Sia Experience’s Post

🚀 Salesforce + AI: Making Customer Experience Smarter Ever wondered how businesses deliver personalized experiences at scale? The secret is combining data, AI, and automation, and Salesforce does it brilliantly. Here’s a quick guide for your team to understand it: 1️⃣ Customer 360 & Data Cloud Think of it as a single dashboard for every customer. It brings together data from sales, service, marketing, and social media, so your team knows exactly what your customer needs anytime, anywhere. 2️⃣ Agent force: Your Digital Team Imagine having AI assistants that never sleep. They: Automate repetitive tasks 🔄 Help employees focus on strategic work 💡 Deliver personalized support 24/7 🌟 3️⃣ Salesforce Platform: Build Anything From apps to AI models to automated workflows, you can create and customize with: No-code / low-code tools 👆 Easy integration with existing systems & data lakes 🌐 4️⃣ Why It Matters Faster decisions ⚡ Smarter customer interactions 🤝 Efficiency + empathy = business growth 📈 💡 Takeaway: Salesforce shows that when AI meets unified data, businesses don’t just respond to customers, they anticipate them. 💬 Question for you: Which area of your business do you think could benefit the most from AI + data integration? #Salesforce #AI #CRM #CustomerExperience #Automation #DigitalTransformation #DataDriven #Innovation

Anticipate Before They Ask: How CRM + AI, à la Salesforce, Transforms Customer Experience What if your team could know what a customer needs — before they even ask? With AI-powered CRM, that’s not future talk. That’s now. Salesforce, for example, combines Einstein AI + Data Cloud to unify data across every touchpoint — digital or physical — and deliver a full 360º customer view. This means your system can: ✔ Predict needs ✔ Detect dissatisfaction early ✔ Prevent recurring issues ✔ Automate repetitive tasks ✔ Trigger the right message at the right time So, what changes? Your support team no longer waits for complaints — they act on signals. Marketing stops guessing — it personalizes with confidence. Operations get smarter — less manual work, more impact. And most importantly — the customer feels understood. Because that’s the real differentiator today: Not just speed. Not just tech. 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 𝐚𝐭 𝐬𝐜𝐚𝐥𝐞. When a brand anticipates what you didn’t even know you needed, trust is built. And trust is what keeps customers coming back. #CustomerExperience #CRM #AI #Salesforce #EinsteinAI #DataCloud

London businesses, ready to see the future of CRM? 🤖🇬🇧 AI-powered Salesforce solutions automate workflows, predict customer behavior, and provide actionable insights. Tailored implementations help teams make smarter decisions, enhance customer experiences, and drive growth. The insight? Integrating AI with Salesforce isn’t just tech—it’s a strategic advantage that gives your business a competitive edge in 2025 and beyond. Unlock the power of AI + Salesforce in London today! 👉 Read the full blog here : https://lnkd.in/gAw6FysJ #Salesforce #AI #LondonBusiness #CRM #DigitalTransformation #Innovation

Top 4 Ways AI is Shaping the Future of CRM with Salesforce From smarter insights to personalized experiences, AI is transforming how businesses connect with customers. Here’s how Salesforce is leading the change 👇 1️⃣ Predictive insights = smarter forecasting  2️⃣ Personalization at scale = happier customers  3️⃣ Automation = less manual work  4️⃣ Actionable analytics = faster decisions AI-first CRMs aren’t just tools; they are strategic partners driving customer growth and smarter decisions. #CRM #Salesforce #CustomerExperience #DigitalTransformation #SalesTech #Automation #DataDriven #CustomerSuccess #Innovation #UCIIndia

AI-first CRM strategies, customer 360, and tailored Salesforce solutions... I’m headed to Dreamforce 2025 to connect with leaders interested in exploring these areas. With a steady growth in AI adoption over the last two quarters, enterprises still on the fence are looking to change their strategy and upgrade their tech stack. If you’re around, let’s catch up for a quick 1:1. I can share more insights based on your industry use cases. #Dreamforce2025 #Salesforce #Agentforce #EinsteinAI #AI  

🤖 Salesforce Launches Agentforce 360 To Power Next-Gen #AI Automation Salesforce has unveiled its latest platform, #Agentforce #360, built to unify customer data, automate #workflows, and accelerate decision-making through AI-driven insights. The launch marks Salesforce’s bold step into full-spectrum enterprise #automation. ⚙️💼 Read the full story 👉 https://lnkd.in/dvkGSfbq #Salesforce #Agentforce360 #AIAutomation #TechNews #CRM #DigitalTransformation #NextClickNews #ArtificialIntelligence #BusinessAutomation #Innovation

The CRM of the Future is Here: Salesforce AI. Why settle for a record-keeping system when your CRM can be a digital partner? With Einstein and Agentforce, Salesforce is embedding predictive and generative AI directly into every sales, service, and marketing workflow. This means immediate, measurable value: - For Sales: Automated outreach content and AI-driven deal scoring to prioritize pipeline activity. Close faster by focusing on the right customers at the right time. - For Service: Autonomous agents that resolve cases and summarize interactions, dramatically scaling support capacity and improving resolution times. - For Marketing: Personalized content creation and segmentation, delivering hyper-relevant customer journeys that boost engagement and conversion. This powerful intelligence, underpinned by the Einstein Trust Layer for secure data use, is the biggest opportunity for competitive advantage today. Don't let manual process define your ceiling. It's time to leverage the power of the AI CRM. #GenerativeAI #Salesforce #FutureofWork #CRMIntelligence #Agentforce #CRM #Marketing #ValueDriven #Intelligence

Bold Prediction: By the end of 2025, CRM teams that rely on siloed automation will be pacing behind—while those who deploy integrated AI copilots will be surging ahead. The difference? Integrated AI runs your lead management, campaign analysis, and customer touchpoints as a seamless pipeline—no more juggling fragmented tools or playing digital referee. The upshot: organizations are seeing lead response times plummet by 20–30%, freeing up 8–14 hours per week for higher-value client engagement. If you’re still patching together bots, you’re leaving throughput and cost reduction on the table. Instead, implement an integrated AI copilot to unify workflows—think automated deal qualification plus real-time compliance checks, radically cutting cycle time and error rates. The payback window? Frequently 60–120 days, with compounding gains as your CRM estate gets smarter over time. Siloed automation drains focus and stifles scale; integration propels you into measurable, auditable performance. Ready to put your CRM on autopilot—and see exactly how far it can take you? Drop your biggest bottleneck below and I’ll show you what’s possible. #AI #FutureOfWork #ITLeadership #CRM Ready to transform your IT, automation, or software processes with AI?

Your CRM used to charge per human. Now it charges per AI action. The shift happened quietly, but the implications are massive. Salesforce just proved this with Agentforce. They moved from $2 per conversation to $0.10 per AI action. That's not just a pricing change. It's a fundamental shift in how we think about software value. Traditional CRM pricing made no sense: • Same cost regardless of usage • No connection to actual outcomes • Human headcount determined your bill AI agents change everything: ✅ They work 24/7 globally ✅ They have complete company knowledge ✅ They deliver measurable outcomes ✅ They operate independently of human users The numbers speak for themselves. Salesforce generated $900 million in AI revenue within six months. Over 8,000 customers adopted this model. But here's what fascinates me most. We're moving from "systems of record" to "systems of action." Your CRM isn't just storing data anymore. It's taking action. Making decisions. Driving results. Why should you pay the same whether your AI closes one deal or one hundred? Some vendors are still cautious. The unpredictability scares them. But outcome-based pricing is inevitable. Think about it. Would you rather pay for seats or results? What's your take on this shift? Are you seeing value-based pricing in your organization? #CRM #AI #SaasPricing 𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/gdJZEYVY

Your CRM used to charge per human. Now it charges per AI action. The shift happened quietly, but the implications are massive. Salesforce just proved this with Agentforce. They moved from $2 per conversation to $0.10 per AI action. That's not just a pricing change. It's a fundamental shift in how we think about software value. Traditional CRM pricing made no sense: • Same cost regardless of usage • No connection to actual outcomes • Human headcount determined your bill AI agents change everything: ✅ They work 24/7 globally ✅ They have complete company knowledge ✅ They deliver measurable outcomes ✅ They operate independently of human users The numbers speak for themselves. Salesforce generated $900 million in AI revenue within six months. Over 8,000 customers adopted this model. But here's what fascinates me most. We're moving from "systems of record" to "systems of action." Your CRM isn't just storing data anymore. It's taking action. Making decisions. Driving results. Why should you pay the same whether your AI closes one deal or one hundred? Some vendors are still cautious. The unpredictability scares them. But outcome-based pricing is inevitable. Think about it. Would you rather pay for seats or results? What's your take on this shift? Are you seeing value-based pricing in your organization? #CRM #AI #SaasPricing 𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/ebqk_k_H