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![CONFIDENTIAL • EVOLVE 2.0 •
• Business Communication Training to maximise
“voice presence” [Speech Impact Training]
• Associate & manager training for remote
working and effective leveraging of new work
spaces [e-Work Online Training]
• Comprehensive IT training on new UC-based
collaboration tools [UC Toolkit]
• Work space satisfaction monitoring and
development [Leesman Index]
Behaviours – New Manager & Associate Skills
11/02/2015 31
“Behaviours”](https://image.slidesharecdn.com/smarterworking2014-150211145135-conversion-gate01/75/Smarter-Working-31-2048.jpg)
![CONFIDENTIAL • EVOLVE 2.0 •
• Business Communication Training to maximise
“voice presence” [Speech Impact Training]
• Associate & manager training for remote
working and effective leveraging of new work
spaces [e-Work Online Training]
• Comprehensive IT training on new UC-based
collaboration tools [UC Toolkit]
• Work space satisfaction monitoring and
development [Leesman Index]
Behaviours – New Manager & Associate Skills
11/02/2015 31
“Behaviours”](https://crownmelresort.com/image.slidesharecdn.com/smarterworking2014-150211145135-conversion-gate01/75/Smarter-Working-31-2048.jpg)
Uploaded byRichard Rogers
Smarter Working
The document outlines the concept of 'simply smarter communication' and modern work trends, emphasizing the need for optimally designed workspaces that support both virtual and face-to-face collaboration. Plantronics aims to reduce real estate costs while enhancing employee productivity and wellbeing through innovative audio devices and training programs. It highlights the importance of addressing acoustic challenges in the workplace to boost concentration and overall work efficiency.
![Richard Rogers [Autoguardado]](https://cdn.slidesharecdn.com/ss_thumbnails/richardrogersautoguardado-090415005627-phpapp02-thumbnail.jpg?width=640&height=640&fit=bounds)
Smarter Working
- 1. Simply Smarter Communications™ RichardRogers Head of B2B Marketing, Europe & Africa
- 2. CONFIDENTIAL • EVOLVE2.0 • • UK Office • US HQ Office, Santa Cruz • Europe & Africa Smarter Working Policy • Global Smarter Working Policy • German Office Plantronics Smarter Working Journey • Netherlands Office • Spanish Office
- 3. Simply Smarter Communications™ Characteristicsof Modern Work
- 4. CONFIDENTIAL • EVOLVE2.0 • Most Employees Work Off-site Some of the Time 11/02/2015 4 Opportunity for real estate rationalisation and to re-think workspaces
- 5. CONFIDENTIAL • EVOLVE2.0 • Collaborating More Than Ever SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 11/02/2015 5 Right tools, workspaces and training required for productive virtual collaboration
- 6. CONFIDENTIAL • EVOLVE2.0 • Limitations of Text-Based Communication SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 11/02/2015 6 The “phone” is still a critical business tool
- 7. CONFIDENTIAL • EVOLVE2.0 • Still a Need to Meet Face-to-Face SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” 11/02/2015 7 Opportunity to optimise workspaces for the most effective F2F encounters
- 8. CONFIDENTIAL • EVOLVE2.0 • Modern Work Trends – PLT Opportunity 11/02/2015 8 Driving Needs “In the Office” Working off-site some of the time Increasing virtual collaboration Phone critical for resolving business issues Face-to-Face meetings are important for certain activities
- 9. Simply Smarter Communications™ Implementinga Simply Smarter Office
- 10. CONFIDENTIAL • EVOLVE2.0 • Simply Smarter Office Goals 11/02/2015 10 Cost savings from reduced real estate Attraction and retention of talent More agile and responsive business Safeguarded business continuity Employee wellbeing Increased productivity of employees Upgraded management culture Improved collaboration Reduce Attrition
- 11. CONFIDENTIAL • EVOLVE2.0 • “Bricks” Work Spaces “Bytes” Unified Communication & Collaboration “Behaviour” Manager & Associate Skills Foundations of a Simply Smarter Office Implementation 11/02/2015 11 Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
- 12. CONFIDENTIAL • EVOLVE2.0 • Work Space Zones for Productive Information Work 11/02/2015 12 “Bricks”Concentrate •Focused individual work •Quiet, enclosed space •Private Collaborate •Group discussions •Presentations •Audio / video conferencing •Brainstorming sessions •Formal meeting area •Stimulating Contemplate • Taking time out •Comfortable •Re-energizing Communicate •Mixture of face- to-face and virtual collaboration / communication •Superb acoustic shielding •Fixed or flexible desk space
- 13. CONFIDENTIAL • EVOLVE2.0 • New Office Work Spaces 11/02/2015 13 “Bricks” “Collaborate” “Contemplate” “Communicate” “Concentrate”
- 14. CONFIDENTIAL • EVOLVE2.0 • Noise & Lack of Speech Privacy = Biggest Complaint of Office Workers 11/02/2015 14 Disrupts Concentration Decreases Productivity Increases Stress Source: Acoustical Analysis in Office Environments Using POE Surveys, University of California, Berkeley’s Center for the Built Environment (2007) “Bricks”
- 15. CONFIDENTIAL • EVOLVE2.0 • Low Awareness of Office Noise Issue Amongst Managers 11/02/2015 15 70% of office workers believe their productivity would be higher if their environment was less noisy 81% of managers are unconcerned about office noise Source: American Society of Interior Designers (ASID) “Bricks”
- 16. CONFIDENTIAL • EVOLVE2.0 • Common sources of Noise Pollution impacting Employee Productivity: • Noise infiltrating across a more open office due to less physical barriers • Lack of sound absorption materials used in office design on ceilings, floors & walls: – Noise leaking from meeting rooms – Noise reverberating off the ceilings / glass walls • Speech being too intelligible in the office: – Office being too quiet – Lack of private spaces – Workstation design (reduced height of partitions) – No management of variable noise levels Acoustic Challenges Inside the “New” Office 11/02/2015 16 “Bricks”
- 17. CONFIDENTIAL • EVOLVE2.0 • • Objective – to provide: – Superb acoustic performance for a optimal working environment – Comfort – Concentration, especially in open plan areas Based on Acoustics “ABC” • Absorption – The use of specialised products to absorb the sound energy that hits them and reduce unwanted reflected sound energy. • Blocking – The introduction of vertical barriers between the noise source and listener to block the sound from one to the other. • Cover – The use of a computer generated random sound that covers or masks unwanted sound. Acoustic Shielding in the New Office “Bricks”
- 18. CONFIDENTIAL • EVOLVE2.0 • 3-to-1 Site Building Rationalisation 11/02/2015 18 Property Rationalisation - 47,440 Sq ft to 21,154Sq ft Reduced Carbon Footprint - Heat recovery System which is 45% more fuel efficient “Bricks”
- 19. CONFIDENTIAL • EVOLVE2.0 • Unified Communication & Collaboration Tools 11/02/2015 “Bytes”
- 20. CONFIDENTIAL • EVOLVE2.0 • Smarter Working Collaborations Challenges 11/02/2015 20 Dispersed Workforce More Diverse Employee Needs Unpredictable Background Noise Accurate Presence Status Increasing virtual collaboration Longer Calls Multiple “Phone” Devices Joining Conference Calls “Bytes”
- 21. CONFIDENTIAL • EVOLVE2.0 • • Comprehensive portfolio covering multiple use cases More Diverse Employee Needs • Advanced noise cancelling microphones for enhanced intelligibility Unpredictable Background Noise • Synchronised presence across multiple phone devices and softphones Accurate Presence • Lightweight, ergonomically designed audio devices for maximum comfort Longer Calls • Integrated call management across multiple phone devices Multiple Phone Devices • InstantMeeting for one-touch joining of conference calls from a PC or mobile device Joining Conference Calls Solving Challenges with Plantronics Audio Devices 11/02/2015 21 “Bytes”
- 22. CONFIDENTIAL • EVOLVE2.0 • Fixed Desk Worker •Fixed workstation •In the office 4-5 days a week •~56% of employees* Flexible Desk Worker •Works from a hot-desk •In the office typically 3 days week or less •~27% of employees* Mobile Professional •Works from a hot-desk •In the office typically 1 day a week or less •~17% of employees* Types of Workers in the Office Environment 2/11/2015 22 * SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010” “Bytes”
- 23. CONFIDENTIAL • EVOLVE2.0 • Plantronics Audio Devices - Essential Collaboration Tools 11/02/2015 23 Voyager Legend UC Mobile Professional Blackwire 700 Mobile Professional Savi 700 Series Fixed or Flexible Desk Worker Savi 440 Flexible Desk Worker “Bytes” “Communicate” “Communicate” CS500 Series Fixed Desk Worker “Communicate” “Communicate” “Concentrate” “Collaborate” Calisto P620 Mobile Professional
- 24. CONFIDENTIAL • EVOLVE2.0 • Delivering Superior User Experiences with Contextual Intelligence “Bytes”
- 25. CONFIDENTIAL • EVOLVE2.0 • WHAT AM I CONNECTED TO? WHERE? AVAILABLE? WHO? HOW CLOSE?
- 26. CONFIDENTIAL • EVOLVE2.0 • Answering Calls Lync Smarter Presence SmartLock Contextual Intelligence in Action 26 “Bytes”
- 27. CONFIDENTIAL • EVOLVE2.0 • Enabling Successful Audio Device Deployments (SPOKES 3.0) “Bytes” Plantronics Manager Pro Plantronics Manager Lite FW/SW Updates + Scheduling Settings Profiles Lock Settings Capability User Groups Inventory Management (native) Inventory Management (using WMI) Comprehensive Reporting Limited Reporting (using WMI) IT Troubleshooting Capability N/A Plantronics Hub Remote Call Control & Media Management Manage Settings Update Manager Battery & Mute Status Indicator Windows & Mac support
- 28. CONFIDENTIAL • EVOLVE2.0 • Plantronics InstantMeeting • Automatically identifies conference calls in your calendar • Reminds you minutes before your conference call is to start • Joined the meeting automatically including all the codes • Instantly re-connected dropped calls • Available for: – iPhone – Android – Windows Phone – Outlook (Skype / Lync) 11/02/2015 28 Download from: instantmeeting.plantronics.com “Bytes”
- 29. CONFIDENTIAL • EVOLVE2.0 • UC Toolkit – Expert Audio Device Deployment Resource “Bytes”
- 30. CONFIDENTIAL • EVOLVE2.0 • Why is it Important? • Simple • Service Deflection • Reduces calls to IT • Reduces cost, saves time Customer Support: • Industry Leading • Global Live agents • 24/7 online self-help • 126 languages supported • Video Set up guides most headsets/UC and soft phone systems • Proactive product replacement* Plantronics Customer Support 83% ‘highly satisfied’ customers 78% first time resolution Technical Assistance Centre (TAC) * within 24 hours 11/02/2015 30 “Bytes”
- 31. CONFIDENTIAL • EVOLVE2.0 • • Business Communication Training to maximise “voice presence” [Speech Impact Training] • Associate & manager training for remote working and effective leveraging of new work spaces [e-Work Online Training] • Comprehensive IT training on new UC-based collaboration tools [UC Toolkit] • Work space satisfaction monitoring and development [Leesman Index] Behaviours – New Manager & Associate Skills 11/02/2015 31 “Behaviours”
- 32. CONFIDENTIAL • EVOLVE2.0 • Smarter Working Achievements So Far 11/02/2015 32
- 33. CONFIDENTIAL • EVOLVE2.0 • THE Definitive Guide to Smarter Working 11/02/2015 33
- 34. CONFIDENTIAL • EVOLVE2.0 • • Trends in the modern work provide organisations the opportunity to rationalise their real estate and optimise their work space for Smarter Working. • Plantronics has seen significant benefits from implementing Smarter Working. • The Smarter Working Manifesto is your guide to a successful implementation including lessons learnt and essential tools. • Plantronics Audio devices, service and software are essential tools in the new Simply Smarter Office. In Summary 11/02/2015 34
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