Performance Management - Keeping it Flexible

Performance Management - Keeping it Flexible

• 1.
  FEATURE Transforming Defence Supply Chain PaulKettle 34 HUMAN RESOURCES Performance Management – Keeping it flexible - Niharika Davar 40 OPINION Building an Organization with a Soul Sandeep Padoshi 44 April 2016 | Volume 1- No.12 | Rs.200 P R O F E S S I O N A L MANAGEMENT SUPPLY CHAIN Financing the Supply Chain SCMPro_Pg_1.indd 1 25/04/2016 11:57:57 AM
• 2.
  40 Supply ChainManagement ProfessionalApril 2016 Human Resourcess 40 Supply Chain Management ProfessionalApril 2016 The widely accepted scope of performance management is – it is a yearend (some firms do it twice a year) process to identify and reward performers, and in some cases, weed out the underperformers. An exercise met with trepidation by some, routine by many. In this article, Niharika and Darryl argue that firm performance is not a yearly process. Therefore, performance management should also be a continuous process. Performance Management Keeping it flexible NiharikaDavar, ConsultingPartner-HumanCapital 40 Supply Chain Management ProfessionalApril 2016 SCMPro_Pg_40_42.indd 40 20/04/2016 12:54:34 PM
• 3.
  41Supply Chain ManagementProfessional April 2016 Human Resourcess DarrylJudd, COO,LogisticsExecutive So, another financial year is drawing to a close and just as employees are starting to think about end of year bonus, so employers and HR departments turn your attention towards performance management reviews and assessments. In India’s growing market with the headlines pointing to GDP growth in excess 7% and consumer inflation pushing up the cost of living, its little wonder that employees are expecting sizeable increases in their wages. On the other side of the table employees are well aware that there’s an undercurrent of softening demand globally and changing of the guard in the world powerhouses as economies shift to adapt to a new world order. It’s a time when HR departments are winding up annual performance review cycles, trying to compile ratings and get decisions and approvals for annual pay increases (or not). The feverish activity most likely started a few months ago with emails and follow up chasing line managers to complete performance reviews, fill up forms online or on paper. The end goal quite often is to arrive at a set of ratings that will form the basis for annual pay reviews. More often than not, these end up being a small percentage of pay leaving many employees dissatisfied. Where then is the process serving to improve performance, motivate and engage employees or build capability to achieve organizational objectives? Are the outcomes really worth the organizational time and energy that has gone into this process? More and more organizations are coming up with a resounding “No.” A Deloitte survey showed that just 10% of respondents believe that the process is a good use of their time. In a world where uncertainty prevails with cycles of boom and bust getting shorter, the so-called time- tested annual goal-setting exercises and backward looking assessment processes no longer seem to fit. In fact, Baron (2004) claims that the focus of performance management is on elements such as recognition, constructive feedback, personal development and career opportunities. However, there will always be an inevitable tension within career management, which has to satisfy both the interests of the organization and those of the employee. Individuals may demand a career where there is scope for development and progression, ‘whilst organizations will need to ensure they have the right people in the right jobs and are building a talent pool for the future’. It is a fine line, particularly in a growth market like India, where gaps between skills can be seen every day in the workplace. It clear that as companies recognize that leadership, employee engagement, building capability, and agility to respond to ever changing external stimuli are critical to success and survival, they also realize that effective performance management is a key lever. Done well, it can drive high individual performance and engagement, impact organization results, and be a process that individuals and their managers look forward to. A fresh approach to managing performance is critical. The way forward is to keep the good bits of the traditional model and ditch the bits that don’t directly relate to improving individual performance and building capability. Companies leading this transformation are redefining the way they set goals, develop employees, and assess performance. So what might this new agile avatar of performance management look like? Agile and aligned goals: Traditionally individual goals are set once a year on the basis of the annual business plan/financial budget. While the connection is somewhat nebulous and individuals sometimes can’t see where they fit into the big picture, let’s assume for a minute that the “cascading” of goals has been done well. In most performance management systems these goals cannot be changed and we might SCMPro_Pg_40_42.indd 41 20/04/2016 12:54:34 PM
• 4.
  42 Supply ChainManagement ProfessionalApril 2016 Human Resourcess arrive at year-end review to find that a large part of the activity during the year has only a remote linkage to the set goals. In a world where the past no longer accurately predicts the future, the annual budgeting process has become somewhat akin to crystal ball gazing. While quarterly business reviews allow for course correction, individual goals remain static. A sure recipe for year-end confusion, gut feeling “halo” or “horns” ratings and loss of credibility for the process. In recent research, Deloitte have concluded that companies who manage goals quarterly generate 30% higher returns from that process than companies who manage them annually. How do we make the process agile? Individual goals should be reviewed and adapted regularly to stay relevant and keep up with changing business needs, with a focus on approach and behaviors to deliver improved outcomes; the “how” to support the “what. While the high level purpose and outcomes of a role would remain the same, the measurable objectives need to change dynamically to respond to changing internal and external conditions. Individuals need to have clarity and alignment on the role they play in the business and understand the expectations of various stakeholders. Goals should be specific, collaborative and qualitative with financial/volume and activity targets serving as a point of reference for the best possible achievement. Regular check-ins and frequent feedback: Regular structured one to one conversations between manager and team members need to replace mid and end year reviews. The conversation should be a dialogue during which goals and progress are reviewed, challenges are discussed, and agreement reached on how to do better. The individual’s fitness for current and future roles, development needs, and progress are an essential part of the conversation. The manager acts as a coach, listening, reflecting, and supporting the individual to come up with solutions to continuously improve performance and build for the future. Feedback should be real- time so that employees know how they are perceived and what they need to change. Future focus: An effective agile performance management process is forward looking with greater emphasis on growth and development for the business and individual rather than a post-mortem evaluation of the past. Separated from compensation: Performance conversations which happen once a year, with an end goal of providing a rating as input for a pay review, are not conducive to openness and honesty. Much of the time is spent talking about the ratings themselves sometimes deteriorating into a tug of war between manager and employee. They tend to drive alienation rather than collaboration within teams. Companies that remove ratings are seeing the conversations shift from justifying past performance to thinking about growth and development. The result is better employee development, engagement, and motivation. Performance ratings and forced ranking are going out of the window with a growing belief that reducing human beings to numbers or factors and forcing them into a bell curve is counter-productive. Connect the Dots - If your performance management efforts are not connected to your business plan (which defines day-to-day operations in a government agency) and to the budget (which is where the money is), then you will be doomed to failure because your performance measurement approach will have no real meaning to the people running, or affected by, the program. Planning documents must connect to business plans, and data systems and the budget process must be integrated with all these other factors. By doing so, you can create a strategic management framework which serves to focus the entire organization on the same mission and goals. The shift to redefining performance management as a continuous, forward-looking, agile process designed to improve results and support employees to be the best they can be is gaining traction. Large global organizations are leading the way, including Adobe, Accenture, Microsoft and even GE, long seen as the leader in performance ranking and forced distribution. As the Deloitte study showed - In a world where employee retention and workforce capability are significant indicators of business success, the performance management process should focus on continuous coaching and development, rather than competitive evaluation. Managers who provide regular feedback and opportunities to improve are far more likely to field high-performing teams than those who retain once-a-year rankings. Thus the challenge is clear – can HR make the big move from driving and monitoring a year end form- filling and compliance process to facilitating high performance, developing managers’ coaching and feedback skills and providing real time support for just-in-time training and development? It is question that will no doubt play out in the minds of leaders as they undertake the task of annual reviews in 2016. What is obvious and that there can be no argument is that agility, continuously improving performance and building capability are the need of the hour, the discussion is not complete without acknowledging that this also means a radical shift in compensation and reward practices. Interesting and exciting times ahead for HR! The authors can be contacted at NiharikaD@LogisticsExecutive.com; darrylj@logisticsexecutve.com SCMPro_Pg_40_42.indd 42 20/04/2016 12:54:34 PM