Looking forward to participating with Adrian. Should be a great and fun session for everyone.
Turning AI into a CX Advantage, not a buzzword AI isn’t just for tech giants. It’s transforming how mid-market companies serve customers—and John Samuel, COO at CGS, is leading that change. As the executive overseeing CGS’s digital transformation and AI-driven contact center operations, John ensures advanced technologies translate into stronger outcomes and exceptional service. Join John and Adrian Swinscoe, CX visionary and Forbes contributor, for a live session on how to compete—and win—through smarter CX frameworks and practical AI adoption. ✅ Learn how mid-market firms are applying AI to real CX challenges ✅ Discover simple frameworks that improve retention and customer satisfaction ✅ Leave with insights you can implement right away Wednesday, Nov 5 | 11 AM EST Register here today: https://lnkd.in/eiwBA4bX #CustomerExperience #AIDrivenCX #CXLeadership #DigitalTransformation
