Global 24/7! • From “point and click” to “touch and go”….. “talk/think and go” Personal Lifestyle changes: • Increasingly connected • Mobile not static Emergent Theme: One connected World!
- 13. Digital impact: Employment… Rapid decline of: • Full-time employment • Job for life • Single Career Rapid increase in: • Short-term contracts offering agility and flexibility • Self entrepreneurship/Freelancing • Collaboration and Partnering People will have: • Several “careers” • Multiple work experiences • Greater control over work / life balance • Contribute to society across all three sectors Emergent Theme: 20th Century “Workers” become highly mobile 21st Century “Associates” in the pursuit of ventures and initiatives that make a difference.
- 14. Digital impact: Workplace…. Next Generation “Knowledge Workers” • Are a force for and will drive change • They can work for more than one organisation, are highly agile, and innovative. • New models of leadership and management will emerge • Flatter non-hierarchical environments • New reward and recognition systems Working Environments Changing: • 24/7 and the Virtual Office • Increased automation of transactional work • Reduction in big owned ICT infrastructure and systems, support departments in favour of purchased virtual services through the cloud! Emergent Theme: We are in the age of collaboration, merger and delayering …. of OD, now driven by innovation, and resulting in the deconstruction of old operating models.
- 15. Digital impact: Business… On-line e-commerce revolution in: Retailing: • Changing face of our high streets • Impact upon video, music, newsagents, insurance, travel agents… Property: • Commercial, office and retail property sectors affected as demand flattens • Shift away from big offices with rows of workstations towards bookable collective and creative spaces. • Virtual work space Consumer habits: • IT Savvy generation – first place they look is the internet • Growing evidence that its becoming increasingly mobile • I want it now society! Emergent Theme: The whole basis of business trade is shifting!
- 16. Digital impact: PublicServices… Citizen access and engagement: • Multi-channel access • Hubs and spoke community services, LA cable TV services, On line transactional services… Employment terms and conditions: • Outdated • Inflexible – failing to exploit digital age opportunities • Unaffordable Attitude to 21st Century digital age: • Resistant • Unsighted • Off the pace Emergent Theme: The public sector must embrace and lead the transformation not wait for the Tsunami to overwhelm it!
- 17. Emotional impact onus and our people…. Confusion Excitement Isolation Opportunity Increased Uncertainty Capability Pressure Freedom Anxiety Joy!!! Insecurity Security
- 18. Emotional impact onus and our people….
- 19. 2010 Commonwealth Games Delhi India For 9 months prior to the games there was a continuous and sustained stream of negative media coverage. Just 3 months before the games were due to start… many were questioning whether they should India Gate take place or not. Delhi
- 20. Headlines included… “Highway infrastructurein doubt – Highway Bridge collapses” “Delhi Rail Link three months behind schedule and in doubt” “Construction 9 months behind schedule” “Athletes Village is a sewerage strewn dumping site” “Wild dogs roam athletes accommodation” “National Teams are considering withdrawing on health and safety grounds” “Delegations meet with India Government to express concern” “With just weeks to go to the start of the games crisis talks are underway to avert a disaster” “Flooding affects games preparations”
- 21. Potential impact uponathletes…. Self doubt and negativity Morale plummets Reduced training effort Demoralisation Lack of effort and focus Loss of commitment
- 22. How did theyrespond…. Steadfast Undeterred Passion Focused to Excel! Concentrated Hard Working
- 23. Commonwealth Games 2010…Whatdid happen? Our Athletes held their nerve; The Games did take place; They were a success; and Individual life-long dreams, ambitions and dedication - Triumphed over sustained negativity and doubt!
- 24. So what canwe learn from our 2010? Athletics tips for us… • Maintain a sense of purpose and self-worth • Maintain our passion, drive and determination • Continue to hone our skills - especially digital skills • Strive for excellence and embrace technology fully • Be bold, courageous and competitive • Build networks and Alliances (Strength in numbers… and Strength in depth… TEAM)
- 25. Our response …. Creative Compete Coalesce We must Adapt! Innovate Agile Inspire Adjust Improve Adept
- 26. In practical terms… Operateat the digital frontier with heightened levels of innovation and collaboration: • Understand and embrace the digital revolution • Become multi-channel individuals/enterprises • Forge new digitally enabled-operating models • Envision new opportunities • Think Global! (India 8% Growth!) • Challenge the status quo • Encourage our people to be innovative • Aim to delight our customers! • Empower our people to handle change stressors better Techniques and Tools: Pattern breaking, reframing, rational analysis, mentoring, Think Win = Win!
- 27. Transformation Conclusions…. Our whole Nation is in need of all sector transformational change, leadership, and innovation… We are entering a new era, tough times ahead… Yes, but… just like the 2010 athletes, we need to keep our eyes firmly on our prize: A sustainable future Envisioning the future digital landscape and exploiting it Playing a pivotal role in helping our Nation through recession – by challenging the normal conventions; stimulating creative thought, innovation, drive and energy; and generating Wealth!
- 28. “National Wealth Athletes… Hold your nerve and hold the line …..Remember it is not the strongest who survive, nor the most intelligent, but those most adaptable to change!” Charles Darwin Happy St David’s day and Thank you for listening ©Dew Cadre Change (Associates) Ltd 2011