Customer Success - Why and How of Gainsight's 14 Elements
How to Evolve Your Health Score From Reactive to Predictive
How to Better Align Professional Services to Customer Success
How Box Scaled to Millions of Engagements Using Tech Touch
How to Design a Value-Based Renewal Management Process
How to Build an End-to-End Process for Defining and Delivering on Outcomes
How to Institutionalize Feedback at Every Stage of Your Customer Journey Beyond Just Surveys
The Science of Customer Success
How to Build a Customer Journey That's Outside-In not Inside-Out
How to Turbocharge Your Customer Insights While Making Them More Digestible for Executives - PulseCheck 2018
The Age of the Customer, 2018
How to Create Healthy Customers in Healthcare IT: Inside Imprivata’s Customer Success Org
How to Build the Ultimate Customer Success Board Presentation
Customer Success = Customer Outcomes + Customer Experience
