The 2025 Magic Quadrant™ for CRM Customer Engagement Center recognizes Microsoft as a Leader, positioned furthest on Completeness of Vision. This is why we feel we were recognized: 🔹Agentic AI for smarter service 🔹Low-code extensibility for rapid innovation 🔹Deep Microsoft integration for seamless workflows Thank you to our customers and partners for raising the bar with us. Learn more: https://msft.it/6040tzhFO
Microsoft being furthest on completeness of vision shows where CEC is going next smart AI, low-code flexibility and deep Microsoft integration. Less complexity more outcomes. Well deserved Microsoft Dynamics 365 .
Congrats Microsoft Dynamics 365
Head of IT CRM Applications bei Geberit
1wCongratulations Microsoft on being named a Leader 🎉 – impressive recognition, though I can’t help but wonder if Gartner’s evaluation included support quality, product stability, communication, or bug-fixing speed 😉 In day-to-day operations, many organizations struggle with recurring issues: simple bugs taking months to resolve, unreliable routing logic, limited monitoring capabilities, and long waits for post-incident explanations. Similar challenges can also be seen in areas like Real-Time Marketing, where stability and transparency often remain aspirational. Fortunately for Microsoft, the Magic Quadrant doesn’t measure real-world performance and support experience — otherwise the results might tell a slightly different story. Curious to hear from others in the community — how have your experiences been with Microsoft Dynamics 365 Contact Center or Real-Time Marketing in practice?