Kaizen the key of continuos improvement
Kai(change) Zen(good)
Kaizen and 
manufacturing 
industry
How can the 
company reduce of 
5% the yearly costs ?
1. unmarked trash bags saved 
$300.000 
2. taking the stairs instead of 
the elevators to save 
electricity
CULTURE 
small and continuos improvement 
quick win accept failures improve quality 
empower people develop people shared long term 
purpose 
reduce waste visualize problems stop & fixing
Physical resistance 
Amygdala performs a primary 
role in the processing of 
memory, decision-making, 
and emotional reactions
influence people 
Moore’s “crossing the chasm” chart
Which factor creates 
needs of change ? 
sense of urgency
Main actors 
CEO, CTO 
middle management 
project managers 
POs, Scrum Masters 
Stakeholders 
Developers, Designers 
Teams
Leaders 
are the key 
for this big 
transformation
PDCA cycles
PDCA 
Plan clarify the problem 
break down the problem 
set the target to achieve 
analyze root causes & get metrics 
develop countermeasures 
see countermeasures through 
check process and result 
standardize success 
Do 
Check 
Act/Adapt
PDCA cycles
PDCA in action 
TDD 
Pair 
Programming
PDCA in action 
Retrospective 
Standup
Why Kaizen 
transformations succeed ? 
Establish a sense of urgency 
Create a vision 
Empower other to act on the vision 
Plan for and create short-term wins 
Consolidate improvements 
Embrace changes and new approaches
catch the ball 
It is a disciplined multi-level planning methodology for 
“tossing an idea around.” It takes strategic issues to the 
grassroots level, asking employees at each level of 
management to “value add” to the plan based on data 
analysis and experience of their functional areas 
support kaizen 
kaizen events 
daily kaizen
Support Kaizen 
focus on long term results 
management shapes the vision and defines targets 
annual/quarterly review cycle 
identifying small number of objectives to achieve (3-5) 
spread these objectives to the middle management 
spend enough quality time in check and act phases
Kaizen Events 
A Kaizen event is any planned action that causes a 
Current State Map to become obsolete and that 
causes the Value Stream’s productivity to improve 
for good 
cross functional team 
provide immediate value 
duration between 3-5 days
Kaizen Events 
pre kaizen event 
identify the problem & collect metrics 
day 1-2 
document current state of the problem 
day 2-3 
root causes analysis and set the goals to achieve 
day 3-5 
improve process 
post kaizen event 
analyze every month if the improvement produce benefits
Daily Kaizen 
focus in short term goals and quick win 
individual or small teams 
hour/daily review cycle 
reinforces the learning and development through practice of 
problem solving 
create new standards improving people and the organization 
reduce waste & learning by doing
Top 10 reasons why 
Kaizen fails 
Absence of real culture - “this is the way we’ve always done” 
Politics and blame games 
General resistance to change - fear culture 
No follow-up after a kaizen event 
No sense of ownership/empowerment 
Short term vision - no real sense of urgency 
Failure to identify problems - No problem is a problem 
Failure to see root causes - 5 whys 
Failure to plan and execute - failure retrospective 
Lack of resources - time, knowledge...
how to start ?
Small actions to start your change 
coach people over command people 
empower people 
boost the team morale 
lead by example 
improve your standards 
visualize your flow and identify the problems 
always start from 1 or 2 teams 
celebrate success! 
use metrics to identify your improvements 
except fails and learn from them
References
a journey 
of a thousand miles 
begins a with 
single step 
Lao Tzu
Thanks! 
Questions? 
@lucamezzalira 
mezzalab@gmail.com 
lucamezzalira.com

Kaizen - the key of continuos improvement

  • 1.
    Kaizen the keyof continuos improvement
  • 3.
  • 4.
  • 5.
    How can the company reduce of 5% the yearly costs ?
  • 6.
    1. unmarked trashbags saved $300.000 2. taking the stairs instead of the elevators to save electricity
  • 7.
    CULTURE small andcontinuos improvement quick win accept failures improve quality empower people develop people shared long term purpose reduce waste visualize problems stop & fixing
  • 8.
    Physical resistance Amygdalaperforms a primary role in the processing of memory, decision-making, and emotional reactions
  • 9.
    influence people Moore’s“crossing the chasm” chart
  • 10.
    Which factor creates needs of change ? sense of urgency
  • 11.
    Main actors CEO,CTO middle management project managers POs, Scrum Masters Stakeholders Developers, Designers Teams
  • 12.
    Leaders are thekey for this big transformation
  • 13.
  • 14.
    PDCA Plan clarifythe problem break down the problem set the target to achieve analyze root causes & get metrics develop countermeasures see countermeasures through check process and result standardize success Do Check Act/Adapt
  • 15.
  • 16.
    PDCA in action TDD Pair Programming
  • 17.
    PDCA in action Retrospective Standup
  • 18.
    Why Kaizen transformationssucceed ? Establish a sense of urgency Create a vision Empower other to act on the vision Plan for and create short-term wins Consolidate improvements Embrace changes and new approaches
  • 19.
    catch the ball It is a disciplined multi-level planning methodology for “tossing an idea around.” It takes strategic issues to the grassroots level, asking employees at each level of management to “value add” to the plan based on data analysis and experience of their functional areas support kaizen kaizen events daily kaizen
  • 20.
    Support Kaizen focuson long term results management shapes the vision and defines targets annual/quarterly review cycle identifying small number of objectives to achieve (3-5) spread these objectives to the middle management spend enough quality time in check and act phases
  • 21.
    Kaizen Events AKaizen event is any planned action that causes a Current State Map to become obsolete and that causes the Value Stream’s productivity to improve for good cross functional team provide immediate value duration between 3-5 days
  • 22.
    Kaizen Events prekaizen event identify the problem & collect metrics day 1-2 document current state of the problem day 2-3 root causes analysis and set the goals to achieve day 3-5 improve process post kaizen event analyze every month if the improvement produce benefits
  • 23.
    Daily Kaizen focusin short term goals and quick win individual or small teams hour/daily review cycle reinforces the learning and development through practice of problem solving create new standards improving people and the organization reduce waste & learning by doing
  • 24.
    Top 10 reasonswhy Kaizen fails Absence of real culture - “this is the way we’ve always done” Politics and blame games General resistance to change - fear culture No follow-up after a kaizen event No sense of ownership/empowerment Short term vision - no real sense of urgency Failure to identify problems - No problem is a problem Failure to see root causes - 5 whys Failure to plan and execute - failure retrospective Lack of resources - time, knowledge...
  • 25.
  • 26.
    Small actions tostart your change coach people over command people empower people boost the team morale lead by example improve your standards visualize your flow and identify the problems always start from 1 or 2 teams celebrate success! use metrics to identify your improvements except fails and learn from them
  • 27.
  • 28.
    a journey ofa thousand miles begins a with single step Lao Tzu
  • 29.
    Thanks! Questions? @lucamezzalira mezzalab@gmail.com lucamezzalira.com