Measuring member satisfaction beyond surveys

While every organisation tracks standard financial metrics there are other numbers that can provide deeper insight into your business's operational health. Things like the amount of effort staff spend on adding tangible value to the business versus firefighting issues as they arise, or how consistently processes are followed across different shifts and team members. These operational metrics often reveal problems, before they show up in your financial results. What makes these numbers so valuable is that they measure your capability rather than just your output. They show whether you're set up to sustain and grow your performance, not just whether you're busy today. Our work in Community Pharmacy often reveals a low focus on these types of operational metrics, leading to efficiency blind spots and missed opportunities, something that will eventually catch up with any business. What "operational health metrics" do you regularly monitor in your organisation? Have you discovered any particularly insightful indicators that aren't part of the standard reports? #OperationalExcellence #HealthcareInsights #PerformanceTracking #EfficiencyMatters #FinancialHealth #ValueAddingActivities #DataDrivenDecisions #ContinuousImprovement Adele West-CurranJohnathon WaplesJason SimmsRoger Kay

We find that a selection of impactful metrics that help staff understand and engage with how well their operation is running in real time has a marked advantage over waiting for any financial numbers to be revealed on a less frequent basis

Self-funding alone doesn't give you control of your health plan. Data and long-term planning do. While self-funding creates the foundation, you need two additional components: Long-term strategic planning Access to your plan's data Without these elements, you're missing the tools needed to truly manage costs and make confident decisions.

With the alarming rise in the key health parameters of the workforce, we must transition from reactive policies to proactive, timely, and personalised solutions.   Read our data-backed whitepaper for insights and practical solutions, including a cover-gap analysis. #EmployeeWellBeing #EmployeeBenefits #HealthBenefits #Series #Whitepaper #WithPrudentBePrudent #BePrudent Ajit Singh Dhingra Pavanjit Singh Dhingra Gurpal Dhingra Alda Dhingra Mai Tlau Sathish Mathur Azeem Kanjiani Alok Bhargava Darvesh Panchal Tanuj Gulani Surinder Bhagat Geetika Kapur Sumeet Pallav Deepak Madan Premjit Tawade Suchit Lotia Lakshmi M Shantanu Saran Shamsher Dhupia Amjad Khan Jyoti Krishnan Rashmi Juyal Ankur Gupta Samit Mehta Manisha Singh Shuvajeet Chatterjee Chandan Grover Inderjit Singh Khurana SUSMEET KAUR RAHUL MALIK Rohit Singh Sanjay Vig Asmita Grewal Shanki Jain Nishant Kashyap Manvinder Kaur Rahil Uppal Bhavika . Shweta Rawat

The "one-size-fits-all" approach to health plans is a thing of the past. For small businesses, it’s all about flexibility. “ICHRAs eliminate the one-size-fits-all approach of traditional group health plans, making them an attractive option for small businesses looking to offer competitive benefits,” says Kaleb Holt, Division Vice President at Gallagher. Learn how Individual Coverage HRAs (ICHRAs) can help your small business offer personalized, competitive benefits and attract great talent. Read more: https://okt.to/CWbPH6

Clients often avoid long-term care planning due to 4 common myths. Help protect your clients’ futures with insights than break down their misconceptions. https://lnkd.in/eEajZKwP

Investing in maintenance and repair programs decreases downtime by an average of 44% within organizations. A 2021 report from the International Journal of Prognostics and Health Management also reported that organizations experienced a 54 percent reduction in defect rate, 35 percent fewer lost sales due to defects and 29 percent fewer lost sales due to maintenance-related delays. ref: https://lnkd.in/ekMrEXN4 #diytips #familyhandyman #FeelGoodFriday #goodthingsguy

Clients often avoid long-term care planning due to 4 common myths. Help protect your clients’ futures with insights than break down their misconceptions. https://lnkd.in/ebfDKdkq

I’ve spent years watching how well-intentioned fixes quietly shape a facility’s financial health. This is where payer alignment really begins. Most clinical and administrative denials start long before the claim, inside the quiet adjustments that keep things running. Everyone calls it teamwork. But it’s really triage. Each one keeps today afloat but builds long-term fragility into the system. When rework, fixing, or filling gaps becomes routine, data integrity declines. When accuracy declines, leaders lose visibility. The metrics look stable, but the foundation is cracking. We’ve mistaken recovery for redesign. The best systems feel calm, not reactive. Patterns in recurring clinical and administrative denials are rarely random. They are feedback on process design. Payment confirms effort, not efficiency. Every workaround that gets a claim paid reinforces the same design flaw that caused it. Those flaws resurface later as denials that could have been prevented upstream. The work now is to find the revenue leak, fix it, and prevent the next one. What is one pattern you can start tracing today? Start with visibility. Identify one recurring leak and trace it back to its origin. Retire one workaround that no longer belongs. Be curious. Ask the people doing and managing the work where complexity still lives. The best systems feel calm, not reactive. Not because people are coasting, but because the work is clean and the data tells the truth to leaders and to payers. Stop praising the rescue that hides the leak. Start honoring the design that makes rescue unnecessary. #BehavioralHealthOperations #RevenueIntegrity #OperationalExcellence #Leadership #PayerStrategy

Clients often avoid long-term care planning due to 4 common myths. Help protect your clients’ futures with insights than break down their misconceptions. https://lnkd.in/gZB7jfVD