Real-time metrics boost staff engagement and understanding

While every organisation tracks standard financial metrics there are other numbers that can provide deeper insight into your business's operational health. Things like the amount of effort staff spend on adding tangible value to the business versus firefighting issues as they arise, or how consistently processes are followed across different shifts and team members. These operational metrics often reveal problems, before they show up in your financial results. What makes these numbers so valuable is that they measure your capability rather than just your output. They show whether you're set up to sustain and grow your performance, not just whether you're busy today. Our work in Community Pharmacy often reveals a low focus on these types of operational metrics, leading to efficiency blind spots and missed opportunities, something that will eventually catch up with any business. What "operational health metrics" do you regularly monitor in your organisation? Have you discovered any particularly insightful indicators that aren't part of the standard reports? #OperationalExcellence #HealthcareInsights #PerformanceTracking #EfficiencyMatters #FinancialHealth #ValueAddingActivities #DataDrivenDecisions #ContinuousImprovement Adele West-CurranJohnathon WaplesJason SimmsRoger Kay

Quick question for health plan leaders: How do you measure member satisfaction beyond traditional surveys? We've found that tracking member interaction patterns and response times often tells a more complete story than scores alone.

With the alarming rise in the key health parameters of the workforce, we must transition from reactive policies to proactive, timely, and personalised solutions.   Read our data-backed whitepaper for insights and practical solutions, including a cover-gap analysis. #EmployeeWellBeing #EmployeeBenefits #HealthBenefits #Series #Whitepaper #WithPrudentBePrudent #BePrudent Ajit Singh Dhingra Pavanjit Singh Dhingra Gurpal Dhingra Alda Dhingra Mai Tlau Sathish Mathur Azeem Kanjiani Alok Bhargava Darvesh Panchal Tanuj Gulani Surinder Bhagat Geetika Kapur Sumeet Pallav Deepak Madan Premjit Tawade Suchit Lotia Lakshmi M Shantanu Saran Shamsher Dhupia Amjad Khan Jyoti Krishnan Rashmi Juyal Ankur Gupta Samit Mehta Manisha Singh Shuvajeet Chatterjee Chandan Grover Inderjit Singh Khurana SUSMEET KAUR RAHUL MALIK Rohit Singh Sanjay Vig Asmita Grewal Shanki Jain Nishant Kashyap Manvinder Kaur Rahil Uppal Bhavika . Shweta Rawat

3 MISTAKES WE OFTEN MAKE IN HEALTH PROJECTS AND HOW TO FIX THEM Most health projects don’t fail because of poor intent. They fail because of repeated, overlooked blind spots. Here are the top 3 I see across health programs. MISTAKE 1: OVERLOADING FRONTLINE WORKERS ASHA, AWW, ANM… everyone is given more tasks than time. Reporting, mobilization, training, data entry—all at once. FIX: ✔️ Simplify processes ✔️ Reduce duplication ✔️ Co-design tools with FLWs, not for them MISTAKE 2: TREATING BCC AS A ONE-TIME ACTIVITY A poster, one awareness meeting, or a single training session does not change behaviour. FIX: Think in phases: Exposure → Reinforcement → Follow-up → Role models in the community MISTAKE 3: USING DATA ONLY FOR REPORTING Dashboards look good, but they rarely help field teams improve day-to-day execution. FIX: ✔️ Build simple feedback loops ✔️ Weekly 15–20 min reviews ✔️ Focus on actionable insights, not just numbers HEALTH SYSTEMS DON’T IMPROVE BY ADDING MORE ACTIVITIES. THEY IMPROVE BY REDUCING FRICTION. What mistakes do you see most often in development and health projects? #PublicHealth #HealthSystems #HealthcareManagement #DevelopmentSector #HealthProjects #PrimaryHealthCare #BehaviorChange #CommunityHealth #LeadershipInHealth #ProjectManagement #HealthForAll

Ready for our UDS Deep Dive Series? Up First: Why Your Health Center Needs a UDS Core Team (And Who Should Be On It) UDS preparation done wrong is chaotic, stressful, and often inaccurate. Done right, it's a year-round process that improves operations, strengthens your data, and makes submission straightforward. UDS touches every operational area of your health center. You can't fix 12 months of data problems in 3 weeks. But you can build a team that prevents those problems from happening in the first place. A UDS Core Team distributes responsibility across the departments that actually own the data. High-performing health centers don't have a UDS season. They have UDS as a year-round operational standard. Want to build your UDS Core Team? Start by identifying who in your organization currently owns each piece of the UDS puzzle. Then bring them together for a meeting. That's all it takes to begin. 📌Monthly meetings/check-ins will catch problems early & you will have the right people at the table to offer solutions. ℹ️ Need help getting started? We have created a free tool that you can download & use as a guide to identify who should be on your UDS Core Team! Key Take Away: Your UDS data is only as good as the systems that create it. A UDS Core Team doesn't just prepare for submission. It builds organizational habits that improve data quality, streamline operations, and reduce compliance risk. Let's make UDS less painful and your data more reliable. 💫 Next in the Series: The 12-Step Monthly Data Quality Audit (the specific reports your Core Team should run every month to catch issues early) #fqhc #uds #coreteam #bettertogether

💡 Passion + Data = Stronger Health Systems Behind every efficient health system lies more than technology or policy; it lies passion. ✓ Passion to serve. ✓ Passion to improve. ✓ Passion to use data to save lives. As a Health Information Management and Disaster Management professional, I’ve seen how data transforms care; when driven by purpose. Quality data means better planning, safer care, and faster responses, especially in emergencies. But behind every report or statistic is a person whose story depends on that accuracy. Because data alone doesn’t heal; people do. People who collect with integrity, analyze with purpose, and act with compassion. When passion meets precision, healthcare becomes more than a system, it becomes a promise to serve humanity better. 💡 Improving data quality isn’t just a technical task; it’s an act of care. 👉 How do you stay passionate about building better health systems through data? ✍️ Adebayo Ann Health Information Management & Disaster Management Professional | Advocate for Data-Driven, Compassionate Healthcare #Healthcare #DataQuality #HealthSystems #PassionForCare #HealthInformationManagement #DigitalHealth #PatientCare #Leadership #HealthInnovation

I’ve spent years watching how well-intentioned fixes quietly shape a facility’s financial health. This is where payer alignment really begins. Most clinical and administrative denials start long before the claim, inside the quiet adjustments that keep things running. Everyone calls it teamwork. But it’s really triage. Each one keeps today afloat but builds long-term fragility into the system. When rework, fixing, or filling gaps becomes routine, data integrity declines. When accuracy declines, leaders lose visibility. The metrics look stable, but the foundation is cracking. We’ve mistaken recovery for redesign. The best systems feel calm, not reactive. Patterns in recurring clinical and administrative denials are rarely random. They are feedback on process design. Payment confirms effort, not efficiency. Every workaround that gets a claim paid reinforces the same design flaw that caused it. Those flaws resurface later as denials that could have been prevented upstream. The work now is to find the revenue leak, fix it, and prevent the next one. What is one pattern you can start tracing today? Start with visibility. Identify one recurring leak and trace it back to its origin. Retire one workaround that no longer belongs. Be curious. Ask the people doing and managing the work where complexity still lives. The best systems feel calm, not reactive. Not because people are coasting, but because the work is clean and the data tells the truth to leaders and to payers. Stop praising the rescue that hides the leak. Start honoring the design that makes rescue unnecessary. #BehavioralHealthOperations #RevenueIntegrity #OperationalExcellence #Leadership #PayerStrategy

The NHS spends billions each year on temporary staffing, but how much of that spend delivers real value? Our latest blog explores why inefficiency is the hidden cost in workforce management — and how technology, data visibility, and smarter processes can change that. If you’re involved in managing a Trust’s workforce, you’ll know that efficiency isn’t just about cost. It also impacts: • Patient outcomes • Staff morale • The ability to plan long-term 🔎 Full blog here: https://hubs.ly/Q03P4JkF0

Shrinking margins. Declining volume. Mounting pressure. When early indicators start to stack up — such as outdated technology, recruitment challenges, or compliance strain — it’s time to reassess your service lines. Recognizing these signals early helps healthcare leaders act with clarity and confidence. Strategic questions, data-driven insights, and diverse perspectives all play a role in shaping sustainable decisions. Eide Bailly is here to help you turn insight into action, every step of the way. https://bit.ly/3Vj0Fif #HealthcareStrategy #ServiceLineOptimization #EBHealthcare

Ever wondered why hospitals invest so much in health data? Because in healthcare, data isn’t just information, it’s life-saving. Every accurate diagnosis, safe treatment, and effective response starts with quality data. As a Health Information Management and Disaster Management professional, I’ve seen how reliable data ensures patients get the right care, at the right time, from the right hands. ✓ Accurate and complete data prevents medical errors. ✓ Timely and consistent data supports continuity of care. ✓ Relevant data enables personalized treatment plans. Beyond individual care, quality data strengthens entire health systems, driving evidence-based decisions, guiding resource allocation, and improving public health preparedness during crises. Yet challenges persist: poor documentation, disconnected systems, and weak data governance. With training, interoperability, and strong privacy measures, we can bridge these gaps. Quality data is more than documentation, it’s a commitment to safer, smarter, and more resilient healthcare. When we prioritize data integrity, we empower healthcare teams and protect patient lives. 👉 How does your organization ensure the quality and reliability of health data? Let’s share ideas that can help strengthen patient care everywhere. ✍️ Adebayo Ann Health Information Management & Disaster Management Professional | Advocate for Data-Driven, Patient-Centered Care #Healthcare #PatientCare #DataQuality #HealthInformationManagement #DisasterPreparedness #DigitalHealth #PatientSafety #HealthSystems #HealthLeadership