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The document discusses the importance of eloquence in communication, emphasizing that effective verbal and non-verbal skills are crucial for being perceived as truthful and credible. It highlights the need for active listening, noting that only 17-25% of spoken words are retained by listeners and recommends a speaking speed of about 3.5 words per second for clarity. Additionally, it mentions that eloquence requires practice, suggesting that mastery takes around 10,000 hours.
