CGS (Computer Generated Solutions)

A lot of the AI-in-learning conversation still focuses on what tech might replace. But the real opportunity heading into 2026 is how AI can actually strengthen the human skills teams rely on most. I break this down in a new piece for EdTech Digest published today — from immersive roleplay that builds empathy and communication to why human-centered learning will be the real differentiator next year. Thanks to Victor Rivero for the opportunity. Check out the full piece here: https://lnkd.in/eFs38VgX #EdTech #AIinLearning #ImmersiveLearning #FutureOfWork #SoftSkills #WorkforceReadiness

Phil Friedman shares how Cicero – Lifelike roleplay for any workplace interaction can help global workforces enhance their emotional intelligence and sales skills via immersive roleplay. Many thanks to Vitaly Geyman MBA, CEO Insights for the thoughtful discussion.

In a new thought leadership piece for The European Business Review, Phil Friedman shares strategies for global business leaders to leverage AI to help make workforces more human, not less. Many thanks to Louise Reyes for sharing Phil's insights. Read the full story here: https://lnkd.in/ewktpsbV

Forward-looking insights from John Samuel to help IT leaders get ahead in 2026 with best in class AI governance. Thanks again Victoria Durgin for sharing John's insights on this important subject. ⬇️

The WPI Conversation: How AI can teach us to be better humans In a recent WPI Conversation, "How AI can teach us to be better humans, WP Intelligence Council member Phil Friedman, CEO of CGS (Computer Generated Solutions), weighs in on the evolving role of AI in enterprise strategy. “The same technology once accused of making work transactional can now make it transformational. AI’s greatest value isn’t in replacing people. It’s in helping us see ourselves more clearly. When used responsibly, immersive AI can provide unbiased, immediate feedback on how we communicate, something even the best human coach can’t do consistently or at scale. In that sense, AI becomes a mirror, reflecting how we show up in critical moments and helping us strengthen the very qualities that make us human." Read the full Q&A here=>https://lnkd.in/eE7Q-rg6

Honoring Our Veterans... Today and Every Day Today, we pause to honor the brave men and women who have served and sacrificed to protect our freedoms. At CGS, we are deeply grateful for the veterans within our own community, and across the nation, whose courage, leadership, and selflessness inspire us all. Their commitment to service reminds us of the power of dedication, teamwork, and resilience -- values that guide everything we do. To all who have worn the uniform: thank you for your service and your sacrifice. 🇺🇸 #VeteransDay #ThankYouVeterans #CGSCares #Service #Gratitude

🎉 Big news from CGS Immersive! We’re proud to share that we've been named one of Training Industry’s 2025 Top 20 IT and Technical Training Companies! 🏆 This recognition is a testament to the innovation, creativity, and dedication of our team, led by Doug Stephen, who continue to redefine what’s possible in workforce readiness through immersive learning, AI, and roleplay simulation. Congratulations all for this well-deserved honor — and a special shoutout to all of our industry peers recognized this year for helping raise the bar in corporate learning and development. #CGSImmersive #LearningAndDevelopment #AI #ImmersiveLearning #WorkforceTraining #CorporateLearning #TrainingIndustryTop20

As AI reshapes the workplace, one big question remains: can technology actually make us more human? In a new Washington Post Intelligence Q&A, Phil Friedman shares how AI-powered roleplay is helping organizations strengthen the human skills — empathy, communication, collaboration — that automation can’t replace. It’s a timely reminder that the future of work isn’t just about smarter machines, but more emotionally intelligent people. Thank you to Luiza Savage for the thoughtful conversation. Read the full article here: https://lnkd.in/ebhytzHj #AI #Leadership #FutureOfWork #SoftSkills #ImmersiveLearning #CGS

Time’s almost up! Don’t miss your chance to join CX visionary Adrian Swinscoe and CGS's COO John Samuel for a fast-paced, practical session on how mid-market leaders can out-serve larger competitors with smarter CX and AI strategies. Wednesday, Nov. 5 | 11 AM EST What's in store: ✅ Actionable frameworks to improve NPS and retention ✅ Real-world AI use cases that boost CX and EX ✅ Insights you can apply immediately to drive results Spots are filling fast — save yours now: https://lnkd.in/eiwBA4bX #CustomerExperience #AIDrivenCX #CXLeadership #DigitalTransformation

Looking forward to participating with Adrian. Should be a great and fun session for everyone.