Service from the source: How we use our own platform to make AI magic
People ask us all the time: “Okay, but how do you use ServiceNow?” Simple: the same way our customers do—by putting AI to work for people across our entire organization.
But we figured you might want receipts. So we grabbed the teams who live in the platform daily and asked them to show you what it actually looks like on the inside. Real workflows, real people, real "a-ha" moments. Dive in and take the tour.
Autonomous Service Desk: Where AI handles 90% of our IT requests
It keeps our 26,000+ employees moving without always having to wait on a human. Hear from our experts below and then learn more here.
An experience that’s seamless to the core
By streamlining core business services, 99% of ServiceNow new-hire tasks can be done before Day 1. That’s serious productivity—which is what happens when you connect processes, eliminate silos, and reduce manual effort. Did we mention it works for procurement and legal, too? See it in action here!
AI that meets our people in the moments that matter every day
From complex HR changes handled in a quick, AI-powered chat to a single hub for every manager tool, our people get answers and support 20x faster—all in one unified experience.
Security + IT = a safer org and happier employees
We united IT and security on our own platform to respond to risk faster—7x faster, to be precise. By using AI agents to close incidents quickly, our teams can focus on what really matters: keeping the organization secure and resilient. The result? Take a closer look.
A hospitality-first, single-platform approach to CRM
With one AI platform supporting the entire customer lifecycle, our AI agents take on the casework so our people can focus on the customer. AI keeps the work moving so we can keep customers front and center.
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I grow revenue. I make it easy for customers to buy, use, and recommend your products and services. Product & Commercial GTM Strategy | Product Marketing | Digital Marketing | Partnerships | Customer Success
12hMore videos please of it in action.
Software Development Director
1dImpressive! Using AI to streamline complex processes demonstrates how automation can boost efficiency while enhancing decision-making across the organization.
Servicenow Consultant || 2x Micro Certifications || ServiceNow GenAI Certified || ITSM & SPM Module || Service Portal
1dThank You
Masters in Computer Applications/data analytics
1dAmazing
Global Process Manager for Incident Management and Product Manager Do IT Now with ServiceNow at T-Systems International GmbH
1dThis is really impressive, and great to see it in real daily usage for big scale environments! Looking forward to see more examples, e.g. I would love to see more detailed demo of your AI platform supporting Incident resolution.