With Sales Agent in Microsoft 365 Copilot, EY is reimagining CRM and enhancing how 400,000 professionals build trust globally. Read the story: https://msft.it/6047trEaX #MSIgnite
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Ignite 2025 marks a new chapter for agentic business apps. Introducing the Sales Development Agent—coming to the Frontier Program this December. Scale sales, drive pipeline growth, and unlock secure, real-time data access with new MCP server innovations across Dynamics 365 and Power Platform. It’s time to modernize workflows and accelerate innovation with agents. Join the Frontier Firm movement and see how agentic solutions can redefine your business transformation. Explore more here:https://msft.it/6047tRFL7
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Microsoft Dynamics 365 reposted this
Join Julie Strauss, Karan Nigam, Sherry Martin (EY), and Pia Cedendahl(Sandvik Coromant) at Microsoft Ignite to learn how to drive faster lead-to-deal conversion with AI agents. Microsoft 365 Copilot and prebuilt agents in Dynamics 365 are transforming critical sales processes—freeing sellers to focus on building quality relationships. In this session, you’ll: ✅ See how lead qualification, deal acceleration, closing, and cross-selling are automated using real-time customer signals ✅ Explore new agents and seller use cases ✅ Learn adoption strategies to unlock revenue growth 📅 Thursday, Nov 20 | 9:45–10:30 AM PT 📍 Moscone Center, San Francisco + Online 🔗 Add to schedule: https://msft.it/6041tKHlL
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Join Alan Ross, Lidia Daldoss, Ph.D. (Visa), and Sparsha Sundaresh at Microsoft Ignite to explore what’s new in agentic service and how organizations are evolving toward frontier service models with Dynamics 365. In this session, you’ll: ✅ Learn how service leaders are embracing AI agents to reduce manual effort, shrink resolution times, and prepare for fully autonomous customer experience. ✅ Experience how AI agents automate case triage, identify intent, and manage knowledge, cases and quality, to deliver better customer experiences at lower cost. ✅ Gain best practices and insights from global leader Visa on their journey to becoming a Frontier Firm and the steps they are taking to accelerate their 2030 vision for scalable, cost-optimized service. 📅 Thursday, Nov 20 | 8:30–9:15 AM PT 📍 Moscone Center, San Francisco + Online 🔗 Add to schedule: https://msft.it/6046tOVik
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Join Devasena Rajamohan, Karan Nigam, Aurelien Pichon (Visa), and Pia Cedendahl (Sandvik Coromant) at Microsoft Ignite to explore how Dynamics 365 and Microsoft 365 Copilot deliver agentic customer experiences (CX)—helping organizations boost revenue and improve CSAT. In this session, you’ll: ✅ Hear Visa’s journey and vision for agentic CX transformation ✅ Discover real-world impacts, lessons learned, and what’s next for early adopters ✅ Explore the latest CRM and CCaaS innovations and Microsoft’s AI vision for revenue-generating functions 📅 Tuesday, Nov 18 | 1:00–1:40 PM PT 📍 Moscone Center, San Francisco + Online 🔗 Add to schedule: https://msft.it/6045tOPoZ
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Get ready for the next era of ERP — powered by AI and agents. At Microsoft Convergence 2025: The ERP Community Conference, we’re bringing the future of business applications to life. Join us in Miami to see how organizations are: ⚙️ Modernizing finance and operations with agentic ERP 🤝 Transforming collaboration across the business 🚀 Accelerating innovation with AI and Dynamics 365 📅 December 9–12 | Miami, FL 🔗 Register now: https://msft.it/6041t3cNd
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Join Jack Rowbotham and Navjot Khalsa behind-the-scenes at Microsoft to see Sales Research Agent in Dynamics 365. Sales Research Agent is your built-in partner to streamline time spent on reports, answer questions quickly, and surface insights that might otherwise be buried. Watch the tour and learn how to make the switch: https://msft.it/6048tMhA2
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Join Nitasha Chopra, Marty Priest, Christian Lewis (BNY), and Abi Sridhar (Avanade) at Microsoft Ignite to learn proven strategies for rapid time-to-value, smooth data migration, and quick adoption of Copilot and agents. Ready to leave legacy CRM behind? In this session, you’ll: ✅ Discover how global companies are moving to Dynamics 365 to drive growth ✅ Get tools, templates, and real-world stories for a secure, confident transformation—at your pace ✅ Learn best practices for accelerating adoption and unlocking measurable value 📅 Tuesday, Nov 18 | 5:00–5:45 PM PT 📍 Moscone Center, San Francisco + Online 🔗 Add to schedule: https://msft.it/6043tMvqb
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Exceptional experiences start with connected platforms. See how Microsoft Teams Phone and Dynamics 365 Contact Center drive modern engagement: https://msft.it/6046tMosE
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The 2025 Magic Quadrant™ for CRM Customer Engagement Center recognizes Microsoft as a Leader, positioned furthest on Completeness of Vision. This is why we feel we were recognized: 🔹Agentic AI for smarter service 🔹Low-code extensibility for rapid innovation 🔹Deep Microsoft integration for seamless workflows Thank you to our customers and partners for raising the bar with us. Learn more: https://msft.it/6040tzhFO
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