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Integration of AI and GenAI in Education and beyond
The operational environments of ISPs and service providers—particularly Network Operations Centers (NOCs) and support teams—are increasingly overwhelmed by repetitive communication, documentation, and content creation tasks. At BdREN, we encountered similar challenges while managing high volumes of client emails, drafting incident communications, and facilitating digital learning across our network. In response, we developed AI-powered tools not only for the education sector but also to streamline our internal operations—challenges shared by many ISPs. This talk presents a practical and ISP-relevant perspective on how BdREN is integrating Artificial Intelligence to automate repetitive yet critical tasks. Key use cases include: An AI-based email assistant that intelligently generates replies, summarizes conversations, and drafts new messages to support overloaded NOC and helpdesk teams. A quiz generation system that transforms documents into ready-to-use assessments in seconds, addressing one of the most time-consuming tasks in training and academic operations. In addition to showcasing these innovations, the session will outline our roadmap for AI-assisted assessments, content analytics, and collaboration opportunities with ISPs and research networks alike. Whether you're managing clients, students, or support workflows, these solutions offer replicable and scalable models for operational efficiency. The session includes live demonstrations and real-world examples aimed at inspiring local ISPs to explore how AI can be embedded into everyday technical workflows—beyond the buzzwords.
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Integration of AI and GenAI in Education and beyond
- 1. Integration of GenAIin Education and beyond Abu Naser Md. Nafew Network Engineer, BdREN
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- 3. BdREN’s AI JOURNEY •Vision: Make AI accessible and useful for education and research • Focus: Automation, personalization, and intelligent support • Platforms: oTToMail for Webmail, QuiGen, EduQuest, AI- assisted LMS features
- 4. The Problem WeFace (Email Fatigue in NOCs and Teams) 01 02 03 04 High volume of repetitive emails in Network Operations Centers (NOC), Customer Support, and Technical Teams Writing repetitive emails and email replies manually Delays in response due to high workload Inconsistency in tone, format, and information shared Drafting new formal mails for different departments/project These are not unique to RENs—they’re shared by many ISPs and
- 5. OTTOMAIL – OURAI-BASED EMAIL ASSISTANT Composing replies based on email thread context Auto-generating formal new emails with key input prompts Summarizing long conversations instantly Ensuring consistency in communication across departments Developed to address these daily pain points Integrated into the webmail interface used by BdREN teams Our AI ticket update system also does the same. Smart suggestion engine for:
- 6. OTTOMAIL FOR WEBMAIL– OVERVIEW
- 7. BENEFITS OF OTTOMAIL •Time-saving: Reduces email handling time drastically • Consistency: Maintains tone, technical accuracy, and clarity • Responsiveness: Enables faster replies during incidents and high- alert scenarios • Scalability: Can serve growing teams without overwhelming staff Applicable for ISPs, RENs, and any service-oriented tech teams
- 8. THE NEED FORAI IN EDUCATION • Growth of digital learning environments • Demand for scalable, personalized learning tools • Pressure on educators to manage repetitive tasks
- 9. CHALLENGE IN CONTENTPREPARATION –’ QUIZ CREATION BOTTLENECK Read and interpret materials Frame well- structured, balanced questions Align with difficulty levels and outcomes Results in fatigue, inconsistency, and delays in assessments Common pain in academia, training, and corporate L&D teams Time needed to: Teachers spend 45–60+ minutes manually creating quizzes
- 10. QUIGEN – SMARTQUIZ GENERATOR (OVERVIEW) Input Types Supported: • PDF documents • PowerPoint slides • Manual topic entry Quiz Types: • MCQs • Short answers • True/False • Adjustable difficulty and topics Goal: Speed up quiz creation for teachers and trainers using AI
- 11. QUIGEN – SMARTQUIZ GENERATOR (OVERVIEW)
- 12. QUIGEN – BENEFITS •Instant content transformation from teaching materials • AI-assisted precision in question generation • Time-saving for educators and e-learning developers • Seamless integration with BdREN LMS
- 13. EDUQUEST – NEXT-GENQUIZ & SURVEY PLATFORM (OVERVIEW) • Inspiration: Kahoot + Surveyshare + Mentimeter • Users: Teachers, Students, Researchers, Admins • Core Modules: • Quiz Creation (Manual + AI) • Surveys with Conditional Logic • Interactive Sessions (“Create a Quest”)
- 14. EDUQUEST – FEATURES& BENEFITS • AI-powered question generation • Leaderboards & analytics • Safe browser mode for exams (anti-cheat) • Multi-platform (Web, Android, iOS) • Institution-level user roles & reports • Insightful analytics for admins and teachers
- 15. UPCOMING: AI-ASSISTED ASSESSMENTIN BDREN LMS • Automated grading for descriptive answers and assignments • Interview and Feedback Platform
- 16. FUTURE ROADMAP • AIfor learning analytics & progress prediction • Intelligent tutoring systems • Multilingual content generation
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