delight.ai

Before it all begins.

When a customer hesitates, businesses bleed. A single pause can cost you the sale. In our latest demo, our Head of Product Shailesh Nalawadi shows how real omnipresence locks the moment back in: chat, SMS, a proactive call, a scheduled call, and even call + text at the same time. All stitched together with shared memory so the conversation stays personal. And yes… it ends in a real sale. For customers, it’s smooth. For businesses, it turns drop-off into revenue. Unlike the glossy demos everyone dresses up… this one’s real. Also: keep an eye out for the most legendary pose in demo history.

As we recap our time at Spark, our CEO and Co-Founder at Sendbird, John S. Kim, reminded us why Delight.ai exists: to close the widening gap between fast communication and meaningful connection. He shared: “Real connection starts with understanding—the intent, the emotion, and the person behind every message.” That idea sits at the core of our mission. @Delight.ai was built to help brands move beyond transactional interactions and deliver experiences that feel personal, consistent, and human at any scale. By combining intelligence, memory, and presence, @Delight.ai understands context, anticipates needs, and responds with the tone and empathy that customers expect today. At Spark, we showed what’s possible when technology doesn’t just automate conversations, but elevates them. This is the future of customer experience—and we’re just getting started. 

We want to give a huge shoutout to our amazing speakers at Spark! Sharing the unveiling of delight.ai with an intimate group of leaders was such a special moment for Sendbird, and your insights made the event that much more meaningful.

Introducing Agent Memory Platform (AMP) — the intelligence layer behind delight.ai. Humans max out on memory. AI never does. AMP pulls from your structured data and every live conversation to build a living profile of each customer. Then it locks that understanding to your business intent — your goals, your priorities, your definition of success. Together, they deliver conversations that feel personal and drive exactly where your business needs to go. Read the full story: https://lnkd.in/gqbSsHbM

Behind Delight.ai is a whole lot of spark. We asked attendees what sparked delight for them. The energy in the room said it all. Our mission is simple: People want conversations that feel human again. Natural. Empathetic. Customer-first. And no one has more fun chasing that future than Jacqueline W. at Sendbird, who pulled together this powerhouse: Fei H., Engineering Manager at Netflix, Anique Drumright, VP of Product at Rippling, Jon Fahrner, VP of Sales Development & Innovation at Shipt, and Jeremy Victor, former CCO at Noom. They shared what makes CX feel special, and why the best moments still catch you off guard in the best way.

We just launched on Product Hunt! The team has been building toward this moment for months, and we’re incredibly excited to finally share it with the world. If you’ve ever believed in better customer conversations, we’d love your support today. An upvote or a quick comment helps us reach more people who are searching for tools that make CX feel more human. Check us out here and show some love: 👉 https://lnkd.in/gi_NUXUi Thanks for helping us get this into the hands of the people who need it.

Yesterday was a truly delightful day. Spark brought together people who care deeply about having better conversations and experiences, and the energy in the room spoke volumes. Hearing insights from Isaac Adams from DoorDash, Kathleen Matthews from Mixpanel, Jake Heller from Casetext, Part of Thomson Reuters, and Bhavin Shah from Moveworks was a highlight, as each shared what stood out to them and why the future of CX feels brighter than ever. Here’s a quick look back at the moments and voices that made Spark unforgettable.