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Define performance & choosing a measurement approach
- 1. Defining Performance andChoosing a Measurement Approach: Overview Defining Performance Determinants of Performance Performance Dimensions Approaches to Measuring Performance Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 2. Defining Performance Performance is: •Behavior • What employees do Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 3. Defining Performance Performance isNOT: • Results or Outcomes • What employees produce Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 4. Behaviors labeled asPerformance are: 1. Evaluative – Negative – Neutral – Positive 1. Multidimensional – Many different kinds of behaviors – Advance or hinder organizational goals Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 5. Behaviors are Notalways – Observable – Measurable Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 6. Results/Consequences may beused – To infer behavior – As proxy for behavioral measure Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 7. Determinants of Performance Performance= Declarative Knowledge X Procedural Knowledge X Motivation Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 8. A. Declarative Knowledge •Information about – – – – Facts Labels Principles Goals • Understanding of task requirements Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 9. B. Procedural Knowledge •Knowing – What to do – How to do it Prentice Hall, Inc. © 2006 • Skills – – – – – Cognitive Physical Perceptual Motor Interpersonal Herman Aguinis, University of Colorado at Denver
- 10. C. Motivation • Choices –Expenditure of effort – Level of effort – Persistence of effort Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 11. Implications for Addressing PerformanceProblems • Managers need information to accurately identify source(s) of performance problems • Performance management systems must – Measure performance AND – Provide information on SOURCE(s) of problems Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 12. Factors Influencing Determinantsof Performance: • Individual characteristics – Procedural knowledge – Declarative knowledge – Motivation • HR practices • Work environment Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 13. Performance Dimensions: Types ofmulti-dimensional behaviors: • Task performance • Contextual performance – Pro-social behaviors – Organizational citizenship Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 14. Task performance Activities that •transform raw materials • help with the transformation process – Replenishing – Distributing – Supporting Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 15. Contextual performance Behaviors that •contribute to organization’s effectiveness and • provide a good environment in which task performance can occur Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 16. Differences Between Task andContextual Performance • Task Performance • Varies across jobs • Likely to be role prescribed • Influenced by • Abilities • Skills Prentice Hall, Inc. © 2006 • Contextual Performance • Fairly similar across jobs • Not likely to be role prescribed • Influenced by • Personality Herman Aguinis, University of Colorado at Denver
- 17. Why Include Task& Contextual Performance Dimensions in PM system? 1. 2. 3. 4. Global competition Teamwork Customer service Supervisor views Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 18. Job Performance inContext A performer (individual or team) TRAIT Prentice Hall, Inc. © 2006 In a given situation Engages in certain behaviors That produce various results BEHAVIOR RESULTS Herman Aguinis, University of Colorado at Denver
- 19. Approaches to MeasuringPerformance • Trait Approach – Emphasizes individual traits of employees • Behavior Approach – Emphasizes how employees do the job • Results Approach – Emphasizes what employees produce Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 20. Trait Approach • Emphasison individual • Evaluate stable traits • Cognitive abilities • Personality • Based on relationship between traits & performance Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 21. Trait Approach (continued) •Appropriate if • Structural changes planned for organization • Disadvantages • Improvement not under individual’s control • Trait may not lead to • Desired behaviors or • Desired results Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 22. Behavior Approach Appropriate if •Employees take a long time to achieve desired outcomes • Link between behaviors and results is not obvious • Outcomes occur in the distant future • Poor results are due to causes beyond the performer’s control Not appropriate if • above conditions are not present Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 23. Results Approach Advantages: • Lesstime • Lower cost • Data appear objective Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
- 24. Results Approach (continued) Mostappropriate when: • • • • Workers skilled in necessary behaviors Behaviors and results obviously related Consistent improvement in results over time Many ways to do the job right Prentice Hall, Inc. © 2006 Herman Aguinis, University of Colorado at Denver
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