Microsoft Dynamics 365’s Post

Join Alan Ross, Lidia Daldoss, Ph.D. (Visa), and Sparsha Sundaresh at Microsoft Ignite to explore what’s new in agentic service and how organizations are evolving toward frontier service models with Dynamics 365. In this session, you’ll: ✅ Learn how service leaders are embracing AI agents to reduce manual effort, shrink resolution times, and prepare for fully autonomous customer experience. ✅ Experience how AI agents automate case triage, identify intent, and manage knowledge, cases and quality, to deliver better customer experiences at lower cost. ✅ Gain best practices and insights from global leader Visa on their journey to becoming a Frontier Firm and the steps they are taking to accelerate their 2030 vision for scalable, cost-optimized service. 📅 Thursday, Nov 20 | 8:30–9:15 AM PT 📍 Moscone Center, San Francisco + Online 🔗 Add to schedule: https://msft.it/6046tOVik