#AAB15
CREATING	
  ALIGNMENT	
  
FOR	
  AGILE	
  CHANGE
April Jefferson, Jason Little
@jasonlittle
@_apriljefferson
Agile and Beyond 2015 #aab15
#AAB15
Jason Little April Jefferson
@_apriljefferson@jasonlittle
Author, international
speaker, college
professor, agile coach,
haver of fun, culture
hacker, drummer and
dad
Agile Coach, Consultant,
Wife, Mom 

& Lego Enthusiast with
Big Hair
#AAB15
GOOGLE:	
  “WHY	
  AGILE	
  
FAILS”	
  
RESULTS:	
  4,230,000
#AAB15
METHODOLOGISTS	
  SAY:	
  
“YOU	
  DIDN’T	
  USE	
  THE	
  
TOOL	
  RIGHT!”
#AAB15
CULTURE	
  PEOPLE	
  SAY:	
  
“YOU	
  DIDN’T	
  CHANGE	
  
YOUR	
  CULTURE!”
#AAB15
MINDSET	
  PEOPLE	
  SAY:	
  
“YOU	
  DIDN’T	
  CHANGE	
  
YOUR	
  MINDSET”
#AAB15
MANAGEMENT	
  GURUS	
  SAY:	
  
“LACK	
  OF	
  MANAGEMENT	
  
SUPPORT”
#AAB15
AGILE	
  ZEALOTS	
  SAY:	
  
“YOU	
  TRIED	
  TO	
  DO	
  AGILE	
  
INSTEAD	
  OF	
  BEING	
  AGILE!”
#AAB15
THE	
  CONSULTANT	
  YOU	
  DIDN’T	
  HIRE	
  
SAYS:	
  
“THAT	
  OTHER	
  CONSULTANT	
  SHOULD	
  
HAVE…”
#AAB15
SYSTEM	
  THINKERS	
  SAY:	
  
“ONLY	
  IN	
  RETROSPECT	
  CAN	
  YOU	
  
UNDERSTAND…COMPLEX	
  ADAPTIVE	
  
SYSTEMS	
  THEORY	
  SAYS….”
#AAB15
THE	
  TRUTH	
  IS…
#AAB15
THEY’RE	
  ALL	
  RIGHT…	
  
…AND	
  THEY’RE	
  ALL	
  WRONG!
#AAB15
HINDSIGHT	
  IS	
  ALWAYS	
  20/20
but looking back, it’s still a bit fuzzy
#AAB15
“YOU	
  DID	
  IT	
  WRONG!”
ISN’T HELPING ANYBODY…
#AAB15
SO	
  WHAT	
  CAN	
  YOU	
  DO?
#AAB15
THERE	
  IS	
  NO	
  SUCH	
  THING	
  AS	
  A	
  
BINARY	
  “SUCCESS/FAILURE”	
  
MEASUREMENT	
  FOR	
  
ORGANIZATIONAL	
  CHANGE
STOP IT!
#AAB15
DIVERGENCE IN UNDERSTANDING
the objective
BELIEFS
“RESISTANCE”
MOVERS MOVEABLES IMMOVABLES
#AAB15
HOW	
  CAN	
  WE	
  CREATE	
  
ALIGNMENT?	
  
1)	
  ACCEPT	
  UNCERTAINTY	
  
2)	
  INVOLVE	
  THE	
  PEOPLE	
  
3)	
  USE	
  FEEDBACK-­‐DRIVEN	
  
APPROACHES
Guide
CANVASES	
  HELP	
  CREATE	
  ORGANIZATIONAL	
  ALIGNMENT
FRAGMENTATION
- Unclear vision for
change
- Lack of awareness
- Lack of urgency
REINFORCEMENT
- Clear vision
- Quick wins celebrated
- Autonomy,
engagement
- create big visible room
- create team/
department canvases
- organize lean coffee
sessions
- marketing! (make
posters and stuff!)
ACTIONS
ALIGNED FRAGMENTEDFRAGMENTED
- weekly lean coffee
- executive sponsored
lean coffee
- monthly retrospectives
- refresh strategy
canvas
- celebrate wins!
- review progress
ONGOING	
  ACTIONS
- Leverage internal
networks
- Build understanding
- Encourage honest,
open dialogue
ALIGNMENT	
  
MOVERS MOVEABLES MOVEABLES IMMOVEABLES
TIME
#AAB15
AND	
  NOW…
April	
  Jefferson
Agile	
  Coach,	
  Consultant,	
  Wife,	
  Mom	
  

&	
  Lego	
  Enthusiast	
  with	
  Big	
  Hair
University	
  of	
  Michigan	
  Medical	
  
School	
  
Information	
  Services	
  
Department	
  
Data	
  Management	
  Teams	
  
Implementation
WHY	
  DID	
  I	
  RECOMMEND	
  CANVASES
for University of Michigan Medical School
Failed	
  Agile	
  
Adoptions
Culture	
  of	
  
Blame
Management	
  
Goals	
  Unclear
Work	
  Not	
  
Visible	
  By	
  Team
Not	
  Delivering
Change	
  Dictated
SETTING	
  THE	
  STAGE
Removing	
  
Blame
Solution	
  
Focused
Culture	
  Change
SOCIALIZATION	
  &	
  INCLUSION
Why	
  Change
Learning	
  &	
  
Discovery
Invite	
  Dialogue
Participant	
  Not	
  
Observer
DISCOVERY	
  &	
  TRANSPARENCY
What’s	
  Really	
  
Going	
  On
Most	
  Valuable	
  
Change
Set	
  Expectations
Urgency	
  for	
  
Change
Changes	
  Being	
  
Made
ALIGNMENT	
  &	
  OWNERSHIP
Shared	
  Change
Partnering
Buy-­‐In
Invested
ORGANIC	
  CHANGE
Change	
  
Introduced	
  By	
  
Team
Change	
  
Requested	
  By	
  
Team
Change

Self-­‐Managed
REVIEW
Engage	
  with	
  
Canvas	
  Often
Move	
  Things	
  
Based	
  on	
  
Observations
Review	
  
Biweekly	
  with	
  
Management
Review	
  Monthly	
  
with	
  Teams
Discuss	
  if	
  
Adopted
Adopted	
  =	
  Done	
  =	
  Win
LESSONS	
  LEARNED
Having	
  canvases	
  doesn’t	
  
mean	
  there	
  is	
  alignment	
  for	
  
your	
  change	
  just	
  like	
  having	
  a	
  
standup	
  doesn’t	
  make	
  you	
  
agile.
Inform	
  Early	
  
About	
  Change
Prep	
  Culture	
  
Change
Create	
  Strategy	
  
Canvas	
  In	
  Open	
  
Space
Formerly	
  
Introduce	
  to	
  
Teams
Don’t	
  Skip	
  Team	
  
Canvases
Review	
  
Regularly
Document	
  Wins	
  
Often
Special	
  thanks	
  to	
  any	
  
agilest	
  who	
  created	
  
memes	
  used	
  in	
  this	
  
presentation!
@_AprilJefferson



CuriousAgility.blogspot.com
#AAB15
THE	
  CANVAS	
  DOESN’T	
  
MATTER	
  
BUT	
  THE	
  
CONVERSATIONS	
  DO
#AAB15
CHANGE	
  MANAGEMENT	
  SAFARI!
Make your canvases visible, stop using status reports
and GO TALK TO PEOPLE!
#goat14
LEAN	
  CHANGE	
  MANAGEMENT
@jasonlittle
@_apriljefferson
Jason’s Blog: http://leanchange.org or http://agilecoach.ca
April’s Blog: http://curiousagility.blogspot.ca/
#AAB15
HANDOUTS
http://leanchange.org/resources
#AAB15
ORGANIZATIONAL CHANGE CANVAS
#AAB15
TEAM VISION
STRONG
SUPPORT
WHAT IS WORKING AGAINST THE CHANGE?WHAT IS SUPPORTING THE CHANGE?
SEVERE
BLOCK
OPTIONS
PREPARE INTRODUCE REVIEW
COST
VALUE
Where does the team want to be in 6
months? A year?
what help does the team need to contribute
to this vision?
WHAT’S OUR PLAN?
WHAT HELP DO WE NEED?
Experiments we can do to
contribute to the overall
change strategy
Experiments
being planned
Experiments in
progress
Experiments
being reviewed
against expected
outcomes
TEAM/DEPARTMENT	
  TACTICAL	
  EXECUTION	
  CANVAS
#AAB15
#AAB15
MOVERS
Don’t need to be motivated
Will become your change champions
May need to develop skills
MOVEABLES
Might need to be motivated
Might need to be re-assured
Want to see quick wins first
IMMOVEABLES
Will blame everything for any failure!
May be disruptive
Can end up as strong supporters
Want to see their own tribe doing the
change

Creating Alignment for Agile Change - Agile and Beyond 2015