Downloaded 18 times
More Related Content
Similar to Salesforce for Services - transform your service with the #1 Service Platform
![Support, Monitoring, Continuous Improvement & Scaling Agentic Automation [3/3]](https://cdn.slidesharecdn.com/ss_thumbnails/agenticcommunityseries-day3-cfd-251120170304-ddef8112-thumbnail.jpg?width=640&height=640&fit=bounds)
Salesforce for Services - transform your service with the #1 Service Platform
- 3. Salesforce Platform: The Fast,Easy & Fun Way to Build Apps & Empower Everyone Doron Marhum, Platform Cloud Specialist, Israel Dmarhum@Salesforce.com
- 5. The Fourth IndustrialRevolution 1784 1870 1969 TODAY 2nd Industrial Revolution Electricity1st Industrial Revolution Steam 3rd Industrial Revolution Computing 4th Industrial Revolution Intelligence
- 6. Apps Connect EveryCustomer Apps power the smart, always-on, and real-time interactions every customer expects
- 7. But A LotGoes Into Building Apps Artificial Intelligence User Experience Data Complex Integrations Identity Trust & Security Analytics Developer Skills Network & Firewall Metadata
- 8. Su btit What if youwant to build an app?Meet with IT Gather Requirements Build Project Plan Procure Infrastructure Secure Developer Build Security and Compliance QA Testing App Deployed And Traditional Platforms Don’t Empower Business Users
- 9. The Developer Gap 3x moredemand for IT than are being educated 1.4M Developer Jobs 400K Computer Science Students IT Doesn’t Have the Resources to Deliver on Every Idea 5X more demand than IT can deliver on
- 10. Introducing: Lightning Platform Thefast, easy and fun way to build apps and empower everyone +50% Faster App Dev Empower Everyone to Build Apps Fast Build Less to Make App Dev Easy Guided Learning Makes App Dev Fun
- 11. Fast: Empower EveryTrailblazer To Build Apps NO-CODE CODE LOW-CODE Toya Gatewood Salesforce Admin Slalom Consulting Jordan McDaniel Developer & Architect Slalom Consulting DEVELOPERS Business users and developers can prototype and build together BUSINESS USERS
- 12. No-Code Builders forEvery Part of Your App Data Model Schema Builder Logic Process and Flow Builders Intelligence Einstein Prediction Builder User Experience Lighting App Builder Lightning Community Builder Rapidly prototype new app ideas Empower Business Users Access an ecosystem of pre-built apps and components Free up IT resources for the most critical projects
- 13. Extend the Powerof Lightning with Pro-Code Tools Familiar tools, frameworks and languages make developers more productive Heroku Source driven development empowers developers to build, test and collaborate Salesforce DX Empower developer to build with familiar languages and frameworks
- 14. Easy: Every AppComes with Powerful Services Built-in Artificial Intelligence SearchMobile Access Workflow Engine Security & Access Controls Identity APIsCollaboration Multi-Language & Currency Reports & Dashboards Why build every piece of functionality from scratch?
- 15. 2.5M+ Badges completed 200+Badges available Visit trailhead.salesforce.com and get started today Guided learning makes Lightning Platform engaging and fun IoT Basics Platform Basics Lightning Builders Fun: Trailhead Trains The New Universe of App Builders
- 16. What can youdo with the Lightning Platform?
- 17. Build Any AppFor Any Department or Industry Lightning Platform empowers everyone to build the apps they need Deliveries | Inspections | Fulfillment Files | Case Mgmt | Time Keeping Compliance | POs | Monthly Close Intranet | Recruiting | Benefits Operations Marketing Campaigns | Asset Tracking | Events IT Quality Control | Licensing | Projects HR Finance Legal
- 18. Manufacturers Are ReimaginingRider and Dealer Engagement Loyalty OffersDriver Engagement Shift Management Brand ManagementSupplier Management Roadside Assistance Motorcycle
- 19. Energy Companies areTransforming Their Operations
- 20. What Would itTake to Recreate our Platform? User ManagementIoT Surveys Firewall Data Governance Network CI/CDPredictive InsightsProgrammatic Logic Test Environments Monitoring Storage CDN Database Hardware Messaging & Queueing Big Data Machine Learning Disaster Recovery Security SSO IntegrationJavaScript Framework Analytics Logging Exception Handling LMSSearch Workflows Task Management Network Services Collaboration Backup Error Handling CMS Caching Compliance Auditing Database Storage UI/UX ALM Identity Intranet Development Tools Reporting Alerts & Notifications Encryption NLP
- 21. What Will YOUDo with the Lightning Platform?
- 22. Chief Information &Processes Officer Diplomat Shay Michel DIPLOMAT is a Trailblazer Driving innovation with Salesforce Platform
- 23. Demo Time ! FredericDaurelle Principal Solution Engineer
- 24. AppExchange Application Solutions wetailored to your needs bisraeli@salesforce.com Bar Israeli, ISV&OEM Partnerships
- 25. Salesforce Platform for AppExchangePartners A different kind of platform Magic Quadrant for High Productivity Application Platform as a Service, Worldwide April 27, 2016* *Analysts: Paul Vincent, Van L. Baker, Yefim Natis, Kimihiko Iijima, Rob Dunie, Mark Driver http://bit.ly/Gartner_aPaaS
- 26. Our Partners programare experiencing the Salesforce AppExchange Partner Advantage With the #1 Ecosystem 3K+ AppExchange Apps Access to Ecosystem Resources, Events, Partnerships, Brand Access to Customers 100+ Countries, SMB to Enterprise More Secure Apps 1 Trusted Platform150K+ Salesforce Customers Access to Technology Data, Workflows, Platform Unbeatable pace of innovation
- 27. App Cloud isa key component in Salesforce Growth
- 28. 1M installs 2M installs 4M installs 3M installs 2006 20172011 20132015 2016 5M installs We have thousands of AppX partners Driving a tremendous success
- 29. ˘ ˘ ˘ ˘ Distribution Engine NewVoiceMedia Vlocity Fairsail Sage CRM Enhancers Industries Horizontal Axsy CloudSense Kimble DigitalGenius Tacton MobileIoTIP & Data Composite Apps ICIX ˘ Extending our Footprint And increasing customer success
- 30. Top ISV Partnersimplemented in Israel IT & Admin Sales / Marketing Market Data* Pricing & Opportunity Detection CTI / Call Centers Web Customer Behaviour Analytics Conversational Marketing Training & Change Management Planning Salesforce Release Management Integration Platform Datalake Enterprise Content Management Federated Search Core HR GDPR / Back-Up * Indicates partners with NO rev share greyed = advanced in the onboarding process but AppExchange contract not signed yet (Algolia, Amdocs, Secutix, jedox) Call Recording HR Planning & Processes Loyalty Management Document Generation Travel Fin Serv CPG & Retail Manuf Verticals Other Verts Trading Compliance Corporate Travel Insurance Lending Retail Execution Utilities / Telco Coms & Media Telco Billing Ticketing & Event Management Auto DealersTour Optimization Supply Chain Billing
- 31. Salesforce Now GoesVertical Government Healthcare & Life Sciences Financial Services Media & Communications Manufacturing Retail & CPG
- 32. A Broad, TrustedAdvisor in Global Insurance Insurer Captive/Direct Distribution Insurer Independent Distribution Brokerage/Agency Property & Casualty: Personal Life: Personal Property & Casualty: Commercial Life: Group
- 33. 17 Years ofCustomer Success in Financial Services
- 34. Retail / CPGEcosystem SHOPPER SUCCESS PLATFORM Shipping Procurement Management TPM / In-Store Campaign Management Loyalty Management Retail Execution Route Optimization Chat & Community Management Call Centers Web Analytics Multi-ChannelProcurement Global ISV Partners Not exhaustive Transportation Management
- 35. Increase Capacity toEducate the Market Transportation Management Shipping Procurement Management In-Store Campaign Management Loyalty Management Retail Execution Route Optimization Chat & Community Management Call Centers Web Analytics
- 36. What Can YouDo Next? Learn More salesforce.trailhead.com Build an App in a Day Contact your AE or email DMarhum@salesforce.com
- 37. Become a LightningPlatform Trailblazer Platform Trailmix #1 Salesforce Platform: Quick Look Lightning Components Basics Lightning App Builder Platform Basics App Development with Salesforce DX Heroku Enterprise Basics Check it out: https://sfdc.co/PlatformTM1 Follow us on Twitter: @SalesforceforIT
- 38. Become a LightningPlatform Trailblazer Platform Trailmix #2 Salesforce Einstein Features Platform Events Basics Process Automation IoT Basics Salesforce IoT Explorer Basics Check it out: https://sfdc.co/PlatformTM2 Follow us on Twitter: @SalesforceforIT Einstein Image Classification Branded Apps with mySalesforce